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Use your English / language skills as a bilingual to find work in 「Japan」 in 「Customer Service」 and expand your experience and expertise.

At Daijob.com, we have a wealth of information on jobs in 「Japan」 and how you can make the most of your skills in 「Customer Service」.

For those with bilingual skills looking for work in 「Japan」 in 「Customer Service」, please refer to the below list of jobs, or refine your search further.

Daijob.com has plenty of jobs in Japan for bilinguals so let’s search Daijob.com to find your perfect matching job in 「Japan」!

Current Search Conditions

Job type : Customer Service

Desired work location : Asia-Japan

Language preference :English

Displaying 9446-60listings

Recruiter (Company is not publicly visible)
  • ★ ★ ★ Senior Level
Job Description

As our Head of Customer Operations, you will fully responsible for our customer experience and customer service delivery, with a heavy focus on problem resolution through data analytics, delivering outstanding operations outcomes and continuous process and product improvement.

You will ideally be a lover of methodology and optimization, who is excited about the opportunity to create and experiment with processes to constantly improve operations, and is willing (and able) to guide cross-functional teams in iterating and implementing them. You should be ...

Recruiter career-footprints
Location

Asia Japan Tokyo Shinjuku

Salary

JPY - Japanese Yen JPY 4000K - JPY 6000K
(Monthly Salary Range: JPY - Japanese Yen JPY 333.333K - JPY 500K *Divided into12 month )

Japanese Level Fluent(JLPT Level 1 or N1)
Job Description

We will support the advertising sales of the advertising platform provided by the company.

The advertising platform provided by the company is provided as operational advertisements, and we are conducting sales activities so that advertisers can place ads.
This time, it will be the task of having the sales support performed in-house.

The actual work image is...

◆ Sales support
* Sales proposal support (calculation of inventory forecast, etc.)
* Dealing with contracts and billing with clients

◆ Follow existing clients
*Ad creative scre ...

Job Description

クライアント向けに自社クラウドシステムのBtoBテクニカルサポートとして、問い合わせ対応を行っていただきます。

【具体的には】
・ホテル基幹システムの導入設定
・クライアントから案件の要件定義・設計
・クライアントからの技術面のサポート業務
・クライアントからのシステムの使い方サポート業務
・各システム導入後のお問い合わせ対応
・エンジニアチームへのエスカレーション

入社後は、他のサポ ...

Recruiter (Company is not publicly visible)
  • ★ ★ Staff Level
Job Description

As a member of the quality enhancement team, you will support the customers from overseas.
We expect you to be a team leader in the future. Your mission includes the analysis of the inquiry. ...

Recruiter (Company is not publicly visible)
  • ★ Entry Level
Job Description

外資系企業様にてクライアント様のお電話の対応をして頂きます。

在宅勤務案件ですので、日本全国からご勤務して頂けます。


Description

商品やサービスに関する問い合わせ対応
お客様情報、またサポート内容のデーター管理
深刻化した問題に対応し、必要に応じエスカレーション
製品ならびに、サービスのプロモーション
トレーニングに参加し、チームとの情報共有
9:00-21:00の間の交代制のシフト ...

Job Description

Worked as a team member at a world-class consulting firm

● Required experience
 Japanese: Fluent, English: Conversational
 IT experience is recommended, but not required.
 At least user-level IT skills are required.
 Mac Mac experience is recommended, but not required.
IT Strong motivation to learn IT is essential
 Be cooperative to listen to people's stories

● Any age
As a team member, regardless of age and nationality, as long as we can cooperate with respect for our younger children

[Human skills, etc.]
・ It is de ...

Recruiter (Company is not publicly visible)
  • HIGH CLASS
  • ★ ★ ★ ★ Manager Level
Job Description

Customer Service Supervisor will lead the customer service team in giving excellent customer service.


Description

* Will handle 2 staff
* Will be responsible in claim handling and escalation handling
* Data Analysis for monthly/weekly report
* Develop service procedure and standards


Profile

* Has passion for retail industry
* Was able to manage staff members before
* Has 10 years related experience
* Willing to travel all over Japan and in some part in Europe


Job Offer

* Work for an International Retail Chain
* Flexi ...

Recruiter (Company is not publicly visible)
  • ★ ★ ★ Senior Level
Job Description

Operations Manager will be responsible for the management of a client inbound customer service, ensuring that the service provided achieves and exceeds contractual KPI goals.


Description

* Service delivery to meet all KPI metrics within SLA
* Client relationship management
* Manage, lead and educate staff members
* Oversight multiple sites including oversea locations
* Labor cost control and billing


Profile

* Business level in English, Native in Japanese/N1
*

Minimum of 2 years relevant inbound customer service call center ...

Recruiter (Company is not publicly visible)
  • ★ Entry Level
Job Description

* Will be responsible in answering customers' inquiries/needs through inbound/outbound calls/chat support and email


Description

* Help customers and drivers by phone, e-mail and chat
* Support customers through typing, phone, and computer skills by navigating the internet and website, multiple browsers, e-mail, social media, and instant messenger, or chat tools
* Complete mandatory training (this schedule will be different from your work schedule upon hiring)
* Actively problem solve and innovate on behalf of customers
* Follow detailed v ...

Recruiter (Company is not publicly visible)
  • HIGH CLASS
  • ★ ★ ★ ★ Manager Level
Job Description

The operations manager will implement the right processes and practices across the organization. The specific duties include, formulating strategy, improving performance, procuring material and resources and securing compliance.


Description

* Ensure all operations are carried on in an appropriate, cost-effective way.
* Improve operational management systems, processes and best practices.
* Help the organization's processes remain legally compliant
* Formulate strategic and operational objectives
* Examine financial data and use them to im ...

Recruiter (Company is not publicly visible)
  • HIGH CLASS
  • ★ ★ ★ ★ Manager Level
Job Description

QA Analyst will be responsible in assessing the quality of the performance of our call center associates who deal with our existing and potential customer.


Description

* Improve the overall performance of associates.
* Plan and execute measures to improve service quality and KPI.
* Conduct response quality monitoring of advisors
* Provides actionable data to various internal support groups as needed


Profile

* Has knowledge of technology related to QA activities and training
* Excellent verbal, written and interpersonal communicati ...

Recruiter (Company is not publicly visible)
  • HIGH CLASS
  • ★ ★ ★ ★ Manager Level
Job Description

Customer Service Manager will be responsible in Improving customer service experience, create engaged customers and facilitate organic growth. Taking ownership of customers issues and following problems through to resolution.Setting a clear mission and deploying strategies focused towards company's mission.


Description

* Set targets and work plans for yourself and your team to ensure that we continue to deliver happiness to our B2B and B2C customers in Japan

* Manage the day to day business together with your team by creating a synergetic wor ...

Recruiter (Company is not publicly visible)
  • ★ Entry Level
Job Description

QA will ensure that the content quality of the product observes the company's quality standards. Responsible for the implementation of inspection activities, detection and resolution of problems.


Description

* Perform daily audits on the internal system.
* Provide analysis of errors and feed backs to the respective team.
* Work with the internal training team to align policy understanding of QA.
* Provide support on Policy/Quality related questions.
* Work closely with operation team in order to provide feedback on quality.


Profile
...

Job Description

【業務内容】
★電話・Email・カスタマーポータルの受付管理(リクエスト、問合わせ、インシデント等)
★問い合わせ内容に応じて、関係箇所へのエスカレーション
★日英、英日の翻訳(発生した場合に対応)
★日英、英日の通訳(発生した場合に対応)
★鍵の貸し出し管理
★問い合わせの窓口対応
★各種報告書の作成
★データセンター入退室のエスコート
...

Recruiter (Company is not publicly visible)
  • ★ Entry Level
Job Description

Work from home and support customer virtually.


Description

* Identify and assess customers' needs to achieve satisfaction.
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools.
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions
* Take the extra mile to engage customers
* Manage ...

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