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Updated 2024-07-05
Activated 2024-07-03
Activated 2024-07-03
English reception for airline tickets
- Staffing Agency
- Staff Level
- No Dress Code
- Business Expansion
- Career Options Available
- International Team
- Language Skills
- English Language Skills
- No Transfer
- Urgent Hiring
- Rapidly Growing
- Visa Support Available
| This posting is managed by: | Sogo Career Option Co., Ltd. |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
Customer Service - Telemarketing/Telesales
Education/Training/Language Specialist - Interpreter |
| Industry | Tourism/Hotels, Lodging/Restaurant, Food Services |
| Location |
Asia
Japan
Osaka
|
| Job Description |
[Handling airline ticket inquiries] -Respond in English to customer inquiries about airline tickets. -Respond in English to any issues customers have while boarding an aircraft. -Respond in English to airline ticket refunds, etc. -Enter response history and customer information into a computer. -Customer support (including some complaint handling) *Manual available. ▼Example inquiries "I'd like to make a reservation..." "I'd like to change/cancel..." "How do I get a refund..." "My flight is delayed..." etc. *Manual available. *60% of customer support is by phone, 30% by chat, and 10% by email. |
| Company Info |
Put your English skills to good use! Answer inquiries about airline tickets! Improve your Japanese language skills! It's rewarding when you can solve a customer's problem. We have many foreign nationals working here. People who are energetic, cheerful, and good at communicating are active. Long-term employees are welcome ◎ It's a bright, lively, and friendly workplace. There is training after joining the company, so you can work with peace of mind. Casual clothing, dyed hair, piercings, nails, and jeans are all OK! (Sandals and revealing clothing are not allowed) You can enjoy fashion while working ♪ |
| Working Hours |
[Day shift] 8:55-18:00 (8 hours of actual work) *Working 5 days a week, including weekends *Overtime is about 5 hours per month |
| Job Requirements |
Technical/Humanities/International Business Interpreter -Japanese level: N1 required (certificate required) -Business level Japanese -Ability to read and write Japanese (Hiragana, Katakana, Kanji) -Ability to use honorific business language in Japanese -Native level English -Ability to read and write English -Ability to use honorific business language in English -Ability to type smoothly on a PC (ability to convert kanji) -Work experience using Japanese in Japan *The following would be a plus -Customer service experience -Work experience at a call center *Ability to handle relevant tasks such as technical/humanities/international business *Ability to work in Japan |
| English Level | Native Level |
| Japanese Level | Fluent(JLPT Level 1 or N1) |
| Hour Salary | JPY - Japanese Yen 1500JPY |
| Estimated Annual Salary | Depends on experience |
| Other Salary Description |
[Basic hourly wage] 1,500 yen / No transportation expenses [Monthly salary example] 249,375 yen *Monthly salary example is calculated based on 5 hours of overtime per month. (Overtime pay of 9,375 yen is included) *Salary amount and net amount may differ due to income tax, municipal tax, etc. [Employee benefits] Social insurance, employment insurance, workers' compensation insurance Annual paid leave |
| Holidays |
Shift holidays (2 days off per week) *Company calendar available |
| Job Contract Period |
There will be training (about one month). *During this period, working hours will be different from normal hours (Monday to Friday) 9:00-18:00 (60-minute break) *Saturdays and Sundays are off during training. *We will inform you of the selection procedure, so please apply first. |
| Nearest Station |
・1 minute walk from Kitahama Station on the Osaka Metro Sakaisuji Line ・7 minutes walk from Yodoyabashi Station on the Keihan Main Line *Transportation expenses will not be reimbursed. |
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