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Updated 2024-04-25
Activated 2024-04-17

English help desk for computer equipment
Automatically translated job page

  • Staffing Agency
  • Staff Level
  • No Dress Code
  • Five Days Workweek
  • Business Expansion
  • Career Options Available
  • International Team
  • English Language Skills
  • No Transfer
  • Urgent Hiring
  • Rapidly Growing
  • Visa Support Available
This posting is managed by: Sogo Career Option Co., Ltd.
Company Name Company is not publicly visible
Job Type Customer Service - Telemarketing/Telesales
Customer Service - Customer Support
Industry Precision, Measuring Equipment
Location Asia Japan Tokyo Chiyoda

Job Description [English help desk for computer equipment]
We receive inquiries from European companies regarding PC equipment, so we respond in English.
・Help desk support for peripheral devices such as PCs, Macs, and printers (app installation, upgrades, troubleshooting)
・Troubleshooting problems related to NW connections and HW/SW using diagnostic tools
・Other related measures (cooperation with vendors)
・Escalation destination available
Company Info High hourly wage! We respond to inquiries about PCs, printers, etc. in English!
We provide follow-the-sun support.
You can utilize your English skills and help desk experience to work here.
People of various nationalities are active here.
People with help desk experience are active.
★Office casual attire is OK!
Earrings and nails are also allowed, so you can enjoy being fashionable!
Working Hours [Day shift]
9:00-17:30 (actual working hours 7 hours 30 minutes)
*Working 5 days a week
*Overtime is about 10-20 hours per month (about 20 hours during busy periods)
Job
Requirements		 Technology/Humanities/International Affairs
help desk
・Work experience at a help desk (about 3 years) *Required
・English is at business level or higher (emphasis on conversation)
・Japanese is business level
・Be able to read and write in Japanese
・Ability to use business honorific language in Japanese
・Basic knowledge of Windows/Mac OS
・Basic PC operations (Word, Excel, PowerPoint)
・Basic and broad knowledge of networks, servers, printers, etc.
*People who can handle the relevant work, such as technology, humanities knowledge, international work, etc.
*Those who can work in Japan
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Hour Salary JPY - Japanese Yen 1850JPY
Estimated Annual Salary Depends on experience
Other Salary
Description		 [Basic hourly wage] 1,850 yen / No transportation expenses
[Monthly salary example] 312,188 yen
*Monthly salary example is calculated based on 15 hours of overtime per month. (Overtime pay of 34,688 yen is included)
*Salary amount and net amount may differ due to income tax, municipal tax, etc.

[Employee benefits]
Social insurance, employment insurance, workers' compensation insurance
Annual paid leave
Holidays Weekends off (2 days off per week)
Nearest Station ・1 minute walk from Tokyo Station on the JR Yamanote Line
・3 minutes walk from Tokyo Metro Chiyoda Line Nijubashi-mae
・6 minutes walk from Yurakucho Station on the Tokyo Metro Yurakucho Line
*Transportation expenses will not be provided.
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English help desk for computer equipment

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