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Updated 2024-07-05
Activated 2024-07-05

Call center English-speaking sub-leader
Automatically translated job page

  • Staffing Agency
  • Staff Level
  • No Dress Code
  • Business Expansion
  • Career Options Available
  • International Team
  • Language Skills
  • Degree Not Required
  • No Transfer
  • Urgent Hiring
  • Rapidly Growing
  • Visa Support Available
This posting is managed by: Sogo Career Option Co., Ltd.
Company Name Company is not publicly visible
Job Type Customer Service - Call Centre Manager/SV
Education/Training/Language Specialist - Interpreter
Education/Training/Language Specialist - Translator
Industry Other
Location Asia Japan Chiba Others

Job Description [Inquiries in English at the center]
Sub-supervisor work including English correspondence.
・Telephone inquiries from customers
・Enter customer response history into a dedicated system (Salesforce)
・Work follow-up of operator staff on PC (escalation support)
・Work related to the creation of course event application screens
・Telephone follow-up and secondary support (complaints)
・Respond to incoming calls in English and translate e-mails
Company Info We proceed with our work through communication.
I give advice and follow up on operations to operators and organize the center.
★ Office casual attire is OK! You can enjoy fashion!
Working Hours [Shift system]
①8:00-16:30 (Actual working time: 7 hours and 30 minutes)
②8:30-17:00 (actual working time 7 hours 30 minutes)
③9:00-17:30 (Actual working time: 7 hours and 30 minutes)
④10:30-19:00 (actual working time 7 hours 30 minutes)
⑤11:30-20:00 (actual working time 7 hours 30 minutes)
*Working 5 days a week (including Saturdays and Sundays)
*Overtime is approximately 5 hours per month.
Job
Requirements
Technology/Humanities/International Affairs
interpretation
・Japanese level: N1 required (certificate required)
・English is at business level or higher
・Work experience using telephone and email
・English interpretation and translation experience
・Call center experience
・Administrator experience such as LD, SV, etc.
*People who can handle the relevant work, such as technology, humanities knowledge, international work, etc.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Hour Salary JPY - Japanese Yen 1700JPY
Estimated Annual Salary Depends on experience
Other Salary
Description
[Basic hourly wage] 1,700 yen / no transportation expenses
[Monthly salary example] 265,625 yen
*The monthly salary example is calculated based on 5 hours of overtime per month. (Includes 10,625 yen overtime)
*The salary amount and net amount may differ depending on income tax and municipal tax.
*1,700 yen per hour for the first contract only, 1,800 yen per hour after the next renewal.

[Employee benefits]

Social insurance, employment insurance, workers' compensation insurance

Annual paid leave

Break room available (with microwave, refrigerator, and TV)

Lockers available (personal loan)

Education and training available

・Training content: Lectures, RP, comprehension test, arrival test

・Training period: From the day of joining until 2 weeks

・Working hours: 10:00-17:00 / From joining until 10 days

・Arrival assessment: Will be carried out 2 weeks after joining (planned)
Holidays Shift days off (2 days off per week) *Company calendar available
Nearest Station ・JR Sobu Line/Toei Shinjuku Line, Moto-Yawata Station, 10 minutes walk
・Toei Shinjuku Line, Keisei-Yawata Station, 8 minutes walk
*Transportation expenses will not be reimbursed.
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