• Handling technical inquiries remotely - tier 1 and tier 1.5 (escalation)
• Handling technical inquiries onsite - tier 2 and tier 2.5 (escalation)
• Schedule, monitor and deliver support for end-users within agreed SLA levels between BIOS and client(s).
• Demonstrate the ability to identify and escalate requests for approval, when needed.
• Provide VIP support for internal (BIOS) and external (Client) end-users.
• Undergo regular training to improve support skills. ※Training scheduled and provided through official tools.
• Conduct ...
Responsibilities:
• Project and Request Management – process, coordinate and support tickets as per agreed service levels for both scheduled and unscheduled support request.
• Communicate and interface with suppliers, multi-cultural system administrators, clients and other groups representing the designated operation site.
• Install, move, add, and change server and other hardware in data center according to requests.
- Hardware: e.g. troubleshooting of hardware, labeling, root cause analysis, trend analysis, break/fix, smart hands, firmw ...
This position will be responsible for general desktop support for the Tokyo office, as well as remote support for other offices as needed.
・Setup, configuration, installation, and troubleshooting support
・Support including training, mentorship, and expert roles in specific software groups and group representation on large, multi-functional projects.
・Develop and track performance measurements and determine the optimal system configuration
・Identification of problems, creation of project plans/schedules, execution, and measurement of results ...
[Job description]
• Responsible for operations related to planning, development, operation and maintenance of in-house information systems
• IT-related internal controls such as information security and privacy mark
• PC setup
• IT asset management such as terminals, equipment, and licenses
• Internal helpdesk
...
• To provide a single point of contact for users.
• Deals with management of both routine and non-routine incidents
and requests.
• Provision of first line support for incidents.
• Takes ownership for listening to and understanding basic customer
problems
• Asking relevant questions to resolve typically known problems
within required timescales.
• Knows when problems are ‘beyond them’ and escalates so they can
be resolved ...
• To provide a single point of contact for users.
• Deals with management of both routine and non-routine incidents
and requests.
• Provision of first line support for incidents.
• Takes ownership for listening to and understanding basic customer
problems
• Asking relevant questions to resolve typically known problems
within required timescales.
• Knows when problems are ‘beyond them’ and escalates so they can
be resolved
...
As technical sales support, you will contact customers via phone, chat, and email after making an appointment. Your other responsibilities are as per below:
1. To support customers with the integration of their website, their store or their account and provide assistance in solving technical challenges.
2. To Identify content and performance potentials and advise the customer on the technical integration and improvement of processes
3. To guide Step-by-step to implement the Conversions API. Instructions for Direct Integration and Integration as ...
【Roles and Responsibility】
The candidate can be assigned under the different departments of the company
• Entry Level
- On-premise help desk
- Operations Support
- On-site maintenance
[Job summary]
As an engineer in the corporate system department, which is the internal information system department, I aim to simplify the EX (Employee Experience).
The Corporate Systems Department has approximately 20 members (including contract employees and temporary employees) and consists of multiple groups.
[duty details]
・Web site infrastructure design, management and operation
・ Coordination and improvement proposals with department managers who are stakeholders
・Domain, certificate management, operation
[Job summary]
You will be entrusted with customer support for bilingual projects.
[duty details]
The project will be decided based on experience and time of joining the company.
You will be involved in operational projects using Japanese and English.
Mainly in user support system operation projects,
There are many projects where we support by touching the actual machine.
[Project example]
・ Bilingual help desk work at a major foreign-affiliated pharmaceutical company in Tokyo
- Mainly support for client PCs, mobile phones and peripherals
...
[Job summary]
This is the "internal information system department" of our group.
This department is responsible for all software and hardware related to internal IT.
In addition to providing tools such as "Google, Slack, GitHub" used by all group companies,
System operation and maintenance in corporate fields such as accounting and human resources,
We are also implementing business improvements.
In addition, we also provide in-house system infrastructure operations, bulk management of PCs/monitors,
Performs help desk operations.
[Job summary]
You will be stationed at the parent company and will be entrusted with a wide range of in-house SE work.
[duty details]
<Infrastructure services>
Provision and management of various information devices used by client employees
Maintenance and management of client internal network
Operation and maintenance of information security
Creation of manuals for users
<Target customer area>
・Information system department of a company listed on the prime market
【charm】
・Since most of our projects are prime projects, we can dir ...