Customer Service ・ Jobs in Japan search results

Overview of CSS Role:
• CSS represents the brand, the culture, and the values of the client
• Your attitude and how you behave will determine how our client is perceived by its customers
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
• Customer concerns must be handled positively and professionally
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers

Responsibilities and Accountabilities:
• Support customers ...

Overview of CSS Role:
• CSS represents the brand, the culture, and the values of the client
• Your attitude and how you behave will determine how our client is perceived by its customers
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
• Customer concerns must be handled positively and professionally
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers

Responsibilities and Accountabilities:
• Support customers ...

Overview of CSS Role:
• CSS represents the brand, the culture, and the values of the client
• Your attitude and how you behave will determine how our client is perceived by its customers
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
• Customer concerns must be handled positively and professionally
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers

Responsibilities and Accountabilities:
• Support customers ...

■Provide legal notices regarding online video reviews/content/complaints/misjudgments related to copyrighted works/materials received from end customers.
■Monitoring inappropriate content on the Internet (content moderation) ...

• Reviewing Online Videos/Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material
• Reviewing/updating contents on a popular social media platform
• Audit of content received and sharing for Social Media Upload Generic
• Proficiency in Native Language (Read/Speak)
• Good command over verbal & written English language ...

Job Profile Summary:
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Job Description:
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide re ...

Job Description:
 Delivering premium customer service and representing a culture and environment that is willing to go ‘above and beyond’.
 Delivering a high level of productivity through effective time management and by identifying opportunities to maximize sales (up-sell/cross-sell).
 Effectively present, promote and sell flights, cruises, fly cruise packages, tours, car hire, rail and accommodation and all related products and services, using inbound and outbound consumer contacts.
 Consult on all aspects of the proposed travel ar ...

B2B Sales: You have a great personality and are skilled in Outbound Sales & eloquent in English/Native Language to establish consultative relationship with Advertisers, so that they are receptive to your recommendations.

DUTIES AND RESPONSIBILITIES:
- As a technical supporter, you will contact customers via phone, chat and email after making an appointment.
- You support customers with the integration of their website, their store or their account and provide assistance in solving technical challenges.
- Identify content and performance potentials ...

• Understand customer enquiries and respond via applicable channels: email, chat, and call backs
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer ...

Responsibilities :
-Provide timely support to customers through available communication channels: email, chat, inbound & outbound calls.
-Handle customer’s concerns related to fintech, banking and finance in a positive and professional manner.
-Identify and escalate priority issues through proper channels when necessary.
-Works with other team members in identifying better ways in providing better customer support.
-Participate in additional training courses as required. § Maintains and improves quality of service by giving recommendations.
-Kee ...

As a teammate, you will:

Provide an experience that satisfies customers.
Meet and exceed KPIs (Key Performance Indicators) required by clients.
Understand company policies and maintain confidentiality.
Provide feedback on problems and areas for improvement to management.
Participate in training to improve job performance.

We are looking for people who:

Those who can work in shifts (night shift allowance will be provided).
Call experience (preferable, but not required)
Those who have high language ability, writing ability, and comprehension ...

• Answer incoming calls including email and chat in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep the customer’s privacy and protect customer information
• Meet personal/team qualitative and quantitative targets
• Handle simple to difficult inquiries in a given span of time
• Manage different types of callers in a given span of time
• Achieve the given ...

As a teammate you will:
- We provide an experience that satisfies our customers.
- Meet and exceed client-required KPIs (Key Performance Indicators).
- Understand company policies and maintain confidentiality.
- Provide feedback to management on issues and areas for improvement.
- Participate in training to improve job performance.

私たちは、次のような方を求めています：

- シフト制で勤務できる方（夜勤手当の支給あり）。
- コール経験者（あれば尚可、必須ではありません)
- 言語能 ...

Position Summary:
The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger’s inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat.

Duties and Responsibities:
 Answer incoming calls including email and chat in a timely manner
 Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
 Build sustainable relationships and engage custom ...

• Answer incoming calls including email and chat in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep the customer’s privacy and protect customer information
• Meet personal/team qualitative and quantitative targets
• Handle simple to difficult inquiries in a given span of time
• Manage different types of callers in a given span of time
• Achieve the given metrics ...

Based in Taiwan (Local Taiwanese with JLPT level N1-N2) or,
-Japanese Native fulfilled visa conditions, please refer below
-Open for Fresh Graduate
-Native Japanese from other countries willing to be relocated iin Taiwan
-Local Malaysia with JLPT N1 willing to be relocated in Taiwan

Job Descriptiomn
Assist external users of the client's technical products or services; identify, investigate, research
and provide resolution to user questions and problems
• Troubleshoot basic and routine customer issues that are technical in nature; including ha ...

• Provide accurate and timely responses for inquiries coming through email and live chat support channels.
• Filter content from the client's website.
• Perform data and research functions.
• Provide support through known basic troubleshooting techniques.
• Manage and resolve customer complaints.
• Identify and escalate priority issues.
• Route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures.
• Always strive for Good Customer Sati ...

• Reviewing Online Videos/Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material
• Reviewing/updating contents on a popular social media platform
• Audit of content received and sharing for Social Media Upload Generic
• Proficiency in Native Language (Read/Speak)
• Good command over verbal & written English language
• Prior work experience in a LPO/Regulatory work , Social Media platforms is a plus
• Awareness of current affairs and events in the respec ...

POSITION SUMMARY:

B2B SALES & DIGITAL MARKETING are marketing experts who are great at Solution selling and product recommendations. You will first understand the Advertisers’ goal, and identify Advertisers’ business objective to offer them products/solutions that help them achieve their goals. You have a great personality and are skilled in Outbound Sales & eloquent in English/Native Language to establish consultative relationship with Advertisers, so that they are receptive to your recommendations.

DUTIES AND RESPONSIBILITIES:
- Contac ...

roles and responsibilities
review online videos//content/complaints/legal notices received from end customers regarding erroneous decisions made in relation to copyrighted works/materials;
• Review/update content on popular social media platforms
Auditing Content Received and Shared for Social Media Uploads General
Native language proficiency (reading and writing)
Good proficiency in spoken and written English
Practical experience in LPO/regulatory operations and social media platforms is a plus
• Awareness of current issues and events in each ...