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Use your English / language skills as a bilingual to find work in 「Japan」 in 「Customer Service」 and expand your experience and expertise.

At Daijob.com, we have a wealth of information on jobs in 「Japan」 and how you can make the most of your skills in 「Customer Service」.

For those with bilingual skills looking for work in 「Japan」 in 「Customer Service」, please refer to the below list of jobs, or refine your search further.

Daijob.com has plenty of jobs in Japan for bilinguals so let’s search Daijob.com to find your perfect matching job in 「Japan」!

Current Search Conditions

Job type : Customer Service

Desired work location : Asia-Japan

Language preference :English

Displaying 1001-15listings

Job Description

Set targets and work plans for yourself and your team to ensure that we continue to deliver happiness to our B2B and B2C customers in Japan
Manage the day to day business together with your team by creating a synergetic work structure for every day challenges - including processes, external communication or IT infrastructure
Translate the company strategy into day to day operations for Business 2 Consumer customer service
Close collaboration with other functions, both globally (e.g. Ecommerce, customer experience) and in Japan (e.g., Sales, Finance) t ...

Recruiter (Company is not publicly visible)
  • ★ ★ Staff Level
Job Description

We will respond to inquiries from customers by phone or email. Although there are a wide variety of inquiries, the main items are related to products and delivery. Problems that cannot be resolved on the spot will be resolved in cooperation with the manager and the departments in charge (Japan, overseas offices).

[Specific work content]
・Customer support by phone, email or chat (mainly in the native language, but English is also available)
・Provide information to customers promptly and efficiently
・Enter information into the system at any ti ...

  • ★ ★ ★ Senior Level
Location

Asia Japan Tokyo Chiyoda

Salary

JPY - Japanese Yen JPY 8000K - JPY 13000K
(Monthly Salary Range: JPY - Japanese Yen JPY 666.667K - JPY 1083.333K *Divided into12 month )

Japanese Level Native Level
Job Description

As Customer Success Manager you will be responsible for development and nurturing the relationships of Ciena’s Top Customers. The Success Manager promotes retention, loyalty and advocacy by developing & driving a World Class Customer Experience. The Success Manager is the primary contact for customer intake, onboarding, contract management and issues prevention, creating a near effortless journey throughout the customers lifecycle.
Customer Success is absolutely vital to Ciena’s long-term growth & profitability. We will be successful when our custo ...

Job Description

Hotel Connections has recently begun providing services in Japan following a business alliance with a major Japanese airline company.
We are looking for members who want to grow together with our business in Japan. Join us as a starting member of our team!

【Job description】
The main responsibility for this position is arranging accommodation and transportation for airline crew (inbound/outbound).
You will be using both Japanese and English, working with hotels and transportation services in Japan and abroad.
Main tasks:
・Customer suppor ...

Location

Asia Japan Tokyo Chuo

Salary

Depends on experience

Japanese Level Native Level
Job Description

WHAT YOU WILL DO

Working in our Technical Services team, you will be helping customers by phone, e-mail, and chat with our BarTender software and printer drivers. This will include high-level technical issues related to our Enterprise software and third-party applications.

You will:
• Be the first point of contact with customers over email, chat, and phone
• Provide support to customers by identifying, troubleshooting and resolving technical issues
• Escalate issues to higher support tiers as needed
• Research and answer miscellaneou ...

Recruiter (Company is not publicly visible)
  • ★ ★ Staff Level
Job Description

Various investigations and countermeasures for released games ...

Recruiter (Company is not publicly visible)
  • HIGH CLASS
  • ★ ★ ★ ★ Manager Level
Job Description

You will be responsible for managing a customer care team. You will build standardized processes, you will create a new team culture and you will be responsible in improving new client relationships.


Description

* Be responsible in implementing a new customer care strategy
* You will the main point of escalation for customer care issues
* You will implement new global guidelines and monitor the performance of the customer care team
* You will manage the customer care team


Profile

* You have management experience in customer care
* ...

Recruiter (Company is not publicly visible)
  • ★ ★ Staff Level
Job Description

[Job category]
Call center operations (office work) for inquiries from 72 countries around the world

≪Job description≫
Call center operations (global support)
・Network monitoring and maintenance, customer inquiries, incidents, failures, remote response, help desk, etc.
*Mainly Japanese companies receive incoming calls from all over the world.

≪What we can offer≫
☆ Call centers in 72 languages and 7 languages ☆
☆Many multinational employees (about 10% of employees are foreign nationals)☆
☆ Popular "Yokohama" work. A short ...

Recruiter (Company is not publicly visible)
  • HIGH CLASS
  • ★ ★ ★ ★ Manager Level
Job Description

You will be responsible for managing a customer care team. You will build standardized processes, you will create a new team culture and you will be responsible in improving new client relationships.


Description

* Be responsible in implementing a new customer care strategy
* You will the main point of escalation for customer care issues
* You will implement new global guidelines and monitor the performance of the customer care team
* You will manage the customer care team


Profile

* You have management experience in customer care
* ...

Job Description

グローバルカスタマーサクセスおよびオペレーションコーディネーターを募集します。経験やスキルに合わせて配属を決定します。

【具体的には】
1, グローバルカスタマーサービス
世界各国で利用されているオンライン決済サービスを提供している企業のパートナーとして、利用しているユーザー(法人メイン)からのメール、チャット、電話でのお問合せに対応します。
お問合せは日本語8割、英語2割です。サ ...

Job Description

国内外のゲームタイトルのゲームユーザーからの問い合わせや対応(カスタマーサポート)のプロジェクト管理をおまかせします。

【具体的には】
・クライアントとの折衝・窓口対応、予期せぬ事態の対処
・プロジェクトの業務推進、改善提案の企画、それにおける概算や見積もり作成
・サービスの予算、品質、期限の管理
・スーパーバイザーを含むメンバーの管理、教育
・必要に応じて採用面接への参加、人 ...

Recruiter (Company is not publicly visible)
  • ★ ★ Staff Level
Job Description

日本国内市場における同社ブランドのさらなる普及およびシェア向上を実現する法人営業スタッフを募集します。

【具体的には】
・販売パートナー様との連携による営業活動
・プロダクトマネージャーとの連携による日本市場へ投入する製品の企画立案、販売戦略立案
・マーケティングチームとの連携による製品ブランド訴求施策立案
 
入社後しばらくは、お客様からの問い合わせ対応をメインに、同社のビジ ...

Recruiter (Company is not publicly visible)
  • ★ ★ Staff Level
Job Description

ゲームユーザーからの問い合わせや対応(カスタマーサポート)をプロジェクト管理して頂きます。

具体的には:
■ クライアントとの折衝・窓口対応、トラブル対処
■ プロジェクトの業務推進、改善提案の企画
■ サービスの予算、品質、期限の管理
■ チームメンバーの管理、教育
■ 必要に応じて採用面接への参加、人事部へのフィードバック
■ 海外拠点との連携
■ 業務で使用するツールに関して外部ベン ...

Job Description

受講生に対するサービス、クラス運営を通して、リーダーを志す多くの方に最高の学びの場を提供していくポジションです。「サービス・コンシェルジュ・オフィス」というチームにて、学校運営を担っていただきます。

【具体的には】
・受講生向けのサービスの企画・改善
・受講生からのお問い合わせ対応
・履修/キャリア面談を通した履修のサポート
・講師向けのサービスの企画・改善
・講師からのお問い合 ...

Recruiter (Company is not publicly visible)
  • ★ ★ Staff Level
Job Description

【Overview】
Our customer support is committed to improving customer satisfaction.
Since we also handle titles for English-speaking countries, not only Japanese but also English
In order to improve the quality of multilingual response, we are recruiting positions in charge this time.

Understand the way of thinking and culture of overseas customers and respond to each person
We will leave the improvement of overseas customer support operation so that you can do it.

[Main business contents]
・Operational improvement work for overseas inquirie ...

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