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2024.5.24 [Fri.]

Akihabara UDX 2F AKIBA_SQUARE

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Updated 2024-04-18
Activated 2024-04-18

【Start date in June】 Customer support for a major e-commerce site

Employer
Staff Level
Five Days Workweek
Online Interview
International Team
English Language Skills
Recent Graduates Welcome
New Graduates Welcome
Foreign Affiliated Company
Urgent Hiring
Visa Support Available
No Experience Required

Company Name	TECH MAHINDRA Limited
Job Type	Customer Service - Customer Support Customer Service - Telemarketing/Telesales IT (Other) - Other
Industry	Outsourcing
Location	Asia Japan Kanagawa Yokohama
Job Description	【Job Description】 You will be responsible for responding to customer inquiries and providing appropriate solutions. ・Supporting users of the EC site ・Responding to inquiries about purchased products ・Responding to product shipping status ・Return handling ・Verifying payment information As this is for Japanese customers, support will be provided in Japanese. Each response takes about 10 minutes. We handle about 20-35 cases per day. If you have basic PC skills such as typing, you are welcome to apply even if you have no experience. Regarding the support content, you will basically proceed according to the manual. Those who have acquired correct language usage and are bright and positive will be active. If you have any problems during support, rest assured that the staff around you will always speak to you and support you. 【About Training】 The training period is one month. 80% of those who join the company have no experience in customer support, but we have a system in place that allows you to learn with peace of mind. ・First half of the training: You will learn mainly about the system and examples of customer support. ・Second half of the training: You will respond to customers with the support of a trainer. There is a lot to remember, but we have a polite support system in place.
Company Info	【About Tech Mahindra】 - Our Vision - We will continue to RISE to be an agile, customer-centric and purpose-led company delivering best-in-class technology led business solutions for our stakeholders. - We Are What We Do - Tech Mahindra offers innovative and customer-centric digital experiences, enabling enterprises, associates, and society to Rise for a more equal world, future readiness, and value creation. It is a USD 6.5+ billion organization with 146,000+ professionals across 90 countries helping 1250+ global customers, including Fortune 500 companies. It is focused on leveraging next-generation technologies including 5G, Metaverse, Blockchain, Quantum Computing, Cybersecurity, Artificial Intelligence, and more, to enable end-to-end digital transformation for global customers. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, which recognises global companies that are actively leading the charge to create a climate and nature-positive future. It is the fastest growing brand globally in ‘brand value rank’ and among the top 7 IT brands globally in brand strength with AA+ rating. With its NXT.NOWTM framework, Tech Mahindra aims to enhance ‘Human Centric Experience’ for its ecosystem and drive collaborative disruption with synergies arising from a robust portfolio of companies. It aims at delivering tomorrow’s experiences today and believes that the ‘Future is Now’. 【About Mahindra Group】 Tech Mahindra is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federation of companies with 260,000 employees in over 100 countries. It enjoys a leadership position in farm equipment, utility vehicles, information technology, and financial services in India and is the world’s largest tractor company by volume. It has a strong presence in renewable energy, agriculture, logistics, hospitality, and real estate. The Mahindra Group has a clear focus on leading ESG globally, enabling rural prosperity and enhancing urban living, with a goal to drive positive change in the lives of communities and stakeholders to enable them to Rise. 【Measures against passive smoking at Minatomirai office】 *Smoking rooms available (equipped with ventilation fans)
Working Hours	【Shift work】 - 08:00-17:00 (prescribed working hours 8 hours, 60 minutes break) - 13:00-22:00 (prescribed working hours 8 hours, 60 minutes break) * Two work shift patterns are rotated on a weekly basis. (5 days a week) * The schedule for the following week is finalised every Fryday or Saturday.
Job Requirements	【Mandatory requirements】 - Education: High school graduate or above - Japanese: Native level or JLPT N1 - English: Must have English listening and writing skills at a high school level or equivalent. (Required for internal documents, portals, etc.) - Able to communicate smoothly with customers - Basic computer skills 【Preferred requirements】 - Experience in a call center or customer support
English Level	Daily Conversation Level (TOEIC 475-730)
Japanese Level	Fluent(JLPT Level 1 or N1)
Salary	JPY - Japanese Yen Under JPY 4000K
Other Salary Description	【Employee Benefits】 - Full social security coverage (employment, workers' compensation, health, and welfare pension insurance) - Free online courses - Free drinks * Water, tea, and coffee are free all day in the office, and draft beer is all-you-can-drink from 16:00 to 20:00
Holidays	【Leaves】 - Paid leave - Sick leave - Bereavement leave - Maternity leave - Childcare leave - Birthday of Spouse leave ★ It is possible to take more than 5 consecutive days of leave. ◎Many employees use their paid vacation days to go on log trips, both within the country and abroad.
Job Contract Period	1 year fixed contract (subject for extension)
Nearest Station	・5 minutes walk from Minatomirai Station on the Minatomirai Line ・10 minutes walk from Sakuragicho Station on the JR Keihin Tohoku Line

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