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Updated 2024-02-19
Activated 2024-02-19

★No experienced required ★ [ Reservation operator] ~ Working at a luxury hotel with a Hawaiian atmosphere ~
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  • Employer
  • Staff Level
  • Women Welcome
  • More Than 120 Days off per Year
  • Only 1 interview
  • Language Skills
  • English Language Skills
  • Publicly Listed Company
  • Degree Not Required
  • No Experience Required
Company Name

The Kahala Hotel & Resort Yokohama

Job Type
The Kahala Hotel & Resort Yokohama
Hospitality Business Specialists - Hotel
Hospitality Business Specialists - Other
Customer Service - Customer Support
Industry Tourism/Hotels, Lodging/Restaurant, Food Services
Location Asia Japan Kanagawa Yokohama

Job Description The Kahala Hotel & Resort Yokohama, which has inherited the brand of The Kahala Hotel & Resort Hawaii, has opened in September 2020.

Would you like to work with us to provide high-quality services to our customers and deliver "impression" and "happiness"?

【Job Description】
・Overall hotel reservations
・Telephone reception, email and reservation creation from the system
・Responding to inquiries
・Guidance of hotel information
・Other related business

[Attractive point]
・You can hone your customer service skills at a first-class luxury hotel
・ Even if you have no experience, you can gain experience in a top-class environment
・There are many customers from overseas, so I can make use of my language skills.
・Preferential use of facilities operated by our company, cafeteria plan, and a full range of benefits
Company Info The Resorttrust Group is a “comprehensive resort corporate group” that develops businesses in a wide range of areas, centered on the membership business. Since its founding, the Group has pursued "High Sense, High Quality" and "Excellent Hospitality," and has expanded into a wide range of businesses, including hotel and restaurant business, golf business, medical business, and senior life business, with more than 180,000 members.

■ Smoking environment
No smoking indoors (no indoor smoking areas)
Working Hours Shift system: 8 hours (between 8:00 and 21:00)
[Application conditions]
・English level: daily conversation level or higher
・Japanese level: fluency level

Customers with experience in customer support, hotels, and reservations are welcome!

"Customer Satisfaction" is the basis of our service. We are looking forward to receiving applications from those who want to pursue the best service, regardless of experience.
English Level Daily Conversation Level (TOEIC 475-730)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 3000K - JPY 4000K   
Other Salary
Salary renewal once a year/June
overtime pay
late-night work allowance
housing allowance
Commuting expenses paid (our regulations)
Full social insurance

qualification allowance
Correspondence education expenses / partly or entirely paid by the company
retirement plan
Property accumulation savings system
employee shareholding association
Preferential use of facilities operated by our company
employee cafeteria
cafeteria plan
(There is a point system that can be used for hotel stays and purchases of childcare and nursing care products. Up to 40,000 yen worth.)
Employee dormitory available (dormitory fee about 30,000 yen, according to company regulations)

* Bonus 3.0 months (2021 results)
*Determined based on experience and skills
*For contract employees, 200,000 to 300,000 yen per month x 12 months
→ Consider experience and ability.
Holidays 8-12 days a month *Depends on the season
120 days off per year
Annual paid vacation / 10 days in the first year (depending on the month of joining the company)
Congratulatory or condolence leave
Childcare/nursing care leave
Job Contract
full-time employment
Nearest Station ・8 minute walk from Minatomirai Station on the Minatomirai Line
・8 minutes walk from Blue Line "Takashimacho Station"
・17 minutes walk from each line "Yokohama Station"

Please apply from here


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The Kahala Hotel & Resort Yokohama

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★No experienced required ★ [ Reservation operator] ~ Working at a luxury hotel with a Hawaiian atmosphere ~