This Order Procssing Specialist is the responsibility of all customer oder related job, handling for Japan domestic delivery, communicating with customers and internal dept. to ensure the on-time delivery and make invoices.
Description
・Receive orders from the customers, to handle orders accordingly to take into SAP system with delivery and pricing info accurately.
・Correspond requirements from the customers about deliveries and timelines of orders.
・Issue related documents, such as Order Confirmation, Delivery notes, Invoice or Credit no ...
Understand customer inquiries and respond via chat.
Understand customer inquiries and ensure they are answered or the inquiries are routed accordingly.
Manage customer escalations and ensure customer escalations are answered, tracked and escalated appropriately.
Ensure all SLAs are met appropriately
Demonstrate a strong customer service orientation and be responsible for ensuring customers are satisfied.
Able to communicate effectively with customers in a friendly and courteous manner.
Able to read, write and speak fluently and spontan ...
Due to business expansion, we are looking for a Customer Support Specialist. Entry level people are also welcome!
[Job details]
To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard
General requirement:
(1.) Attendance/Login Hours/Unscheduled Leave/SLA targets as per defined by the process
(2.) Improve skill level through self-development / nomi ...
What you need to know.
▪ As a technical supporter, you will contact customers via phone, chat, and email after making an
appointment.
▪ You support customers by integrating their website, their store, or their account and aid in
solving technical challenges.
▪ Identify content and performance potential and advise the customer on the technical integration
and improvement of processes.
▪ A step-by-step guide to implementing the Conversions API. Instructions for Direct Integration
and Integration as a Plat ...
1. Review content published on social media platforms (e.g. posts, comments, ads) for appropriateness, quality, and regulatory compliance.
2. Evaluate whether content conforms with company brand image and policies, and take appropriate action if content needs to be modified or removed.
3. Address user feedback and complaints regarding content, and liaise with relevant departments to resolve issues.
4. Maintain knowledge of social media platform guidelines and regulations to ensure appropriate content is published. ...
1. Customer Support: Respond to travel-related inquiries and requests, and provide courteous and prompt support via phone, email, or chat.
2. Reservation Management: Manage reservations, changes, and cancellations for travel products, and propose optimal solutions to meet customer needs.
3. Information Provision: Provide information about travel destinations and tours, and provide the necessary support to resolve customer questions and concerns.
4. Problem Resolution: Deal with troubles and emergencies during travel, and wor ...
[Job Overview]
We are looking for an overseas VTuber talent manager. This VTuber agency will oversee the debut of talented and attractive talents.
Currently, we have 15 unique talents, and 8 second-generation talents debuted in September, and in 2 weeks, the channel subscribers exceeded 25,000, and all of them are supported by many fans.
You will be entrusted with an important position to seriously engage with, develop, and promote the affiliated talents.
[Specific duties (example)]
■Schedule management and mental care for overseas VTuber talent ...
[Job Overview]
Our company operates a newly established VTuber agency that mainly focuses on game streaming, with the first batch debuting in December 2023.
Currently, the agency has a total of seven members, including three active in Japan and four active in English-speaking countries.
You will be in charge of managing the overseas talents that belong to the VTuber agency we operate.
[Specific duties (examples)]
■Schedule management and mental care for overseas VTuber talents
■Progress management of the production of materials such as illust ...
Liaising between guests and partners to resolve wide range of issues via phone and email on various topics such as: additional travel advice, modifications, cancellations etc
-Providing accurate, valid, and complete information by using the right tools, methods, and processes.
-Ensuring a high level of customer service and a positive guest experience
-Supporting your colleagues with peer learning, and being open to feedback from others
-Meet service targets and call handling quotas
-Make effective decisions on when to handle a case and when to escal ...
You will help provide excellent service to our partner brands by:
∎ Manage and utilize metrics to drive positive change in areas such as service level agreements, productivity, customer satisfaction, quality, NPS, and contact rates.
Collaborate with direct reports to learn from real-world situations and set and improve goals based on metrics.
Manage your team's contribution to the customer experience budget and monitor costs and losses incurred.
Work with leads to create strong connections with the entire team ...
As a Sales Support Expert, you will handle the process from the inquiry stage to the after-sales service.
Description
As a Sales Support Expert, you will handle the process from the inquiry stage to the after-sales service. Among the main responsibilities:
* Sales support for the products sold to global customers - Commercial & Technical support including proposals, technical meetings, price approval, etc.
* Technical specifications and proposal discussion support of the products
* Projects Management: New Product management, Products Cos ...
The Collections Manager will be responsible for leading the inhouse Team of around 40 employees in the Collections and Operations Team, as well as handle the external agencies used for collection activities, in order to meet expected levels of productivity and performance.
Description
The Collections Manager will be responsible for leading the inhouse Team of around 40 employees in the Collections and Operations Team, as well as handle the external agencies used for collection activities, in order to meet expected levels of productivity and perfo ...
[Job Summary]
The First Business Division, which is responsible for services in the entertainment field of our company, provides comprehensive quality assurance services, such as testing during the game development process for smartphones and home game consoles, and post-release support, to customers, mainly major game companies and overseas titles.
We are looking for a customer support leader to work at the Nagoya Center, which is our only "global base" and boasts the top share in multilingual game customer support!
You will be the leader of the cust ...
The Collections Manager will be responsible for leading the inhouse Team of around 40 employees in the Collections and Operations Team, as well as handle the external agencies used for collection activities, in order to meet expected levels of productivity and performance.
Description
The Collections Manager will be responsible for leading the inhouse Team of around 40 employees in the Collections and Operations Team, as well as handle the external agencies used for collection activities, in order to meet expected levels of productivity and perfo ...