Use your English / language skills as a bilingual to find work in 「Japan」 in 「Customer Service」 and expand your experience and expertise.
At Daijob.com, we have a wealth of information on jobs in 「Japan」 and how you can make the most of your skills in 「Customer Service」.
For those with bilingual skills looking for work in 「Japan」 in 「Customer Service」, please refer to the below list of jobs, or refine your search further.
Daijob.com has plenty of jobs in Japan for bilinguals so let’s search Daijob.com to find your perfect matching job in 「Japan」!
■ Main tasks
1. Providing high-quality services to clients
2. Actively, politely, and empathetically respond to inquiries from clients by telephone, email, and online from the customer's point of view.
3. Resolve client requests, problems and complaints promptly and accurately in accordance with established policies, guidelines and conditions
4. Maintain good relationships with customers and within the company, achieve high customer satisfaction, and maintain customer loyalty
5. Suggestions and actions for matters that should be improved in daily ...
As the After-Sales Specialist you will be supporting the Team's Manager with the establishment of a new After-Sales department, as well as be able to contribute individually by supporting customers post-purchase inquiries.
Description
As the After-Sales Specialist you will be supporting the Team's Manager with the establishment of a new After-Sales department, as well as be able to contribute individually by supporting customers post-purchase inquiries.
The main responsibilities involve:
* Engage in customer support after-sales activities ...
As the After-Sales Specialist you will be supporting the Team's Manager with the establishment of a new After-Sales department, as well as be able to contribute individually by supporting customers post-purchase inquiries.
Description
As the After-Sales Specialist you will be supporting the Team's Manager with the establishment of a new After-Sales department, as well as be able to contribute individually by supporting customers post-purchase inquiries.
The main responsibilities involve:
* Engage in customer support after-sales activities ...
As the After-Sales Specialist you will be supporting the Team's Manager with the establishment of a new After-Sales department, as well as be able to contribute individually by supporting customers post-purchase inquiries.
Description
As the After-Sales Specialist you will be supporting the Team's Manager with the establishment of a new After-Sales department, as well as be able to contribute individually by supporting customers post-purchase inquiries.
The main responsibilities involve:
* Engage in customer support after-sales activities ...
As the Head of the Customer Care Call Center you will have the responsibility to improve the overall operations of the call center, increase the business potential of the Brand's stores and the potential of the sales staff who interact with clients, thus contributing directly to the growth of the business.
Description
As the Head of the Customer Care Call Center you will have the responsibility to improve the overall operations of the call center, increase the business potential of the Brand's stores and the potential of the sales staff who inter ...
[English support for residential properties]
We answer various questions from both renters and landlords via chat.
-Chat support in English
-Procedural support for booking and canceling properties
-Data management of customer information and support content
-Responding to inquiries from real estate agents about properties
-General administrative tasks (data entry, phone support, etc.) ...
~Attractive points~
★Can work in a team
★Can use English
★Promotion system available
【Job description】
Design and implement effective training programs for inexperienced and experienced employees, and improve the company's training strategy and results.
-Manage in-house trainers (work instructions, training)
-Training for new employees upon joining the company, creating training requirements for inexperienced employees
-Review and improve manuals and business processes
-Client support (meetings with companies, business improvements ...
~Attractive points~
★Global environment
★Learn management skills
★Use your English skills
★Business casual is OK
★OJT training available
【Job description】
As an operations team leader in a project related to a major EC company, you will be responsible for a wide range of tasks, including achieving the customer service team's goals and effectively coaching them, achieving the team's KPIs and KRAs, training and motivating members, and communicating with clients.
• Collaborate with peers, superiors and quality team to facilitate ...
As the Customer Support Representative, you will respond to institutional clients inquiries/subscribers of the company's institutional software products. You will combine a thorough understanding of the products, investment knowledge, and a strong dedication to the clients to help maximize their returns on investments.
Description
As the Customer Support Representative, you will respond to institutional clients inquiries/subscribers of the company's institutional software products. You will combine a thorough understanding of the products, invest ...
As the Client Advisor, you will ensure that you develop a loyal client base and maximizemaximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for answering all incoming contacts from customers via phone, emails and chats.
Description
As the Client Advisor, you will ensure that you develop a loyal client base and maximizemaximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for ...
You will help provide excellent service to our partner brands by:
∎ Manage and utilize metrics to drive positive change in areas such as service level agreements, productivity, customer satisfaction, quality, NPS, and contact rates.
Collaborate with direct reports to learn from real-world situations and set and improve goals based on metrics.
Manage your team's contribution to the customer experience budget and monitor costs and losses incurred.
Work with leads to create strong connections with the entire team ...
As the General Manager of the Operations Planning Department, you will be responsible for strengthening internal controls and promoting projects across the entire first-line operations division.
1. Project promotion
Creating a business flow that follows the customer journey
Extracting issues based on facts, figures, and data, planning and promoting improvement measures
Documentation (creation of documents such as regulations and manuals)
Organize, promote, manage, and realize projects as a party to the business
Communication and coordination with ...
In the Operations Planning Department, you will be responsible for managing the following operations.
・Planning for operational improvement of customer support department and financial crime prevention department
・Requirements definition for legal requirements ・PJ promotion
・Management, operation, and promotion of project groups promoted by the Operation Planning Department
・Planning of risk reduction measures related to operational errors
・Improve risk management and risk management related to operational errors ...
As the Manager of the Customer Support Department, you will be responsible for supervising and operating the following operations.
・Management of inquiry desk
・Account opening examination
・Continuous customer management
・Deposit and withdrawal of legal currency and crypto assets
・Management of subcontractors
・Various KPI management
・Investigating laws and regulations, responding to inquiries and requests from authorities, industry groups, etc.
・Response to official inspections ...
~Responding to email inquiries regarding games and duties incidental to customer service~
[Specific job details]
・Primary and secondary responses using tools to inquiries from customers
(Example: Use Mail Dealer *Actually, the tool differs depending on the game title.)
・Investigating behavior logs and modifying data using management tools
・Operation confirmation using actual game equipment
・Creating templates, FAQs, game announcements, and reports
・Coordination and collaboration with other departments within the company (trouble handli ...
A customer success position has opened up to work with global SaaS companies to achieve this through IT solutions!
■Job Description
You will provide customer success support for client companies' SaaS products.
You will respond to user inquiries via phone, chat, and email.
You will not just provide answers, but will understand the true needs of users and make optimal proposals from a wide range of products, contributing to the success of companies that adopt SaaS.
You will support Japanese users of foreign payment services in Japanese, and inter ...