Jobs in Japan search results

* Be a part of a prestigious luxury hotel chain renowned for its unparalleled service.
* Opportunity for career growth and development within a dynamic and international work environment.
* Competitive salary with bonuses and benefits package.


Description

Responsibilities:

* Conduct quality checks on all reservations, ensuring accuracy and completeness.
* Handle inquiries regarding lodging reservations via various channels such as email, telephone, and fax, catering to both domestic and international clientele.
* Manage corporate cont ...

[Job Description]

1. Team Management: Effectively lead the Japanese customer support team and oversee their day-to-day operations.
2. Performance Evaluation: Regularly evaluate team members' performance and provide feedback and coaching.
3. Project Management: Lead the team towards achieving project goals and KPIs.
4. Problem Resolution: Respond promptly and effectively to customer inquiries and issues and manage escalations.
5. Training: Support the onboarding and ongoing training of new team members.
6. Communication: Report team status and are ...

受発注をメインとしたカスタマーサービス業務を担っていただきます。


職務内容

* 受発注
* 顧客からの問い合わせ対応
* 顧客との関係構築


理想の人材

* 日本語N1以上
* 英語ビジネスレベル以上
* カスタマーサービス（接客等可）のご経験


条件・待遇

* 各種社会保険完備
* 通勤手当（全額）
* 年間休日120日
* 土日祝年末年始休暇
* 有給休暇


To apply online please click the 'Apply' button below. For ...

[Job Description]

1. Customer Support: Respond to travel-related inquiries and requests, and provide courteous and prompt support via phone, email, or chat.

2. Reservation Management: Manage reservations, changes, and cancellations for travel products, and propose optimal solutions to meet customer needs.

3. Information Provision: Provide information about travel destinations and tours, and provide the necessary support to resolve customer questions and concerns.

4. Problem Resolution: Deal with troubles and emergencies during travel, and wor ...

* Drive online sales growth and enhance the digital shopping experience for customers as an E-commerce Specialist in Tokyo.


Description

* Develop and execute comprehensive e-commerce strategies aligned with company objectives.
* Oversee website management, digital marketing campaigns, and customer engagement strategies.
* Analyze performance metrics and generate actionable insights to optimize performance.


Profile

* Bachelor's degree in marketing, business administration, or related field.
* Proven experience in e-commerce managemen ...

* Be a part of a prestigious luxury hotel chain renowned for its unparalleled service.
* Opportunity for career growth and development within a dynamic and international work environment.
* Competitive salary with bonuses and benefits package.


Description

Responsibilities:

* Conduct quality checks on all reservations, ensuring accuracy and completeness.
* Handle inquiries regarding lodging reservations via various channels such as email, telephone, and fax, catering to both domestic and international clientele.
* Manage corporate cont ...

The role involves overseeing data risk assessments, examining systems, governance, and technical elements, identifying potential risks, suggesting solutions, and collaborating with stakeholders to ensure clear understanding of risks and mitigating measures.


Description

* Oversee the data risk assessment process by delving deeply into particular systems or organizations
* Examine current data flows, broad data governance procedures and guidelines, and particular technical elements like system security or system architecture
* Determine and ass ...

☆Bilingual customer service☆

Your job will be to provide customer service to one of the world's largest hotel reservation sites, and respond to various inquiries from customers and accommodation facilities in both Japanese and English.

Specific work content
✬Customer support (CSG department: 8:00-21:30 shift, 8 hours of actual work, 5 days a week including weekends and holidays)
・Inquiries before and after reservation
・About billing etc.

✬Responsible for hotel partners (CSP department: 9:00-19:30, 8-hour shifts, 5 days a week incl ...

B2B Sales: You have a great personality and are skilled in Outbound Sales & eloquent in English/Native Language to establish consultative relationship with Advertisers, so that they are receptive to your recommendations.

DUTIES AND RESPONSIBILITIES:
- As a technical supporter, you will contact customers via phone, chat and email after making an appointment.
- You support customers with the integration of their website, their store or their account and provide assistance in solving technical challenges.
- Identify content and performance potentials ...

• Understand customer enquiries and respond via applicable channels: email, chat, and call backs
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer ...

B2B Sales: You have a great personality and are skilled in Outbound Sales & eloquent in English/Native Language to establish consultative relationship with Advertisers, so that they are receptive to your recommendations.
DUTIES AND RESPONSIBILITIES:
• Contacting new and existing customers via telephone and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal
• Manage a portfolio of SMB clients with responsibility for growing revenue
• Acquiring new advertisers ...

Responsibilities:
• Project management on Program and Functional Testing, System Testing and deployment of product within scheduled timeframe.
• Liaise with Business Unit or client on project schedule plan; project SOW, Resource plan, QMS document.
• Responsible for task planning and execute to the software team. Supervision and monitoring software team in accordance with the project planning.
• Report project progress status to Senior Manager / Project stakeholders.
• Guiding the talent identification and development processes for a group ...

Objectives of this role
Provide input to ensure that teams consist of diverse, qualified individuals
Ensure that staffing needs are being met with a long-term strategy in mind
Devise and implement sourcing strategies, such as an employer branding initiative, to build pipelines for potential applicants
Create and implement end-to-end hiring processes to ensure a positive experience for candidates
Form close relationships with hiring managers to ensure clear expectations for candidates and interviewers
Responsibilities
Coordinate with hiring manage ...

POSITION SUMMARY:

B2B SALES & DIGITAL MARKETING are marketing experts who are great at Solution selling and product recommendations. You will first understand the Advertisers’ goal, and identify Advertisers’ business objective to offer them products/solutions that help them achieve their goals. You have a great personality and are skilled in Outbound Sales & eloquent in English/Native Language to establish consultative relationship with Advertisers, so that they are receptive to your recommendations.

DUTIES AND RESPONSIBILITIES:
- Contac ...

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide
resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with
the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain basic knowledge of client product ...

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide
resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with
the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain basic knowledge of client product ...

1. Contacting new and existing customers via telephone and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
2. Manage a portfolio of SMB clients with responsibility for growing revenue.
3. Acquiring new advertisers within the small and medium business (SMB) space
4. Provide pre-sales and post-sales support for all products.
5. Provide product and tool support to improve clients’ experience and drive higher product adoption and spend.
6. Become an expert on all Fa ...

1. Contacting new and existing customers via telephone and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
2. Manage a portfolio of SMB clients with responsibility for growing revenue.
3. Acquiring new advertisers within the small and medium business (SMB) space
4. Provide pre-sales and post-sales support for all products.
5. Provide product and tool support to improve clients’ experience and drive higher product adoption and spend.
6. Become an expert on all Fa ...

• Engage customer, understand their needs, and translate this need to work required, and set proper expectations about delivery time.
• Identify issues, carry out (RCA) Root Cause Analysis, troubleshoot and translate Customer needs and requests into work required (service identification).
• Focus on resolving customer issues, not closing cases; Solve the right problem for the requestor by looking beyond the stated requested to the true needs, distinguishing between relevant & irrelevant information; adhere to business and compliance rules and pro ...

Purpose:
As a Customer Success Specialist, your goal is to make our customer happy and productive, to work collaboratively with sales, product, engineering, to set a high standard for how we serve our customers, and to always communicate with empathy and respect.

Job Scope:
 Effectively resolve customer inquiries in a considerate and timely manner via chat, email and phone
 Compose thoughtful, personalized responses for a variety of customer request
 Triage incoming requests and spot trends in customer issues to flag for the rest of the t ...