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Updated 2024-04-11
Activated 2024-04-11

Reservation Supervisor for a Global Luxury Hotel Chain

  • Recruiter
  • Manager Level
This posting is managed by: Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Customer Service - Customer Support
Industry Tourism/Hotels, Lodging/Restaurant, Food Services
Location Asia Japan Tokyo

Job Description * Be a part of a prestigious luxury hotel chain renowned for its unparalleled service.
* Opportunity for career growth and development within a dynamic and international work environment.
* Competitive salary with bonuses and benefits package.


Description

Responsibilities:

* Conduct quality checks on all reservations, ensuring accuracy and completeness.
* Handle inquiries regarding lodging reservations via various channels such as email, telephone, and fax, catering to both domestic and international clientele.
* Manage corporate contracts, including rate confirmation, reservation creation, and email correspondence.
* Create, modify, and update reservations from various sources including travel agencies and individual guests.
* Coordinate accommodation for domestic and international group reservations, including those involving banquets, incentive tours, and group tours.
* Collaborate with sales and other departments to facilitate reservation processes, from creation to inventory adjustment and guest arrival.


Profile

Requirements:

* Minimum of 1 year of hospitality experience in a similar role.
* Minimum of 1 year of people management experience.
* Native-level proficiency in Japanese and fluent in English, both written and spoken.


Job Offer

Job Type: Permanent, Full-time
Probation: 3 months
Work Hours: 8:45 AM - 5:45 PM
Base Salary Range: Up to 5.4M JPY Base
Bonuses: Twice a year (Summer/Winter)
Overtime: Approximately 10-20 hours
Interview Process: Two interviews


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.
Company Info Well-known luxury hotel chain
English Level Fluent (TOEIC 865-)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 4000K - JPY 4500K   
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Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社

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Reservation Supervisor for a Global Luxury Hotel Chain

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