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Updated 2025-04-07
Activated 2025-04-07

Senior Management opportunity for Dental company

This posting is managed by: Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Customer Service - Call Centre Manager/SV
Industry Medical/Healthcare Services
Location Asia Japan Kanagawa

Job Description As the manager (general director) of the Customer Service (CS) department for one of the industry's leading hearing solutions companies, you will lead three direct subordinates and a total of 35 subordinates. You will also work with the manufacturing and logistics (SCM) departments within the same headquarters to ensure that orders from domestic sales agents, which are our customers, flow seamlessly from production to shipping.


Description

1. Automate order entry from customers (shift from manual entry to RPA)
2. Process reform to increase added value for customers
3. Organizational transformation through collaboration with overseas headquarters


Profile

- 5+ years of management experience
- Business English (interaction with global teams, centered on the European headquarters. Mainly web conferences and emails)
- 10+ years of experience in order entry and delivery date management, regardless of industry
- Knowledge of supply chain
- Experience in leadership development and talent management
- Proven track record in human resource development using coaching


Job Offer

-Work-Life Balance and Employee Benefits

-Sustainability and Social Responsibility

-Technological Integration and Digital Advancements

-Competitive salary and compensation package

-Career growth opportunities to C-level roles
Company Info My client is a global leader in the hearing healthcare industry, specializing in innovative solutions that enhance hearing and communication for people worldwide. Headquartered in Europe, the company has a rich history dating back over a century and has established itself as a trusted name in audiology and hearing technology.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 14000K - JPY 16000K   
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