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Activated 2025-03-14
CS Supervisor - Call center Luxury Retail - 9.5M JPY
| This posting is managed by: | Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社 |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 |
| Industry | Distribution/Retail |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
We are seeking a Client Service Center Supervisor to lead the customer service team for a global luxury brand in Tokyo. In this role, you will oversee daily operations, manage client relationships, and deliver a high-level customer experience across all touchpoints. Description * Manage day-to-day customer service operations and team performance * Build strong relationships with clients and deliver personalized support * Handle escalations and complex customer inquiries * Oversee order management, shipping, returns, and fraud investigations * Analyze customer feedback and implement strategies to improve the client experience Profile * Native-level in Japanese and Fluency in English * Minimum 1-3 years of people management in call center * Strong experience in customer service, e-commerce, or CRM * Familiarity with luxury clientele and communication style * Excellent problem-solving skills and ability to work under pressure * Experience in leading and motivating a team Job Offer * Up to 9.5M JPY * Work in the office up to 4x per month * Standard Japanese benefits To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698. |
| Company Info | Our client is a large organization within the FMCG industry, part of a prestigious global luxury goods conglomerate. They are renowned for their high-quality products and exceptional customer service, with a significant presence in Tokyo and around the world. |
| English Level | Fluent (TOEIC 865-) |
| Japanese Level | Native Level |
| Salary | JPY - Japanese Yen JPY 8500K - JPY 9500K |
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Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
