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Activated 2025-04-15
BtoB User IT Support-Office Work Utilizing English
| This posting is managed by: | iHOLON Co.,Ltd |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 Customer Service - Customer Support IT (Other) - IT Help Desk |
| Location |
Asia
Japan
Tokyo
Shinagawa
|
| Job Description |
Handing inquiries and providing user support via email and chat. Coordinating with internal departments to resolve user issues. Monitoring and ensuring a safe online environment for users. Collecting and analyzing user feedback for service improvement. This role does not require prior experience, making it an excellent opportunity for those interested in an IT-related office job where they can actively use English. |
| Company Info | Our client is an expanding IT venture company that has grown significantly since its founding 7 years ago, now boasting a workforce of more than 550 employees. The team specializes in user support and online community management, ensuring safe and secure communication platforms for individuals and businesses. |
| Working Hours |
Shift system: 9 AM~6 PM 5-day workweek with 2 guaranteed days off, no overtime pressure. |
| Job Requirements |
Required Skills (MUST have): Business-level English and Japanese proficiency (writing and reading) Basic computer skills (email, chat, and document processing) Strong communication skills Preferred Qualifications (not mandatory): Experience in customer support, user support, or call center roles Proficiency in additional languages (besides English and Japanese) Interest in social media, online community management, or IT services |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Business Level(JLPT Level 2 or N2) |
| Salary | JPY - Japanese Yen JPY 3000K - JPY 4500K |
| Other Salary Description |
Social Insurance Commuting/ Transportation Allowance Relaxation Facilities Education/ Training Career advancement opportunities etc,. |
| Holidays |
Five-Day Workweek Summer Holidays Winter Holidays Refresh Holidays Paid Holidays Congratulatory or Condolence Leave Child-care Leave Sick Leave |
| Job Contract Period |
Full-time |
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