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Updated 2025-04-07
Activated 2025-04-07
Activated 2025-04-07
Operations Manager for global health and security service firm
| This posting is managed by: | Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社 |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 |
| Industry | Medical/Healthcare Services |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
To manage the team of call center staff and their supervisors, and driving operational excellence and efficiency in the delivery of services. Description * Be responsible for ensuring all service standards / KPI's are met and ensures the teams in each country are consistently following the correct procedures and processes. * Coach, support and develop members of the team to ensure there is a collaborative team culture that is focussed on delivering the right service standards. * Lead the performance of a team of direct reports, ensuring that performance is supervised appropriately in terms of productivity and behaviours. Profile * Displays maturity and strong leadership traits, ability to lead teams * Familiar with CRM usage and managing call center agents. * Takes initiative, demonstrates responsibility * Operations Manager or equivalent experience at a highly-proficient level. * Relevant operations experience applicants preferred Job Offer * Clear career path * Competitve pay * An opportunity for you to create the culture and work environment |
| Company Info | My client is is a health and security services firm. The company supports around 4 million customers every year and has close to two-thirds of the Fortune Global 500 companies as clients. |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Business Level(JLPT Level 2 or N2) |
| Salary | JPY - Japanese Yen JPY 7000K - JPY 10000K |
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Recruiter
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
