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Updated 2024-12-04
Activated 2024-12-04

Customer Support (Fresh Graduates)

This posting is managed by: Career International FOS Sdn Bhd
Company Name Company is not publicly visible
Job Type Customer Service - Customer Support
Customer Service - Other
Other Job Type - New Graduate & Entry Level
Industry Other
Location Asia Malaysia Kuala Lumpur

Job Description Position Summary:
The Client Service Associate is to help support advertisers worldwide through chat, email, and callbacks.

Duties and Responsibilities:
• Understand customer enquiries and respond via applicable channels: email, chat, and call backs
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the processes
• Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
Company Info We create game-changing customer journeys that help brands grow, across the world and into the future.

We understand customers better than anyone else can. Within billions of data-points, our engineers find and harness the insight to craft experiences that touch hearts and move markets. We believe in creating experiences that go beyond Wow; combining human talent with artificial intelligence to design, build and run truly integrated customer journeys, at scale, across the entire enterprise.

Whether you’re a small company with big ideas or a leading global brand, we’re not just your next-door neighbor, we’re everyone’s, everywhere.

It doesn’t matter if your customer journey spans channels, technology, or even oceans – we’ve got you covered.

We’re behind the scenes of the brands you rely on every day. So chances are, we’ve already met!
Working Hours 8am - 11pm (Rotational Shift - No Night Shift)
Job
Requirements		 Education: Diploma and above
Experience: 6 months experience in Customer Service | No experience and fresh graduates welcomed to apply
Willing relocate to Malaysia
Willing to work rotational shift
Must have valid passport at least 16 months and above
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary MYR - Malaysian Ringgit MYR 98K - MYR 138K   
Other Salary
Description		 Education/ Training
Annual Leave
Sick Leave
Medical Benefits
Allowance
EP(Visa) provided by company
Flight ticket for those stay own they country
etc.
Holidays Five-Day Workweek
Congratulatory or Condolence Leave
Sick Leave
Nearest Station Nearest with public transport (Bus, MRT, KTM, Monorail, LRT and etc.)
Easy to find food
Near with shopping complex
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