Daijob.com is Japan's definitive job site for multilingual professionals.

日本語

HOME
Search

Advertise your job with us!

Tokyo

2024.5.24 [Fri.]

Akihabara UDX 2F AKIBA_SQUARE

Job Search

Updated 2024-03-06
Activated 2024-03-06

service desk operation manager

Recruiter
Executive Level
Women Welcome
Reduced Work-Hours
Five Days Workweek
English Language Skills
Foreign Affiliated Company
Publicly Listed Company
Urgent Hiring
Global Company
Experience Welcome

This posting is managed by:	Fidel Consulting KK
Company Name	Company is not publicly visible
Job Type	IT (PC, Web, Unix) - Database SE IT (Mainframe) - Application SE IT (PC, Web, Unix) - Programmer
Location	Asia Japan Tokyo
Job Description	Mentor staff. The manager is responsible for staff productivity as well as ensuring positive client perceptions. He or she will often mentor staff about customer-service skills as well as technical issues. Monitor tickets and calls. Managers will often monitor incoming service-desk tickets to understand broad trends and identify dependencies that individual agents can’t see when working on an individual ticket. Manage escalated issues. The manager is the escalation point for any incidents, service requests, or issues. During a typical shift, a manager may spend as much as half of their time managing escalations. Prepare hand-off summary report. At the end of each shift, the manager is responsible for preparing a summary of open issues and conducting a hand-off to their peer on the next shift. Focus on staffing activities. In addition to managing operational activities, the manager will typically spend 10–25% of their day on general staffing activities, such as hiring, training, budgeting, scheduling, and conducting performance reviews
Company Info	One of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., this company is one of the Fortune 500 companies and is consistently listed among the most admired companies in the world. [Passive smoking measures] Indoor smoking Designated smoking area
Job Requirements	Experience in Service Desk Team handling Experience in Windows Troubleshooting Experience in ITSM Ticketing tool Experience in Client governance management Experience in SLA Management Build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team Set the long-term direction of the team and obtain thorough understanding of the strategic vision for the service desk Knowledge and understanding of all relevant industry standards. Knowledge and understanding of best practices for service management. Strong communication skills, including the ability to be influential and persuasive with stakeholders. A complete understanding of the organization’s business.
English Level	Business Conversation Level (TOEIC 735-860)
Japanese Level	Business Level(JLPT Level 2 or N2)
Salary	JPY - Japanese Yen JPY 8000K - JPY 9500K
Holidays	Insurances Commuting allowance Business trip allowance Sports facilities and recreation facilities Educational training / Overseas training system (OJT) Group life insurance

Apply

Like Print

Back

People who viewed this job offer also looked into these.

Additional listings by this company

Japan's No1 job site for multilinguals・Job Details 「Daijob.com]　TOP

You will now be redirected to an external site.
Please confirm each site’s terms of agreement (privacy policy) in regards to the management of personal information.

Agree and Redirect