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Updated 2024-03-07
Activated 2024-03-06

Service Desk Specialist

  • Recruiter
  • Executive Level
  • Women Welcome
  • Reduced Work-Hours
  • Five Days Workweek
  • English Language Skills
  • Foreign Affiliated Company
  • Publicly Listed Company
  • Urgent Hiring
  • Global Company
  • Experience Welcome
This posting is managed by: Fidel Consulting KK
Company Name Company is not publicly visible
Job Type
Fidel Consulting KK
IT (PC, Web, Unix) - Database SE
IT (PC, Web, Unix) - Web Application SE
IT (Mainframe) - Programmer
Location Asia Japan Tokyo

Job Description Handle end user voice calls in Japanese Language
Provide first level resolutions for End user computing and Business Applications
Ticket creation/Categorization / Prioritization in SNOW or any Ticketing tool experience
Ticket triaging to respective Support Group
Incident resolution and recovery for IT SD/Account Provisioning/L1 EUC/L1 Apps.
Company Info One of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. 
Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. 
Headquartered in the U.S., this company is one of the Fortune 500 companies and is consistently listed among the most admired companies in the world.

 [Passive smoking measures]
Indoor smoking
Designated smoking area
Troubleshooting skills on desktop and applications (MS office, Adobe etc)
Troubleshooting skills on VPN connectivity and tools (MS Team, Webex)
Experience in supporting windows domain password related issues.
Troubleshooting experience using remote control tools
Trouble shooting skills and experience in handling Exchange (Outlook)
Experience in handling other IT Issues like Printer, hardware (Laptop, iPhone, iPad, Desktop), browser, laptop performance related issues
Experience in supporting voice calls to Japanese users
Experience in Windows Troubleshooting
Experience in ITSM Ticketing tool
Good Analytical & Coordination skills are essential.
Good understanding of Computers and Troubleshooting skills required in Windows Operating System
Customer service orientation and ability to work in a team.
Excellent Soft skill, Communications skills (Voice, Email & Chat) to handle Japanese end users.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 4000K - JPY 6500K   

Please apply from here



Fidel Consulting KK

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