My client is looking for an experience customer service manager/supervisor to step in and support a small, but growing team of currently two members. The pervious customer service team was outsourced, but now will be shifting to have a customer service team directly in the office. This role will also help with a new CRM implementation project that will be happening later this year.
* Customer Service startup development including the creation of training manuals
* improving KPI (lead time, call time, abandon rate etc.)
* Implement ...
Customer support for products and services of the world's top clients! We mainly handle inquiries about various products (smartphones, tablets, etc.) and services (e-commerce, etc.) provided by major global companies that are among the top 10 in the "Fortune 500".
October 2018 in Japan: We plan to expand our business rapidly in the future. We are currently recruiting nationwide as starting members!
-Many of the world's largest call center companies, with customers that are well-kno ...
You will be in charge of customer-specific support for the Administrator Business Service. After introducing the company's business trip and expense management cloud cloud system, we will provide technical support to customers who have contracted for administrative services on behalf of client companies.
1. Support business
・ Troubleshooting support
・ Answer to inquiry
2. Configuration change work based on customer requests
3. Management and maintenance of customer environment
4. Window operations in service operation
・ Re ...
Work at the world's top foreign consulting company.
The duties of helpdesk include but are not limited to the followings:
・ For inquiries about problems with Windows PCs, Macs, and mobile phones (Android, iOS) loaned by the company, transfer them to the necessary parties.
・ Release and exchange IT equipment at service counters.
・ Support the continuous provision of services by maintaining and supporting IT equipment installed at locations.
・ As a location pilot for IT services provided by the company, we will promptly carry out preparator ...
We will handle the overseas project operation management of customer support projects mainly for game applications.
We undertake customer support for applications operated by clients. We will bridge between Japanese, English, Korean, Chinese, and other multilingual bases in Japan, the Philippines base, and external partner companies. We gather information within the company and hold meetings and negotiations as a contact with client companies.
We will promptly convey the instructions from the client to the site and utilize them for operation, or cr ...
My client is looking for a Customer Service manager to step in and support a small team with the order management and complaint/request handling of various vendors and institutions across Japan. This is a role which will require a significant background in ERP usage and leadership skillset.
* Respond to inquiries from customers, distributors and Sales reps by phone and email
As a CustomerService Manager, you will be responsible for managing two teams in serving customers in one of our key regions. Your role is to ensure to provide outstanding customer and scientific support, measured by net promoter scores and other key KPIs.
* Responsible for managing regional customer service activities including order management, maintaining customer databases, meeting sales targets and resolving supply chain, stocking, or shipping issues.
* Cultivate an environment that encourages maximum productivity ...
* Identify and assess customers' needs to achieve satisfaction.
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools.
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions
* Take the extra mile to engage customers
* Manage ...