Hearing from customers about current software development methods and quality problems, we introduce overseas produced solutions to help solve problems.
Based upon your own software development experience, you will be able to solve a wide variety of software development problems.
Through advising customers you are not only introducing software tools but also providing maintenance support, Japanese localization of the tools, marketing, etc.
As an engineer, you can take on the challenge of cultivating new business by taking overseas trips to the dev ...
Provide feedback on existing curriculum to improve training
Analyzing information of learning materials and learners
Learning environment management
Appropriately respond to the needs of learners
Assess learner performance
Evaluate class and individual agent level performance
Follow-up and additional training for new employees after completion of new employee training
Participate in client interactions (including effective curriculum feedback)
● Perform other relevant obligations and assignments a ...
・As a supervisor (SV), you will be required to provide daily work support, KPI management, and coaching for telecommuting advisors. Like our advisors, we put our customers first, and coach them daily so that they can grow.
・Daily staff, KPI management, call monitoring, coaching
・Responding to problems escalated by advisors
・Analysis, reporting, action and follow-up to improve customer satisfaction
・Holding and participating in team meetings.
・Queue management in real time
・Identification of business improvement ...
Customer support for products and services of the world's top clients! We mainly handle inquiries about various products (smartphones, tablets, etc.) and services (e-commerce, etc.) provided by major global companies that are among the top 10 in the "Fortune 500".
October 2018 in Japan: We plan to expand our business rapidly in the future. We are currently recruiting nationwide as starting members!
-Many of the world's largest call center companies, with customers that are well-kno ...
As the company's infrastructure engineer, he will be responsible for the operation and maintenance of servers and networks. Recruitment for managerial candidates.
1. Server administrator
Operation and maintenance of various types of server infrastructure
Examples: Active Directory server, DHCP server, DNS server, Windows server (SCCM: for System Center Configuration Manager), Lanscope, RedHat Linux server
2. Network Engineer
Operation, maintenance and management for internal networks
Example: NW devices including wireless net ...
You will be in charge of overall ICT planning.
You will be responsible for the tasks that suit your aptitude, and will lead the task as a driver of technological innovation.
We propose policies and plans for the IT infrastructure, networks and various systems of the head office and domestic and overseas group companies, and contribute to the achievement of consolidated targets by timely introduction and deployment of each measure.
1. Participation in and proposal for the grand design of next-generation systems
• Coordinate, operate and monitor all data center operation and main equipment room related activities to ensure operational stability at all times.
• Physical support (e.g. troubleshooting of hardware, labeling, root cause analysis, trend analysis, break/fix, smart hands, hardware checks and upgrades)
• Physical network support. (e.g. voice, network, circuit ) including cable management (including heartbeat, HBA, SAN fabric)
• Hardware deployment, support, supervision & installation. (e.g. construction work, cabling, power, rack/un-rack, s ...
Work at the world's top foreign consulting company.
The duties of helpdesk include but are not limited to the followings:
・ For inquiries about problems with Windows PCs, Macs, and mobile phones (Android, iOS) loaned by the company, transfer them to the necessary parties.
・ Release and exchange IT equipment at service counters.
・ Support the continuous provision of services by maintaining and supporting IT equipment installed at locations.
・ As a location pilot for IT services provided by the company, we will promptly carry out preparator ...
BiOS is looking for a bilingual data center operator to provide services for several Japanese and international clients.
・ Provide facility support and escort visitors inside the data center
・ Manage server room entrance/exit record
・ Server/network rack management: correspond to requests including open/close, key rental/management, layout management, etc.
・ Secure rack mount space, manage rack floor layout
・ Provide server related services including; kitting, racking/removal, power on/off, cable connection/disconnectio ...
・Investigation of the current status of the client environment
・Vision and mission confirmation
・Service specification design
・Help desk operation design
This is a recruitment for organizational strengthening as the business continues to expand.
With a background that has grown especially for help desks, we can offer service proposals to customers from a vendor-neutral, neutral position. ...
You will be in charge of customer-specific support for the Administrator Business Service. After introducing the company's specialized cloud cloud system, we will provide technical support to customers who have contracted for administrative services on behalf of client companies.
1. Support business
・ Troubleshooting support
・ Answer to inquiry
2. Configuration change work based on customer requests
3. Management and maintenance of customer environment
4. Window operations in service operation
・ Regular cus ...