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Use your English / language skills as a bilingual to find work in Japan in 「Customer Support」 and expand your experience and expertise.

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For those with bilingual skills looking for work in Japan in 「Customer Support」, please refer to the below list of jobs, or refine your search further.

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Job type : Customer Support

Language preference :English

Displaying 1161-20listings

直接採用 Uber Japan Co., Ltd.
  • ★ ★ Staff Level
Job Description

About the Role

The Incident Response Team handles safety concerns that come up on the Uber platform. The L3/L4 team works and manages all complex and critical incidents of this nature. With safety as our top priority, the team is now looking for folks who can contribute to this by helping our clients involved in a safety incident.

What You'll Do

- Provide world class customer support through emails and phone calls for companies and their employees
- Work on critical safety incidents reported by riders and driver partners.
- Document all incide ...

Job Description

Looking at candidate based in Japan only

About The Role:
· Direct and manage contract guard force to run daily data center operations.
· Handle site security incidents, escalations or any other security related issues.
· Provide after-hours on-call management support and participate in emergent, large scale event response when needed.
· Participate in re-occurring data center security audits and reviews.
· Executes established compliance processes with AWS policies, standards, guidelines and relevant legal and regulatory requirements.
· Pr ...

Job Description

Working at a major data center which provides a wide variety of services to customers. You will be entrusted with front service handling requests related to system operations from the IT department.

【Summary】
・ Handle a request call and/or email for the datacenter services which is related with Event
Management, Incident Management, Problem Management, Request Fulfillment and Access
Management
・ Support clients visiting the datacenter with the secure operation (i.e. Administration, Physical
security check, Escorting to workplace(s), ...

  • HIGH CLASS
  • ★ ★ ★ ★ Manager Level
Job Description

当社が取り扱うすべての製品の品質やアフターサービスを担うテクニカルサポートチームのマネジメントと共に、自身もオペレーション業務も担当いただくポジションです。認知率90%以上を誇るブランドを、品質面で支えるテクニカルチームをリードしていただける方をお待ちしております。

【主な担当職務】
■ 市場品質分析(返品/修理/入電などのデータ分析など)
■ フランス本社との協働による品質 ...

  • ★ ★ Staff Level
Job Description

製品やサイボウズの価値観に共感したお客様=ファンをつくり、製品を使いつづけることでお客様のビジネスを成功に導くことが同社カスタマーサービスのミッションです。
製品の魅力だけでなく、お客様とのさまざまな接点をつくり、お客様と共に価値協創(Co-Creation)する活動は、サイボウズの製品を使い続けるお客様にとって特別な価値となります。
従来のカスタマーサービスの域から大きく広がって、ク ...

Job Description

After-sales services are becoming even more important for world leading manufacturers and our solutions help companies deliver exceptional after-market services.

We are currently looking for ambitious individuals who would like to join our Japan Customer Success team and take on new challenges as Customer Services Leader and Service manager for the Japanese Customer Service Organization. The job also includes being able to solve technical cases that are reported in to the support organization together with the support team. Knowledge about our produc ...

Job Description

【具体的には】
・購入後の弊社製品(全般)のサポート業務
―自社製品に対する技術的なサポートおよびハードウェアの故障判定
・L1, L2 サポートセンターからのエスカレーションケースの処理
―B to C、B to Bの製品でのお問い合わせの中でも複雑なもの、対応方針が必要なもの、新規の不具合と疑わしきものに対する調査を行う
・本社からのサポート情報を元に日本お客様向けにドキュメント作成、情報公開
...

Job Description

[Business description]

Customer service team support (data entry, customer phone and email support),
General office management work, paperwork, support for foreign visitors, scheduling, meeting setting, etc.

【Job Description】

① Customer service team support
(2) Support for data entry of customer information, orders, quotations, etc. into the in-house system, and responds to phone calls and emails from customers who have viewed our website and corporate customers.
③ Support for chat support with customers
④ Meeting settings to facil ...

Job Description

[Outline of work]
Customer service specialists are responsible for the efficient and smooth execution of sales management processes that interact with customers and distributors. He / she ensures that all customer inquiries are managed in a proper and professional manner. He / she processes orders, follows up, prepares communications, and provides requested documentation and assistance. He / she acts as an important link between the customer and the internal department, meeting customer needs according to company procedures and ensuring solid customer s ...

Job Description

Customer service operations
・ Responding to inquiries and requests from users
・ troubleshooting
・ System test support
・ Translation support ...

直接採用 4G Clinical G.K.
  • ★ ★ Staff Level
Job Description

RESPONSIBILITIES
The Product Support Specialist will provide study support to the delivery team after the study is deployed to production. The Product Support Specialist is responsible for the following: Perform production study support as directed. Collaborate with the Director or CE in providing support to the CE Associates and the Delivery team to help drive the most professional end user experience in the clinical trial industry. Play a pivotal role in the interrelationships between the Delivery team and CE.

Work with Support Associate to prov ...

Job Description

[Experience not required] We are looking for a few researchers for the pre-employment screening.

As a team member of the "Pre-Employment Screening (PES)," we will solve the issues related to the personnel and recruitment of client companies. As a PES professional, you will be in charge of researching to reporting while communicating with sales and overseas teams.

[Attractiveness of this position]
・ You will have the opportunity to communicate with people from various countries and grow as a global person.
・ In addition to employment/ educatio ...

Job Description

◇ Management policy:
Based on our global strength with NTT Ltd., we are engaged in diversified businesses in the IT infrastructure area such as solutions, operation and maintenance, and products. The domestic market is also expanding.
◇ Competitive advantage:
There is 's Global Gold Partnership.
Acquired the top Cettification among Japanese companies (FY2020).
The percentage of bilingual employees is high! (50% or more of employees)
The acquisition rate within engineers is high (changed from about 10 to 15%). We have solid technical capabilitie ...

人材紹介 (Company is not publicly visible)
  • ★ ★ Staff Level
Job Description

This is a job that contributes to business expansion by promptly responding to inquiries from corporate customers who use the services of a rapidly growing foreign-affiliated electronic payment company.
(Example: Inquiries about deposit methods, etc.)
The market in charge includes the United Kingdom, so it is a job where you can utilize your English proficiency.

-Responding to inquiries from corporate customers (telephone, email, chat)
-Scrutiny of problems, handing over to related departments as necessary ・ Follow-up
-Sharing knowledge and case ...

人材紹介 (Company is not publicly visible)
  • ★ ★ Staff Level
Job Description

世界中の国に点在した、顧客に対しての、機材設置やメンテナンス等のサポートを行っていただきます。

- 機械の設置
- 機械のメンテナンス
- 修理対象の部品の特定
- 受発注等 ...

人材紹介 (Company is not publicly visible)
  • HIGH CLASS
  • ★ ★ ★ ★ Manager Level
Job Description

物流センター長として、コストを削減しながら、顧客や従業員にとって配慮と安全が行き届いた高度な運営を実現いただきます。今後も更なる事業拡大に伴い取扱商品数、出荷量の増加が予想されます。

【マネジメント業務】
■ 課題からの作業効率化の最適化
■ スタッフ・アルバイトのKPI設計~管理
■ 人員配置/シフト管理
■ 業務の最適化
■ 短期~中長期での数値管理

【マネジメント以外の業務】
...

Job Description

お客様相談室の担当者は、エスカレーション担当窓口として勤務いただきます。
お客様対応のエキスパートとして、コンプライアンス絡みの案件のディエスカレーション対応から、記録、レポートの提出、および必要に応じてBPOへの建設的なフィードバックを行う責任があります。

主な業務責務:
■ 業務委託センターからのエスカレーション案件の対応
■ 温度感が高い案件や、感情が高ぶっているお客様へ ...

人材紹介 マークラインズ株式会社
  • ★ ★ Staff Level
Job Description

お客様のニーズを引き出し、既存顧客に同社のプラットフォームのより良い使い方のご提案を実施頂きます。同社の情報プラットフォームでどんなことができるのかをうまく顧客に伝え、サービスの定着/拡大を実施頂くことがミッションです。

具体的な業務内容:
■ 新規入会企業への利用説明やその他サービスのご案内(オンライン説明会がメイン)
■ 既存顧客への利用促進/契約アップデートの提案活動
■ ...

人材紹介 株式会社 QVC ジャパン
  • HIGH CLASS
  • ★ ★ ★ ★ Manager Level
Job Description

カスタマーロジスティクス部門のオペレーションチームにおいて、ビジネスを支えるロジスティクスオペレーションを、全てのステークホルダーへ安定的に共有し、会社のトップライン/ボトムラインおよび各種のKPIが達成されるべく、以下の主な業務を行う。

■ カスタマーロジスティクス部門のオペレーションを構成する複数のチームの管理監督。
■ カスタマーロジスティクス部門のオペレーションの効率性 ...

Job Description

同チームでは、プロダクト部門、不正利用対策部門と連携して、トラブル対応やプロダクト・サービスの改善を行っています。
既存メンバーと分担し、以下のいくつかをご担当いただきます。

具体的な業務内容:
■ インシデント発生時に障害発生の原因を切り分け、開発部門とコミュニケーションを展開
■ 関連部門と連携し、既存サービスやビジネスフローの改善点をプロダクト部門へ提案
■ カスタマー ...

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