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Use your English / language skills as a bilingual to find work in Japan in 「Customer Support」 and expand your experience and expertise.

At Daijob.com, we have a wealth of information on jobs in Japan and how you can make the most of your skills in 「Customer Support」.

For those with bilingual skills looking for work in Japan in 「Customer Support」, please refer to the below list of jobs, or refine your search further.

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Current Search Conditions

Job type : Customer Support

Language preference :English

Displaying 1131-20listings

Job Description

We offer:

- A position at a fast-growing company with ambitious - - A-level clients.
- A casual, international environment where you’ll work with people from over 40 different nationalities.
- Flexibility; working remotely means being able to work from anywhere in the world.
- No time wasted commuting between home and work.
- Top-notch tools, training, and colleagues.
What will I do?

As a player support agent, your duties will include but not be limited to:

- Handling customer support (e-mail and live chat – no phone calls) by doing thi ...

Job Description

◇ Management policy:
Based on our global strength with NTT Ltd., we are engaged in diversified businesses in the IT infrastructure area such as solutions, operation and maintenance, and products. The domestic market is also expanding.
◇ Competitive advantage:
There is 's Global Gold Partnership.
Acquired the top Cettification among Japanese companies (FY2020).
The percentage of bilingual employees is high! (50% or more of employees)
The acquisition rate within engineers is high (changed from about 10 to 15%). We have solid technical capabilitie ...

  • HIGH CLASS
  • ★ ★ ★ ★ Manager Level
Job Description

当社が取り扱うすべての製品の品質やアフターサービスを担うテクニカルサポートチームのマネジメントと共に、自身もオペレーション業務も担当いただくポジションです。認知率90%以上を誇るブランドを、品質面で支えるテクニカルチームをリードしていただける方をお待ちしております。

【主な担当職務】
■ 市場品質分析(返品/修理/入電などのデータ分析など)
■ フランス本社との協働による品質 ...

  • ★ ★ Staff Level
Job Description

製品やサイボウズの価値観に共感したお客様=ファンをつくり、製品を使いつづけることでお客様のビジネスを成功に導くことが同社カスタマーサービスのミッションです。
製品の魅力だけでなく、お客様とのさまざまな接点をつくり、お客様と共に価値協創(Co-Creation)する活動は、サイボウズの製品を使い続けるお客様にとって特別な価値となります。
従来のカスタマーサービスの域から大きく広がって、ク ...

Job Description

【具体的には】
・購入後の弊社製品(全般)のサポート業務
―自社製品に対する技術的なサポートおよびハードウェアの故障判定
・L1, L2 サポートセンターからのエスカレーションケースの処理
―B to C、B to Bの製品でのお問い合わせの中でも複雑なもの、対応方針が必要なもの、新規の不具合と疑わしきものに対する調査を行う
・本社からのサポート情報を元に日本お客様向けにドキュメント作成、情報公開
...

Job Description

[Business description]

Customer service team support (data entry, customer phone and email support),
General office management work, paperwork, support for foreign visitors, scheduling, meeting setting, etc.

【Job Description】

① Customer service team support
(2) Support for data entry of customer information, orders, quotations, etc. into the in-house system, and responds to phone calls and emails from customers who have viewed our website and corporate customers.
③ Support for chat support with customers
④ Meeting settings to facil ...

Job Description

[What You ’ll Do]
As a customer support specialist, you ’ll act as “source of truth” for edge cases when agents look for information and clarification. You ’ll monitor slack and raise issues / questions / feedback to Support agents and team leads as appropriate.
You'll manage Knowledge Base (KB) and workflows from a quality, content, and training perspective. You'll assist the quality team in clarifying processes and synthesizing feedback. You'll be responsible to update and maintain agent knowledge base content on most current product featur ...

  • ★ ★ ★ Senior Level
Job Description

[Business description]
You will mainly work in the manual creation and translation (localization) of Customer Support, which responds to inquiries from Consumer (user) / Dasher (delivery staff) / Merchant (restaurant), who are greatly responsible for improving DoorDash service. ...

Job Description

<< Business content >>
Dasher Experience Specialist recruited this time, Dasher who is a delivery person is in a position to support onboarding activation.
In collaboration with overseas members, Dasher will be given orientation, partner education, data management, project management, etc.

<< Attention point >>
You can use English every day because you interact with foreign countries on a daily basis.
Since there are existing members, you will be involved in the operation construction while discussing with your friends.
You can enjoy the real thr ...

直接採用 4G Clinical G.K.
  • ★ ★ Staff Level
Job Description

RESPONSIBILITIES
The Product Support Specialist will provide study support to the delivery team after the study is deployed to production. The Product Support Specialist is responsible for the following: Perform production study support as directed. Collaborate with the Director or CE in providing support to the CE Associates and the Delivery team to help drive the most professional end user experience in the clinical trial industry. Play a pivotal role in the interrelationships between the Delivery team and CE.

Work with Support Associate to prov ...

Job Description

Working at a major data center which provides a wide variety of services to customers. You will be entrusted with front service handling requests related to Data Center operations from the IT department.

【Summary】
・ Handle a request call and/or email for the datacenter services which is related with Event
Management, Incident Management, Problem Management, Request Fulfillment and Access
Management
・ Support clients visiting the datacenter with the secure operation (i.e. Administration, Physical
security check, Escorting to workplace ...

直接採用 Mouser Japan G.K.
  • ★ ★ Staff Level
Job Description

【SCOPE】
Customer Account Representatives are responsible for working closely with Service & Sales teams as well as the corporate Customer Accounts Department in Texas, USA to provide customers with the best possible service and support.

【ACCOUNTABILITIES】
・Gratify and astonish customers with service excellence.

・Performs order releases and new account set-ups, Communicates with appropriate personnel regarding potential and existing problem accounts. Reconciles wire payments and/or resolve payment discrepancies. May perform credit in ...

Job Description

【業務內容】
・透過電話、電子郵件,依照台灣顧客需求提供最適合的使用建議
・肌膚保養諮詢、商品訂購、解決顧客疑問。

【團隊構成】
我們以 6 到 7 人的團隊工作,遇到問題時,我們會與團隊成員協商解決問題。
新員工很多東西要學習,前輩員工會提供協助。 ...

Job Description

[Outline of work]
Customer service specialists are responsible for the efficient and smooth execution of sales management processes that interact with customers and distributors. He / she ensures that all customer inquiries are managed in a proper and professional manner. He / she processes orders, follows up, prepares communications, and provides requested documentation and assistance. He / she acts as an important link between the customer and the internal department, meeting customer needs according to company procedures and ensuring solid customer s ...

人材紹介 (Company is not publicly visible)
  • ★ ★ Staff Level
Job Description

Team Leader will manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members daily.


Description

* Create an inspiring team environment with an open communication culture

* Set clear team goals

* Delegate tasks and set deadlines

* Oversee day-to-day operation

* Monitor team performance and report on metrics

* Motivate team members

* Discover training needs and provide coaching

* Listen to team members' feedback and resolve any issues or conflicts

* Re ...

人材紹介 (Company is not publicly visible)
  • ★ Entry Level
Job Description

-Provide customer support to our exisitng customers [internationally & in Japan]

-Communicate internally to solve the issue in a timely manner


Description

* Ensuring Legal Compliance
* Handle customer complaints and provide appropriate solutions and alternatives within the SLA.
* Follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take extra mile to engage to customers


Profile

* Has BA Degree and minim ...

人材紹介 (Company is not publicly visible)
  • ★ ★ Staff Level
Job Description

After training in Japan, you will be assigned to a local subsidiary in the US.
・ Inquiries from domestic and English-speaking customers
・ Proposal for improvement to client companies
・ Escalation when trouble occurs
・ Kitting, shipping, delivery, and explanation work for POS, TTO, handy terminals, etc.
・ Customer support business after understanding the company's products ...

人材紹介 日本コンセントリクス株式会社
  • ★ ★ Staff Level
Job Description

外資系家電メーカーのカスタマーサポート

・ Manager等の指示に基づく業務
・ 新人研修や再教育研修を計画・実行し、Agentにフィードバックを行う
・ 研修についてクライアントと必要に応じて協議する
・ 研修のカリキュラムや方法を常に最適化する
・Team leader等他のメンバーとの密なコミュニケーション
・ Managerへの各種報告 ...

人材紹介 マークラインズ株式会社
  • ★ ★ Staff Level
Job Description

お客様のニーズを引き出し、既存顧客に同社のプラットフォームのより良い使い方のご提案を実施頂きます。同社の情報プラットフォームでどんなことができるのかをうまく顧客に伝え、サービスの定着/拡大を実施頂くことがミッションです。

■ 新規入会企業への利用説明やその他サービスのご案内
■ 既存顧客への利用促進/契約アップデートの提案活動
■ 新規営業のサポート(対象企業の情報収集等) ...

人材紹介 マークラインズ株式会社
  • ★ ★ Staff Level
Job Description

お客様のニーズを引き出し、既存顧客に同社のプラットフォームのより良い使い方のご提案を実施頂きます。同社の情報プラットフォームでどんなことができるのかをうまく顧客に伝え、サービスの定着/拡大を実施頂くことがミッションです。

具体的な業務内容:
■ 新規入会企業への利用説明やその他サービスのご案内(オンライン説明会がメイン)
■ 既存顧客への利用促進/契約アップデートの提案活動
■ ...

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