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2024.5.24 [Fri.]

Akihabara UDX 2F AKIBA_SQUARE

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Updated 2024-04-18
Activated 2024-04-18

Foreign luxury brand customer support (Japanese-English bilingual)

Employer
Staff Level
No Dress Code
Online Interview
Career Options Available
Company Language is English
English Language Skills
Recent Graduates Welcome
New Graduates Welcome
Foreign Affiliated Company
Major Company
Visa Support Available

Company Name	TDCX Malaysia Sdn Bhd
Job Type	Customer Service - Customer Support Customer Service - Telemarketing/Telesales Logistics/Retail/Consumer/Fashion - Shop Sales/Advisor
Industry	Outsourcing
Location	Asia Malaysia Kuala Lumpur
Job Description	[Job Description] • Provide appropriate support through phone calls and messages as the face of the brand. • Deeply understand customer needs and provide support tailored to each individual customer until the problem is resolved. • Provide professional and accurate solutions to build better relationships with customers. • Accurately listen to user feedback and provide feedback to the company. • If there is a problem, proactively communicate with the team and manager to continue to achieve high customer satisfaction. [Recruitment Background] We are looking for additional staff to expand the project! Joining Date: As soon as possible [Attractive Points] Since you will basically be dealing with Japanese customers, Japanese only is OK! This is a recommended position for those who are not confident in English but would like to take on a challenge overseas! [Career Path] TDCX is very supportive of the growth of each employee, and regardless of length of employment, you can be promoted or involved in management as a manager depending on the results of your hard work.
Company Info	[Corporate culture/office atmosphere] TDCX is a company where employees of various nationalities from all over the world come together, and differences are the norm. You will be stimulated every day as you work. [Measures to prevent passive smoking] There is a smoking area in the building.
Job Requirements	[Desired candidate] - Someone who can use correct Japanese (honorific language) and respond professionally. - Someone who can respond to phone calls and messages professionally in both English and Japanese - (As you will be in charge of the global market, you will be responding to many phone calls in English.) - Customer support experience (preferential treatment given to those with more than one year of experience) - Strong communication skills - Someone who has a passion for luxury brands and an understanding of trends - Someone who has service skills and can work in a team - Someone who can respond flexibly even during peak times [Suitable candidates] 1. Someone who likes fashion 2. Someone who wants to work overseas 3. Someone who wants to work using English 4. Someone who wants to balance work and private life 5. Someone who wants to live in an international environment 6. Someone who wants to live a comfortable life with low prices 7. Someone who likes to communicate with people
English Level	Daily Conversation Level (TOEIC 475-730)
Japanese Level	Native Level
Salary	JPY - Japanese Yen JPY 3000K - JPY 3500K （Monthly Salary Range: JPY - Japanese Yen JPY 250K - JPY 291.667K *Divided into12month ）
Nearest Station	KL Sentral

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