[What You ’ll Do]
As a customer support specialist, you ’ll act as “source of truth” for edge cases when agents look for information and clarification. You ’ll monitor slack and raise issues / questions / feedback to Support agents and team leads as appropriate.
You'll manage Knowledge Base (KB) and workflows from a quality, content, and training perspective. You'll assist the quality team in clarifying processes and synthesizing feedback. You'll be responsible to update and maintain agent knowledge base content on most current product featur ...
<< Business content >>
Dasher Experience Specialist recruited this time, Dasher who is a delivery person is in a position to support onboarding activation.
In collaboration with overseas members, Dasher will be given orientation, partner education, data management, project management, etc.
<< Attention point >>
You can use English every day because you interact with foreign countries on a daily basis.
Since there are existing members, you will be involved in the operation construction while discussing with your friends.
You can enjoy the real thr ...
A Sales Executive position is now available at a multinational beverage manufacturing company. The chosen candidate will be accountable for determining business opportunities to boost brand visibility and sales.
* Handle relationship-building activities
* Lead brand building
* Demonstrate brand expertise as necessary
* Develop knowledge of assigned territory
* Drive stakeholder engagement success to support business growth
* Conduct negotiations
* Bachelor's degree or above
* 3+ years of sales exp ...
A global exporter of chemicals and ingredients is looking for a Senior Account Manager. The ideal candidate will be responsible for implementing strategies for the product portfolio to achieve targets and drive business growth.
* Ensure effective communication with suppliers
* Create sales forecasts
* Strengthen customer relationships
* Handle localisation processes of product data and arrange workshops for clients
* Manage product sales and promotion
* 3+ years of technical sales or business developm ...
A worldwide manufacturer of electronic equipment is searching for a Sr. Customer Success Manager. The chosen candidate will be responsible for establishing strong customer relationships and ensuring business goals are met.
* Manage post-sales activities to create customer value
* Facilitate client onboarding
* Monitor account health to effectively manage risks
* Develop trusted relationships with leads
* Provide mentorship to assigned clients
* Assist in procedure development to enhance organisational effectiveness
An international scientific communication company
• Enhance relationships with clients
• Communicate with clients through in-person meetings, phone calls, and emails
• Obtain new clients and maintain organic growth of existing client accounts
• Making proposals and RFI for clients
• Provide various publications or medical communication plans for clients
• Support in project planning
• Taking part in industry events in the region
• Collaborate with the internal teams and maintai ...
"Job listing for specific skilled personnel" just launched on 2021/4
Corporate sales of "Platform service" (customer success)
You will play an active role as a playing manager.
This service is currently used by 35,000 candidates and about 10 companies.
It is one of the largest recruitment sites in Japan for human resources with specific skills. Of the number of customers
As the number increases, we are strengthening our customer success team.
Currently, the team consists of eight people, half of whom are foreign nationals.
Weekly meetings will b ...
One of the world’s largest educational services providers
• Liaise with clients and partners to ensure successful execution of services
• Confirm that all requirements are met before implementing projects
• Answer client inquiries and requests
• Engage with clients to ensure that they fully understand the services and the products
• Work closely with the Business Development Manager to track customer satisfaction and ensure successful renewal of contracts
• Simila ...
A Japanese ad tech company with branches all around Asia
• Oversee the sales, inside sales, and CS divisions in order to achieve business objectives
• Organize and execute business plans and market segmentation
• Create reports and analyses on business performance for the management team
• Outline sales strategies for optimizing and expanding the business
• Experience in account sales and organizational management
• Experience around budgeting and planning
• Good ...