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Activated 2025-04-30
【Student Success Manager】Join our Student Support Team in Tokyo!
| Company Name |
Crimson Education Japan |
|---|---|
| Job Type |
 Education/Training/Language Specialist - Other Consulting - Other |
| Industry | Education/School |
| Location |
Asia
Japan
Tokyo
Taito
|
| Job Description |
Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives? Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an ambitious team of 700 that’s rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathways. To support our students, we are currently on the lookout for a Student Success Manager. This is a full-time position that has work-from-home options. 【Main Responsibilities】 Customer Relationship Management: ・Proactively organize meetings and interactive communications with students, parents, and internal team members as required to check in, update on progress, support students to stay on schedule with milestones, and ensure client satisfaction ・Be the main point of contact for clients, with an emphasis on parent liaison, and provide timely and accurate responses to their inquiries concerning the college admissions process and the delivery of Crimson services ・Engage in conflict resolution and handle complaints as the main point of contact ・In conjunction with the wider team, mentor students on transferable skills such as time and stress management, project management, and leadership skills to assist them in successfully achieving their academic and ECL goals Internal Coordination: ・Coordinating and allocating students and tutors/mentors in conjunction with the Tutor/Mentor Management team ・Facilitate meetings with clients and the strategy team to create strategies for client tutoring and/or consulting ・Closely check up and monitor client and tutor/mentor performance to ensure measurable outcomes ・Share student/family’s feedback with the wider team when applicable and proactively and preemptively align on action needed for issue resolution ・Conduct service team’s internal discussions/ alignment meetings on students’ progress to make sure everyone is on the same page and working as an effective team Operations and ongoing improvement: ・Stay up to date with and contribute to a pool of local/ regional resources and knowledge base ・Identify and highlight opportunities for service improvement ・Stay up-to-date with standardized testing schedules and registrations to advise relevant stakeholders and support students as required ・Assist students in acquiring/ preparing for necessary documentation as required for the application process (application fill-in, recommendation letters, transcripts, testing certificates, high school programs review certifications, etc.) ・Translation of documents and communications in various channels between parents and the wider services team where required |
| Company Info |
New Zealand-based Edutech company Crimson Education was founded in 2013 from the idea that through personalised education, we can transform students into the world leaders of tomorrow. Since then, we have rapidly grown a mission-driven team that are dedicated to building the education system for the 22nd century. Our network includes 2,400 tutors and consultants worldwide who work with over 20,000 students. Our tech platform connects tutors and mentors to high school students aiming to achieve admission and scholarships to top universities in the US, Canada, UK, and beyond. [Measures against passive smoking] No smoking indoors allowed |
| Working Hours |
9:00～18:00 *Flexible work hours *Remote options available (2-3 days a week) |
| Job Requirements |
What we are looking for: ・A passion for education and delivering a great service! ・Fluent level of communication and writing in Japanese and English ・Experience delivering excellent customer service in customer success and/or account management What qualities and skills would help you succeed in this role: ・Resilience: Works well under pressure, demonstrates a positive outlook in times of uncertainty, recognizes when to ask for support, and continues to perform effectively in stressful circumstances. ・Professionalism and Customer Service Attitude: Acts professionally in situations that arouse strong personal or emotional reactions, for example in escalation scenarios, handles customer complaints and criticism constructively by listening and exercising empathy ・Communication and Interpersonal Skills: Brings leadership to client meetings, can make people feel at ease, extensive experience in customer relationship management ・Negotiation Skills and Adaptability: Builds rapport and trust within the organization, de-escalation, and conflict resolution skills, high cultural awareness, and adaptability to efficiently manage the different dynamics of customers and stakeholders from diverse backgrounds ・Teamwork and Collaboration: Highly organized and exhibits effective time management, result-oriented with a can-do attitude, and a growth mindset in the workplace Advantageous: ・Prior relevant knowledge and experience in education/ mentoring/ coaching/ youth development ・Knowledge of college admissions and international education systems Application process: ・Document screening > initial call > work assignment > 1st interview > 2nd interview > Final interview If you're passionate about education and people looking for a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you! |
| English Level | Fluent (TOEIC 865-) |
| Japanese Level | Fluent(JLPT Level 1 or N1) |
| Salary | JPY - Japanese Yen JPY 3500K Over |
| Other Salary Description |
・Rapidly growing start-up, with a flexible working environment where you will be empowered to structure how you work ・Limitless development and exposure - Our internal promotions/role changes made up 33% of all recruitment last year ・$1000 NZD individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)! ・Psychologist on staff ・Insightful fireside chats and workshops to help support our high-performing and ambitious team ・Radical Candor is a feedback approach we live by ・We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely! ・Yearly bonus ・Two staff evaluations a year (opportunities for salary increase based on performance) |
| Holidays |
・Flexible workweek depending on your schedule/clients ・Must be able to work one day of the weekend (Saturday or Sunday - It is possible to have two days off in a row, for example, Friday and Saturday or Sunday and Monday) ・Paid Holidays |
| Job Contract Period |
Full-time permanent position |
| Nearest Station | About a two-minute walk from Asakusabashi station (Asakusa line, Chuo-Sobu line) |
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