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Updated 2024-02-16
Activated 2024-02-14

[Sales Executive/Reservation] Serviced Apartment Business
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HOT
  • Employer
  • Staff Level
  • Less Than 20 Hours of Overtime
  • New Year's Holidays
  • Five Days Workweek
  • Online Interview
  • English Language Skills
  • Startup Company
  • Recent Graduates Welcome
  • Foreign Affiliated Company
  • No Transfer
  • Urgent Hiring
Company Name

MetroResidences Japan

Job Type
MetroResidences Japan
Hospitality Business Specialists - Hotel
Sales/AE - Corporate Sales
Sales/AE - Customer Success/Client Success
Industry Tourism/Hotels, Lodging/Restaurant, Food Services
Location Asia Japan Tokyo Minato

Job Description [Business content]
Serviced Apartment [Sales Executive/Reservation]

Background
This is a job in a major accommodation facility/serviced apartment business in Tokyo!
We are a reputable accommodation provider specializing in flexible housing solutions. We provide high-quality services primarily to English-speaking expatriates and Japanese-speaking corporate clients.

Your role will be to provide friendly advice to our guests on suitable locations and apartments within Tokyo that suit their customized requirements. The majority of your interaction with guests will be through the phone, and on email.
The ideal candidate is a good listener, quick worker and good communicator; someone who is able to empathize with the guest requirements and reply with a thoughtfully summarized reply to the guest.

Job Scope
Respond to reservation inquiries by phone, email, chat on website, etc. (property introduction, room availability confirmation, estimate)
Planning and implementing sales promotion measures to acquire repeat customers and new customers
Be organized as you will need to send contracts and invoices to customers accurately and timely.
Strengthen relationships with key account corporate and individual customers (visits and online meetings)

Requirements
Previous customer service experience not required but preferable.
Previous experience from the same industry is not required.
Excellent communication skills and service ability to increase customer satisfaction.
Preferably bilingual in Japanese and English (business-level) to communicate with foreign customers.
On the job training will be provided during the first 3 months.


Background
This is a job in a major accommodation facility/serviced apartment business in Tokyo!
We are a reputable accommodation provider specializing in flexible housing solutions. We provide high-quality services primarily to English-speaking expatriates and Japanese-speaking corporate clients.

Why Join Us?
★ Location (Central Tokyo): Our office is located in the heart of Tokyo, easily accessible and surrounded by vibrant city life.
★ Diverse team: We are a team that is passionate about providing the best accommodations in a multicultural environment. Join us if you want to work in a global environment.
Company Info [Company culture/office atmosphere]
・Diversity of members
The representative is Singaporean.
Many of our employees are bilingual, and many of them have lived or studied abroad.
Regardless of nationality, gender, or background, we have gathered members who share the values that Metro values.
・Work time balance
Everyone works with the mindset of reducing unnecessary overtime as much as possible!
Although it depends on the team and position, the average monthly overtime hours for junior members is less than 15 hours.

[Measures to prevent passive smoking]
No smoking indoors (smoking room available)
Working Hours 9:30~18:30
Job
Requirements
Those with at least 2 years of experience in some kind of customer service (hotels and real estate preferred)

【in particular】
▼Person who falls under the following
・Business level English proficiency (for communicating with foreign customers)
・Excellent communication skills
・Service ability to pursue customer satisfaction
・Able to operate Excel, Word, and Powerpoint
・Able to multitask

<For these people>
◎I want to work by making use of my English skills
◎I want to work in a global environment
◎Previous customer service experience not required but preferable.
◎Previous experience from the same industry is not required.

On the job training will be provided during the first 3 months.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 3000K - JPY 4000K   
(Monthly Salary Range: JPY - Japanese Yen JPY 250K - JPY 333.333K *Divided into12month )
Other Salary
Description
Fully equipped with social insurance
Full transportation allowance
Salary increase once a year
Performance bonus/once a year

Trial period: 3 months (same conditions as above for treatment and benefits)
Holidays Complete 2-day week (Saturdays, Sundays, and public holidays)
paid holiday
Congratulatory and condolence leave
Childcare leave
Injury and sick leave: 5 days per year
Job Contract
Period
Full-time employment (trial period: contract employee)
Nearest Station 9-2-13 Akasaka, Minato-ku, Tokyo

【transportation】
7 minutes walk from Chiyoda Line “Nogizaka Station” and “Akasaka Station”
10 minutes walk from Roppongi Station on each line
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