Customer Success/Client Success
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Use your English / language skills as a bilingual to find work in Japan in 「Customer Success/Client Success」 and expand your experience and expertise.
At Daijob.com, we have a wealth of information on jobs in Japan and how you can make the most of your skills in 「Customer Success/Client Success」.
For those with bilingual skills looking for work in Japan in 「Customer Success/Client Success」, please refer to the below list of jobs, or refine your search further.
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Background
This is a job in a major accommodation facility/serviced apartment business in Tokyo!
We are a reputable accommodation provider specializing in flexible housing solutions. We provide high-quality services primarily to English-speaking expatriates and Japanese-speaking corporate clients.
Your role will be to provide friendly advice to our guests on suitable locations and apartments within Tokyo that suit their customized requirements. The majori ...
You will aim to acquire tenants by utilizing CRM and our own reservation system.
Please respond politely and clearly to inquiries from corporations, emails and chats,
and your mission will be to improve the occupancy rate of our managed properties and maximize customer satisfaction, and you will be in charge of managing the team.
◆Team Management
◆Responding to reservations and inquiries (English skills required)
◆Creatin ...
Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?
Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an ambitious team of 700 that’s rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream ...
<Support in Japanese at an overseas base! Why not use your experience to work with us?>
■User support
Mainly inquiries from stores and owners who are introducing or considering introducing payment terminals. Users are a variety of people, including interior shops, restaurants, apparel shops, and beauty salons. We will respond to various inquiries such as "service overview", "fee format", "screen operation method", "deposit/withdrawal confirmation and refund", and "EC site explanation" when introducing. We also receive inquiries from consumers.
...
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☆150,000 yen joining bonus (for those joining in July and August) Details at interview!
☆Utilize your English skills and call center customer service experience!
☆Generous support for re-employment after a break
☆Very friendly company culture♪ It's an environment where everyone can support each other
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You will work as a customer service specialist at our client (Booking.com, a super-major foreign travel booking site) to handle various inquiries from customer ...
~Responding to email inquiries regarding games and duties incidental to customer service~
[Specific job details]
・Primary and secondary responses using tools to inquiries from customers
(Example: Use Mail Dealer *Actually, the tool differs depending on the game title.)
・Investigating behavior logs and modifying data using management tools
・Operation confirmation using actual game equipment
・Creating templates, FAQs, game announcements, and reports
・Coordination and collaboration with other departments within the company (trouble handli ...
- Proposing and implementing various measures to achieve goals
- Managing team building using remote workers
The sales staff will design the initial broad strategy, and the customer success team will mainly work closely with the client as the execution team,
assessing the situation and proposing improvements, while providing support to continu ...
★Job Description
- Provide and respond quickly and accurately to warranty support and requests for a wide range of products, including laptops, headphones, mice, and gaming chairs.
- Through dialogue with customers, listen carefully to questions and requests about products, warranties, and services, and respond appropriately.
- Collect customer information and evaluate and analyze symptoms to quickly identify the cause of problems.
- Expertly diagnose and resolve technical issues related to hardware and software.
- Propose optimal alternatives to ...
【SUMMARY】
Customer Service Managers are responsible for managing, developing and evaluating daily customer service operations and staff in order to ensure service excellence and maximize new business opportunities
【DUTIES】
• Establishes and maintains effective relationships with customers and suppliers. Resolves customer issues, identifies customer service trends, determines necessary improvements, and helps to implement change. Investigates and solves customers’ problems, which may be complex or longstanding concerns.
• Underst ...