We are currently looking for a Technical Support Engineer to join a project at one of the world's most famous IT companies!
Put your troubleshooting skills to use and join us in the Tokyo office as a Desktop and AV Support Engineer.
☆Experience with AV welcomed but not necessary！
【Role and responsibilities】
• Provide Customer with an overview of installation activity, site-specific information and access to appropriate contacts.
• Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues acco ...
Working at a major data center which provides a wide variety of services to customers. You will be entrusted with front service handling requests related to system operations from the IT department.
・Delivering primary customer services using both telephone and email
・Understand the business outline for escalation destination based on inquiries and applications.
・Appropriate customer status confirmation and escalation
・Log entries for various tickets
・Organize, manage and control all cases
・Priority assignment and unde ...
・ Leading company growth Marketing and Customer Engagement (CRM, Clienteling, Campaign management, VIP/Loyalty Program, SNS, CDI and Data cleansing..etc) initiatives (New Systems, Enhancements, Business projects) from IT and deployment them across Asia countries
・Be the front line of IT department for business users in terms of regional Customer Engagement related activities such as project, change request, issue resolution
・Find out the best solution for Customer Engagement systems by considering future road map
【Role and Responsibilities】
The presales representative visits the existing and potential customers and works together with the sales team to drive the sales process. This is a very challenging role connected with the marketing planning and activities for Japan reinforcing our products/services.
■ Details of the position
To provide customers with appropriate solutions in collaboration with other members in response to customer requests.
① Customer service
・ Provide information to existing and potential customers, promote projects
This is a position to work for a major Japanese global company (finance).
In addition to support for video conferencing, audio equipment, and presentations, we also provide event support such as IR, and may also perform detailed network work with other infrastructure teams.
You'll be part of the IT crowd and work as a Help Desk Conference Support Engineer so you'll be supporting, monitoring and maintaining the computer and conference systems as well as their connectivity within our organization.You'll be at the busy front -line, de ...
Page2020 introduces the first complete solution that combines industry-leading technologies provided by our group companies. Many companies are currently considering recruitment, and some have reached agreements. In this complete solution, we mainly provide development support, advice and technical support around RIP. You will also work with engineers at our UK headquarters at trade shows and seminars to explain and demonstrate the complete solution technology, as well as to investigate and repair customer issues. Therefore, it is mainly a bridge between ...
Work at the world's top foreign consulting company.
The duties of helpdesk include but are not limited to the followings:
・ For inquiries about problems with Windows PCs, Macs, and mobile phones (Android, iOS) loaned by the company, transfer them to the necessary parties.
・ Release and exchange IT equipment at service counters.
・ Support the continuous provision of services by maintaining and supporting IT equipment installed at locations.
・ As a location pilot for IT services provided by the company, we will promptly carry out preparator ...
・Responsible for delivering BAU, the day-to-day tasks and ensure customer’s downtime is minimum.
・Fulfilling IT support service needs, achieving goals and expected deliverables in accordance to the customer policies, procedures, and processes.
・Providing technical support to desktop/laptop PCs, printers, monitors, server/network equipment, and other customer IT infrastructure with incident management excellence.
・Participating global/regional projects requested when required.
・Identifying opport ...
Duties will include, but not limited to:
Responsible for delivering BAU, the day-to-day tasks and ensure customer’s downtime is minimum.
Fulfilling IT support service needs, achieving goals and expected deliverables in accordance to the customer policies, procedures, and processes.
Providing technical support to desktop/laptop PCs, printers, monitors, server/network equipment, and other customer IT infrastructure with incident management excellence.
Participating global/regional projects requested when required.
Identifying opp ...
As a part of the operation team of the major Japanese IT system integration firm, you will participate IT infrastructure projects for global clients.
- As an engineer, participate IT infrastructure related projects for global customers per requests (i.e. PC migration projects, office IT setup, end user support for PC and peripherals, data center operations, etc.)
- Communicate with global technical teams, clients, and partners from the initial stage of the project to end; check/analyze tickets/requests/incidents, plan activities ...
・ Support for PCs, MFPs, LANs, Internet connections, and other peripheral devices
・ Hardware support and troubleshooting for iPhone and iPad terminal devices
・ Support for internal applications running on iPads and laptops
・ Support for web conferences and video conference systems
・ Provide technical training
・ Respond flexibly to other IT-related inquiries
(Example: Web conference response to an outside board meeting attended by a company) ...
Service Delivery Management of projects
• Manage project progress (data center, user support, infrastructure support, asset management, IMACD, etc.) both from business and technical point of view, report to appropriate teams/clients
• Monitor SLAs. Correspond to emergency incidents/tasks
• Support activities of on-site engineers
• Support project transition processes
• Raise with clients, internal teams (global/local teams, sales, engineers, etc.), and partners. Provide language support (English/Japanese) support when required
BiOS is looking for a motivated junior cloud / network Engineer to join the support team and be trained on AWS environment.
This exciting opportunity is based in our Tokyo Office and you will be a part of international support team.
• Assist with various implementation projects as they relate to Microsoft and Linux technologies
• Participating in the design, implementation and deployment of cloud software solutions
• Testing and assessing chosen software engineering products and making ...