IT Help Desk ・ Jobs in Japan search results

[Business content]
(1) Access control using metal detectors
As an image, it is a job similar to baggage inspection at the airport security checkpoint. Those entering and exiting the server room of the data center will have their belongings inspected using a metal detector.

②Emergency reporting and initial response (English available)
As this is a foreign-affiliated data center, we have contracts with overseas customers. When an incident occurs, please report to the customer in English in English.
In addition, since the operation manual is writte ...

①Access control
As an image, it is a job similar to baggage inspection at the airport security checkpoint. Those entering and exiting the server room of the data center will have their belongings inspected using a metal detector. There are several areas where items are inspected, and the area in charge is changed every 30 minutes. Since there is a polite manual, even inexperienced people can start with confidence ♪

② English support
As this is a foreign-affiliated data center, we have contracts with overseas customers. When an incident occurs, ...

大手通信企業内でのITサポート業務（日本語・英語）

企業からの下記のような問合せに、対応していただきます。
※メール対応がメインですが、一部電話対応もあります。

・一般的なPC操作、トラブル対応
・業務で使用するアプリケーションに関しての質問
・IDやパスワードなどアカウント関連
・サーバー状況の監視、報告

＜ドレスコード＞
男性：スーツ（ジャケット・ネクタイ不要）、女性：ビジネ ...

■Products handled
General ASUS products
For details, please visit our website (https://www.asus.com/jp/).

■Job content
-Provide written and verbal technical support and solutions to other departments within the company and affiliated call centers located overseas.
-Provide mainly written technical advice and solutions to external clients.
-Respond, track, provide feedback and report on technical support cases for the products you are responsible for.
-Implement after-sales service solutions for new product launches (repair training, applicat ...

【Responsibilities】
● Provide regular scheduled and ad hoc support to systemsGo clients
● Follow instructions given by the Team Lead to complete regular onsite support tasks
● Troubleshoot internal IT infrastructure and network-related problems
● Alert systemsGo management of potential critical situations. Monitor critical client problems until they are resolved
● Follow instructions given by the Team Lead or Project Manager to assist on projects for engineering tasks
● Set up, install, configure and test computer and network systems ...

Great opportunity for a Japanese and English speaking Technical Support Engineer with a passion for providing outstanding customer service and who has the desire to learn and develop technical skills.

As a Field Service Engineer, you will work as part of a team supporting financial industry customers in and around the Tokyo area.

This role is not a regular desk-bound job. It offers an interesting balance of work internally within the office and the opportunity to move around between customer sites. You will be regularly required to visit custome ...

Position Overview:

This position reports to the Head of End User Services and will provide direct managerial supervision for the following work groups:

-Contact Center (CC): Manage the outsourced off-shore Service Desk Support Services which provides an initial point of contact for IT technical support, trouble ticket and service request resolution and referral services to other technologies team to facilitate incident resolution.
-Desk Side Support (DSS): Manage the outsourced on-site desk side support team who provide EUS support in both local l ...

Attractive points
★Hybrid work
★English skills can be utilized (interaction with overseas branches)
★Large-scale global projects

[Job description]
⚫︎Support the design/construction/deployment of support and help desk operations for file sharing systems to be built in data centers in Southeast Asia.
1. Support for grasping the current situation/definition of requirements
- Creating and updating current situation survey materials
- Coordinating and implementing interview surveys with stakeholders
2. Design support
- Creating operation ...

Now computacenter is hiring an IT support engineer who will support our pharmaceutical client in Saitama(埼玉).

Tasks:

Incident management, level 1 and 2, for hardware, OS and software, according to procedures, or best effort.
Service Request management.
Asset management.
Follow-up on incidents and requests.
Hardware configuration of workstation or system (bar code reader, label printer, network equipment, etc.).
Installation and configuration of OS and software.
Delivery, installation and integration of the equipment and the network on-sit ...

We are currently looking for a contract employee to work at an IT help desk position at a foreign-affiliated customer's site.　

Business content

Responding to inquiries from users
Troubleshooting around the desktop (PC, phone, printer, etc.)
IT support for meetings
Testing of newly introduced systems and software
Cooperation with global IT
Create ticket
Power outage support
Regular visits to factories in Kanagawa Prefecture (1-2 times a month) ...

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大手自動車系企業様のプロジェクトです。スキルに合わせてサーバーメンテナンス業務に従事頂きます。実務を通して高い専門スキルを身に付けることができます。
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【業務内容】
自動車操業グローバル工場のシステム運用保守業務をお任せいたします。
世界各地にある工場のサーバーを24 ...

★ Resident (On-site) Desktop/IT Infra Technical Support for corporate end-user systems (hardware & software)
★ Rapidly expanding environment, international corporate culture, with many opportunities for career growth!
★ Service Delivery Lead opportunity.
★ Location: Ome-shi, Tokyo


Our client is rapidly expanding throughout Asia Pac.

In taking on this challenge as a resident IT Support Engineer, based in the client's West Tokyo office, you will become a critical member of a very exciting phase of the company's g ...

米国に本社を構えるマーケティングコミュニケーションサービスカンパニーでITサポートを募集しております。


Description

WinodwsおよびMacのヘルプデスク対応

ソフトウェア・ツールのインストールと設定

ユーザーアカウント管理


Profile

ITSMツールの使用経験

社内ユーザ向け技術サポート業務経験

WindowsおよびMac両方のOSに対応可能なこと


Job Offer

完全週休二日制

休日・夜勤シフトなし

リモ ...

You will be responsible for serving general IT support services for mostly multinational clients and contributing to their business performance.


Description

* Provide comprehensive IT support services in a serviced office environment, primarily catering to multinational clients.
* Coordinate with regional IT teams to manage Application and Infrastructure projects.
* Handle IT support and training requirements for internal staff, while also facilitating the deployment of IT services for clients to enhance service revenue.
* Manage vendor rel ...

ITヘルプデスクとして、顧客のPCやデジタル環境のモニタリング、オンサイトハードウェアの保守業務等を担当して頂きます。


Description

* ハードウェア機器のセットアップ、設定、メンテナンス
* システム、PC、ルーターの状態の監視
* ITインシデントの管理
* その他付随するITサポート業務


Profile

* ビジネスレベルの日本語力
* 英語による文書および口頭によるコミュニケーション能力
* IT業界での1 ...

This position is for IT Manager role – GOIS in Japan. Overall management of technical service centres, office automation related development, production scheduling, help desks,
communication networks (voice and data) and computer systems operations and administration.
Plans and oversees the research, evaluation and integration of new technology, capacity
planning, training and technical support. Safeguards and ensure IT security - hardware and
network components.
Overall accountable for GOIS IT Budget and the planning of IT Budget for other BUs.
...

You will be in charge of customer support for bilingual projects.
We are looking for a wide range of people, from experienced IT people who want to work in IT using English to people with bilingual IT work experience.

■Job summary:
Projects will be determined based on your experience and time of joining the company. You will be involved in operational projects using Japanese and English.
Most of the projects are user support-related operational projects, and many of them involve hands-on support of actual devices.

■Project examples:
・Bili ...

This position mainly handle the setup, configuration, maintenance, coordination, processes, monitoring, and support of digital advertising equipment, with a focus on incident follow-ups. The role involves extensive error monitoring, troubleshooting, and some on-site maintenance, working closely with subcontractors and regional operation staff.


Description

* Support Deployment and installation of digital systems
* Digital project updates, documentation and reporting
* Technical support regarding incidents
* On-site maintenance
* Troublesho ...

The role focuses on delivering comprehensive solutions, optimizing Point of Sale (POS) systems, and emphasizing retail systems within a dynamic retail environment. It also involves providing remote and onsite first-level application support for a diverse array of applications and interfaces used in retail solutions.


Description

This role involves implementing, maintaining, and enhancing retail systems to ensure optimal performance and alignment with business goals. It entails collaborating with various stakeholders to drive efficient retail opera ...

The role focuses on delivering comprehensive solutions, optimizing Point of Sale (POS) systems, and emphasizing retail systems within a dynamic retail environment. It also involves providing remote and onsite first-level application support for a diverse array of applications and interfaces used in retail solutions.


Description

This role involves implementing, maintaining, and enhancing retail systems to ensure optimal performance and alignment with business goals. It entails collaborating with various stakeholders to drive efficient retail opera ...