Customer Service ・ Jobs in Japan search results

1. 新入社員向けのオンボーディングトレーニングセッションを実施し、サービス基準、製品知識、その他各自の役割に不可欠な側面に焦点を当てます。
2. チームメンバーが新しいゲームの内容やプロセスを理解し、効果的に受け入れられるよう、トレーニングセッションを進行します。
3. 品質チェックチームと連携し、トレーニングの効果を評価し、フィードバックを提供し、改善点を特定します。
4. トレーニ ...

1. Lead and oversee the content moderation team, ensuring alignment with operational goals and requirements.
2. Supervise team performance, ensuring the achievement of performance targets and key performance indicators (KPIs).
3. Assist team members in resolving complex content moderation issues, providing guidance and support to ensure timely resolution.
4. Generate reports on the performance and trends of the content moderation team, conducting analysis, and offering improvement suggestions.
5. Participate in the enhancement of content moderation p ...

As the Repair Service Center Staff, you will be handling the operations of the BPO call center (B2C) that is in charge of taking customers inquiries related to the warranty of the purchased products.


Description

As the Repair Service Center Staff, you will be handling the operations of the BPO call center (B2C) that is in charge of taking customers inquiries related to the warranty of the purchased products. The main responsibilities involve:

- Communicating with the BPO manager about ways to improve the center operations including handling o ...

As the Repair Service Center Staff, you will be handling the operations of the BPO call center (B2C) that is in charge of taking customers inquiries related to the warranty of the purchased products.


Description

As the Repair Service Center Staff, you will be handling the operations of the BPO call center (B2C) that is in charge of taking customers inquiries related to the warranty of the purchased products. The main responsibilities involve:

- Communicating with the BPO manager about ways to improve the center operations including handling o ...

The Catering & Event Manager is a pivotal role within our esteemed global technology company, responsible for crafting and executing strategies, managing finances, and fostering a culture of excellence in our in-house Catering Operation. This role demands a keen focus on exceptional service delivery, business strategy formulation, sales forecasting, budgeting, and overall operational oversight.


Description

Responsibilities:

* Develop and implement strategies to enhance service quality and customer experience.
* Formulate business strategies ...

-General quality check of reservations (confirmation of reservation details, necessary arrangements, coordination with other departments, etc.)
-Responding to inquiries regarding accommodation reservations from within and outside Japan (e-mail, telephone, fax, etc.)
-Corporate contract reservation inquiries (rate/vacancy confirmation, reservation creation and e-mail correspondence)
•Create, change and update reservations (travel agencies, various third parties, individual reservations) ...

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This is a customer success position that supports the expansion of the Japanese market for companies that provide payment services used around the world and unicorn companies (foreign-affiliated companies).

We are looking for members who will expand the team together and challenge the world!

A minimum of one week from the interview to the job offer! !!

[Responsible work]
As a partner of a company that provides online payment services used all over the world, we will respond to inquiries by email, chat, and telephone from the user (corporate ...

Due to the increase in inbound and domestic travel customers, we are recruiting for this position.

You will be responsible for handling individual reservations, responding to various inquiries by phone and email from travel agencies and third parties, and making reservations. ...

Due to the increase in inbound and domestic travel customers, we are recruiting for this position.

You will be responsible for handling individual reservations, responding to various inquiries by phone and email from travel agencies and third parties, and making reservations. ...

.
This is a customer success position that supports the expansion of the Japanese market for companies that provide payment services used around the world and unicorn companies (foreign-affiliated companies).

We are looking for members who will expand the team together and challenge the world!

A minimum of one week from the interview to the job offer! !!

[Responsible work]
As a partner of a company that provides online payment services used all over the world, we will respond to inquiries by email, chat, and telephone from the user (corporate ...

.
This is a customer success position that supports the expansion of the Japanese market for companies that provide payment services used around the world and unicorn companies (foreign-affiliated companies).

We are looking for members who will expand the team together and challenge the world!

A minimum of one week from the interview to the job offer! !!

[Responsible work]
As a partner of a company that provides online payment services used all over the world, we will respond to inquiries by email, chat, and telephone from the user (corporate ...

We're seeking a bilingual Customer Service Specialist to support the implementation and utilization of our Container Shipping Platform, guiding clients through the pilot phase to full deployment.


Description

* Implementing company's solution during the pilot phase on a functional level, including setting up the solution and guiding customers through the process.
* Conducting comprehensive training sessions for new users to ensure efficient utilization of our platform.
* Project management responsibilities, including hosting weekly and monthly ...

The Customer Service Coordinator is responsible for overseeing all aspects of repair-related maintenance and for being the primary point of contact for all customer inquiries via phone, email, and after-sales support.


Description

The Customer Service Coordinator is responsible for overseeing all aspects of repair-related maintenance and for being the primary point of contact for all customer inquiries via phone, email, and after-sales support.

* Assisting customers through phone and emails regarding product requests, concerns, store hours, br ...

The Customer Support Manager will be responsible for leading contact center members, reporting on KPIs, managing complaint handling, and organizing and planning business improvement measures.


Description

The Customer Support Manager will be responsible for leading contact center members, reporting on KPIs, managing complaint handling, and organizing and planning business improvement measures.

Among the main responsibilities:

* KPI analysis and implementation of measures to improve support quality
* Communicate directly with internal depa ...

As a Sales Support Expert, you will handle the process from the inquiry stage to the after-sales service.


Description

As a Sales Support Expert, you will handle the process from the inquiry stage to the after-sales service. Among the main responsibilities:

* Sales support for the products sold to global customers - Commercial & Technical support including proposals, technical meetings, price approval, etc.
* Technical specifications and proposal discussion support of the products
* Projects Management: New Product management, Products Cos ...

・Response to customer inquiries (email, website, chat, phone, etc.)
- Collaborate with various teams to answer customer questions and resolve customer issues.
・Other incidental work (translation, etc.) ...

・Response to customer inquiries (email, website, chat, phone, etc.)
- Collaborate with various teams to answer customer questions and resolve customer issues.
・Other incidental work (translation, etc.) ...

Overview: Respond to inquiries from mail order customers via phone, email, and chat.

Training will be provided upon joining the company.
Inexperienced people can apply!
You will work in Tokyo (Toranomon) or Yokohama (Minatomirai). ※chooseable
Applications are limited to residents of Japan.

The customer is Japanese, and we communicate in English within the company. (You can read and write using a translation tool and the level is OK)
...

☆★Five years have passed since the service was released, and the number of users has exceeded 5 million! ★☆

We are developing the Sukima Byte app business with the mission of "creating an infrastructure that expands life's possibilities through 'work'"!
We are currently looking for someone to be in charge of customer support!

<Specific duties>
・Monitoring and scoring of inquiry response quality
・Monitoring and feedback after scoring
・Feedback using teaching/coaching
・Coordination with operations manager after feedback
・Manag ...

現在少ないフルリモートポジションの新規募集です。日本と米国に支社を持つリーガルテック企業にてカスタマーサクセスとしてチームをリード（経験により異なる）していただきます。


職務内容

* 導入担当者が導入をサポートし、ユーザーがスムーズに使い始められるようにする。
* ユーザーのスキルアップを支援する。

* 定期的なミーティングやニュースレターを通じて、ユーザーに最新情報や機能 ...