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Updated 2024-03-26
Activated 2024-03-26

Vendor Management for Insurance Call Center

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  • Staff Level
This posting is managed by: Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Customer Service - Customer Support
Industry Finance - Other
Location Asia Japan Tokyo

Job Description As the Repair Service Center Staff, you will be handling the operations of the BPO call center (B2C) that is in charge of taking customers inquiries related to the warranty of the purchased products.


Description

As the Repair Service Center Staff, you will be handling the operations of the BPO call center (B2C) that is in charge of taking customers inquiries related to the warranty of the purchased products. The main responsibilities involve:

- Communicating with the BPO manager about ways to improve the center operations including handling of KPIs, providing updated/new FAQs materials, manuals and talk scripts

- Handling some escalated inquiries from the BPO (2 a day at most)

- Establishing the outbound version of the call center to handle the following: Following up with customers about previous purchases; Checking for survey completion; etc.


Profile

The Team in Tokyo is looking for candidates with a passion for improving the operations of a call center, and ideally with the following strengths / experiences:

* Customer Service (calls) experience
* Experience in creating call center FAQs, talk scripts, etc. is a big advantage
* PC skills: WORD, EXCEL, Power Point
* University degree
* Native level of Japanese
* Good level of English would be a plus

With some degree of flexibility about the above, if you think you have the right set of skills for the job, the company would love to hear from you.


Job Offer

* Flexible environment and good work-life-balance
* Leadership-driven job scope and career path


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.
Company Info Our client is a multinational insurance corporation
Job
Requirements		 The Team in Tokyo is looking for candidates with a passion for improving the operations of a call center, and ideally with the following strengths / experiences:

-Customer Service (calls) experience
-Experience in creating call center FAQs, talk scripts, etc. is a big advantage
-PC skills: WORD, EXCEL, Power Point
-University degree
-Native level of Japanese
-Good level of English would be a plus

With some degree of flexibility about the above, if you think you have the right set of skills for the job, the company would love to hear from you.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 6000K - JPY 7500K   
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