Use your English / language skills as a bilingual to find work in Japan in a variety of in demand fields such as IT, Marketing and Hospitality.Expand your horizons and learn new skills and culture whilst gaining invaluable experience.
At Daijob.com, we have a wealth of information for jobs in Japan and how you can make the most of your skills and experience.
For those with bilingual skills looking for work in Japan, please refer to the below list of jobs, or refine your search further.
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This position will report directly to the IT Help Desk Manager in Tokyo and will be responsible for providing user support, related tasks, cybersecurity awareness, and project support at the IT Help Desk
End-user support will be your main responsibility. You will utilize IT ticketing systems to resolve issues, track requests and incidents, analyze trends, and devise solutions to reduce recurrence and improve productivity.
Promote cybersecurity awareness by providing tips and presentations to employees.
Create and update documents such as end-user su ...
This position reports to the Head of End User Services and will provide direct managerial supervision for the following work groups:
-Contact Center (CC): Manage the outsourced off-shore Service Desk Support Services which provides an initial point of contact for IT technical support, trouble ticket and service request resolution and referral services to other technologies team to facilitate incident resolution.
-Desk Side Support (DSS): Manage the outsourced on-site desk side support team who provide EUS support in both local l ...
• Handling technical inquiries remotely - tier 1 and tier 1.5 (escalation)
• Handling technical inquiries onsite - tier 2 and tier 2.5 (escalation)
• Schedule, monitor and deliver support for end-users within agreed SLA levels between BIOS and client(s).
• Demonstrate the ability to identify and escalate requests for approval, when needed.
• Provide VIP support for internal (BIOS) and external (Client) end-users.
• Undergo regular training to improve support skills. ※Training scheduled and provided through official tools.
• Conduct ...
Responsibilities:
• Project and Request Management – process, coordinate and support tickets as per agreed service levels for both scheduled and unscheduled support request.
• Communicate and interface with suppliers, multi-cultural system administrators, clients and other groups representing the designated operation site.
• Install, move, add, and change server and other hardware in data center according to requests.
- Hardware: e.g. troubleshooting of hardware, labeling, root cause analysis, trend analysis, break/fix, smart hands, firmw ...
This position will be responsible for general desktop support for the Tokyo office, as well as remote support for other offices as needed.
・Setup, configuration, installation, and troubleshooting support
・Support including training, mentorship, and expert roles in specific software groups and group representation on large, multi-functional projects.
・Develop and track performance measurements and determine the optimal system configuration
・Identification of problems, creation of project plans/schedules, execution, and measurement of results ...
[Job description]
• Responsible for operations related to planning, development, operation and maintenance of in-house information systems
• IT-related internal controls such as information security and privacy mark
• PC setup
• IT asset management such as terminals, equipment, and licenses
• Internal helpdesk
...
• To provide a single point of contact for users.
• Deals with management of both routine and non-routine incidents
and requests.
• Provision of first line support for incidents.
• Takes ownership for listening to and understanding basic customer
problems
• Asking relevant questions to resolve typically known problems
within required timescales.
• Knows when problems are ‘beyond them’ and escalates so they can
be resolved ...
• To provide a single point of contact for users.
• Deals with management of both routine and non-routine incidents
and requests.
• Provision of first line support for incidents.
• Takes ownership for listening to and understanding basic customer
problems
• Asking relevant questions to resolve typically known problems
within required timescales.
• Knows when problems are ‘beyond them’ and escalates so they can
be resolved
...
As technical sales support, you will contact customers via phone, chat, and email after making an appointment. Your other responsibilities are as per below:
1. To support customers with the integration of their website, their store or their account and provide assistance in solving technical challenges.
2. To Identify content and performance potentials and advise the customer on the technical integration and improvement of processes
3. To guide Step-by-step to implement the Conversions API. Instructions for Direct Integration and Integration as ...
【Roles and Responsibility】
The candidate can be assigned under the different departments of the company
• Entry Level
- On-premise help desk
- Operations Support
- On-site maintenance
[Job summary]
As an engineer in the corporate system department, which is the internal information system department, I aim to simplify the EX (Employee Experience).
The Corporate Systems Department has approximately 20 members (including contract employees and temporary employees) and consists of multiple groups.
[duty details]
・Web site infrastructure design, management and operation
・ Coordination and improvement proposals with department managers who are stakeholders
・Domain, certificate management, operation