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大手通信企業内でのITサポート業務（日本語・英語）

企業からの下記のような問合せに、対応していただきます。
※メール対応がメインですが、一部電話対応もあります。

・一般的なPC操作、トラブル対応
・業務で使用するアプリケーションに関しての質問
・IDやパスワードなどアカウント関連
・サーバー状況の監視、報告

＜ドレスコード＞
男性：スーツ（ジャケット・ネクタイ不要）、女性：ビジネ ...

■Products handled
General ASUS products
For details, please visit our website (https://www.asus.com/jp/).

■Job content
-Provide written and verbal technical support and solutions to other departments within the company and affiliated call centers located overseas.
-Provide mainly written technical advice and solutions to external clients.
-Respond, track, provide feedback and report on technical support cases for the products you are responsible for.
-Implement after-sales service solutions for new product launches (repair training, applicat ...

【Responsibilities】
● Provide regular scheduled and ad hoc support to systemsGo clients
● Follow instructions given by the Team Lead to complete regular onsite support tasks
● Troubleshoot internal IT infrastructure and network-related problems
● Alert systemsGo management of potential critical situations. Monitor critical client problems until they are resolved
● Follow instructions given by the Team Lead or Project Manager to assist on projects for engineering tasks
● Set up, install, configure and test computer and network systems ...

Great opportunity for a Japanese and English speaking Technical Support Engineer with a passion for providing outstanding customer service and who has the desire to learn and develop technical skills.

As a Field Service Engineer, you will work as part of a team supporting financial industry customers in and around the Tokyo area.

This role is not a regular desk-bound job. It offers an interesting balance of work internally within the office and the opportunity to move around between customer sites. You will be regularly required to visit custome ...

①Access control
As an image, it is a job similar to baggage inspection at the airport security checkpoint. Those entering and exiting the server room of the data center will have their belongings inspected using a metal detector. There are several areas where items are inspected, and the area in charge is changed every 30 minutes. Since there is a polite manual, even inexperienced people can start with confidence ♪

② English support
As this is a foreign-affiliated data center, we have contracts with overseas customers. When an incident occurs, ...

[Business content]
(1) Access control using metal detectors
As an image, it is a job similar to baggage inspection at the airport security checkpoint. Those entering and exiting the server room of the data center will have their belongings inspected using a metal detector.

②Emergency reporting and initial response (English available)
As this is a foreign-affiliated data center, we have contracts with overseas customers. When an incident occurs, please report to the customer in English in English.
In addition, since the operation manual is writte ...

We are hiring a desktop support engineer initially working at a finance company as onsite engineer.

・​Work within a team to provide front line support both by phone and face-to-face to Back Office staff.
・Primarily to provide second line support for all PC issues, within a standardized operating environment Identification of issues and escalation to appropriate second or third line IT teams both locally and globally.
・Identifying the issue and initial troubleshooting Involvement in related projects (eg, application implementation and roll-ou ...

Attractive points
★Hybrid work
★English skills can be utilized (interaction with overseas branches)
★Large-scale global projects

[Job description]
⚫︎Support the design/construction/deployment of support and help desk operations for file sharing systems to be built in data centers in Southeast Asia.
1. Support for grasping the current situation/definition of requirements
- Creating and updating current situation survey materials
- Coordinating and implementing interview surveys with stakeholders
2. Design support
- Creating operation ...

We are hiring an IT support engineer who has 2year experience, will be supporting foreign based client onsite.

• Initial clarification of incidents and incident reporting
• Troubleshooting according to standard troubleshooting procedures and escalation to relevant next level support parties. These support parties may
• Under minimal supervision, provide IS level 1 / 2 technical support to the end user community.
• Work along with Global Service Desk for Issue escalation.
• Troubleshoots and resolves hardware, software and user problems a ...

Now computacenter is hiring an IT support engineer who will support our pharmaceutical client in Saitama(埼玉).

Tasks:

Incident management, level 1 and 2, for hardware, OS and software, according to procedures, or best effort.
Service Request management.
Asset management.
Follow-up on incidents and requests.
Hardware configuration of workstation or system (bar code reader, label printer, network equipment, etc.).
Installation and configuration of OS and software.
Delivery, installation and integration of the equipment and the network on-sit ...

We are currently looking for a contract employee to work at an IT help desk position at a foreign-affiliated customer's site.　

Business content

Responding to inquiries from users
Troubleshooting around the desktop (PC, phone, printer, etc.)
IT support for meetings
Testing of newly introduced systems and software
Cooperation with global IT
Create ticket
Power outage support
Regular visits to factories in Kanagawa Prefecture (1-2 times a month) ...

★ Resident (On-site) Desktop/IT Infra Technical Support for corporate end-user systems (hardware & software)
★ Rapidly expanding environment, international corporate culture, with many opportunities for career growth!
★ Service Delivery Lead opportunity.
★ Location: Ome-shi, Tokyo


Our client is rapidly expanding throughout Asia Pac.

In taking on this challenge as a resident IT Support Engineer, based in the client's West Tokyo office, you will become a critical member of a very exciting phase of the company's g ...

Respond to inquiries from players of PC online games such as world championships and eSports championships.

No phone support, non-face-to-face support using email and chat / Work at Yokohama headquarters

Respond to inquiries from domestic players of globally popular PC online games such as RPGs, FPS, cards, and action games derived from the same MOBA title.

Respond to inquiries such as "What are the game specifications?", "Why can't I get a refund?", and "How does matchmaking work?" using email and dedicated tools.

*Basically in Japanese.
If ...

Urgent hiring: Our client is looking for a bilingual(JP/EN) POS Retail support engineer to join their team. You will be in charge of retail store's POS system daily maintenance and operation.


Description

* Daily maintenance and operation of of POS system
* Monitoring system operation status
* System version updates and security measures
* Respond to customer inquiries and support via phone, email, and chat regarding how to operate and set up the POS system
* Investigate causes of problems and present solutions


Profile

* Knowledge ...

We are looking for Associate Production engineer due to business expansion!

Entry Level is (2+ years of experience) are welcome!

Job Summary
As part of a global engineering team, provide white-glove break/fix response, fulfill requests, maintain ticket SLAs, write knowledge base articles, and maintain edit stations, booth systems
and other studio equipment in a mixed Macintosh / Windows-based environment

Responsibilities
・Deliver white-glove service to instructors and editors, both on-site and remote.
・Custom-configure booth Macs, PCs an ...

[Job Description]
- Act as technical contact for business partners to resolve issues.
- Manage escalation until issue resolution.
- Manage the implementation of new features and provide guidance.
- Conduct user training on how to utilize new products.
...

[Job Description]
- Registering, modifying, and deleting accounts in the system
- Supported systems:
- Active Directory
- Azure
- Office 365
- Cyber Mail
- Multifunction printers, in-house systems, etc. ...

[Job Description]

- Processing IT support tickets issued by users (remote support for user PCs, notebooks, software, etc.)

- Investigating and identifying recurring issues and sharing with team members

- PC kitting and replacement support to keep user PC cycles going.

- Initial troubleshooting of basic internal infrastructure (communication confirmation, impact range, etc.)

- Asset management PCs and iPhones, printers (multifunction devices, A4 laser printers, label printers), RF scanners, etc.

- Maintain SLA targets and continuously im ...

メンバーやコミュニティのネットワーク問題を現地で一次対応し、インフラや無線環境を確認、サポートするポジション。


Description

* ネットワーク問題の解決：現地でメンバーやコミュニティと連携し、ネットワーク問題の一次切り分けを行う。
* インフラ確認：現地でインフラの状況を確認し、問題が発生した場合に一次切り分けを行う。
* 無線環境確認：無線環境の状況を確認し、メンバーに適切な使 ...

店舗で使用されるPOSシステムのサポートを顧客向けに対応して頂きます。


Description

* POSシステムの導入、設定、運用、保守
* システムの動作状況を監視
* システムのバージョンアップやセキュリティ対策
* POSシステムの操作方法や設定方法について、電話、メール、チャットなどを通じて、顧客からの問い合わせやサポートに対応
* トラブル発生時の原因調査し、解決策を提示


Profile

* コミュニケー ...