IT Help Desk ・ Jobs in Japan search results

Responsibilities:
1.Provides second-line investigation and diagnosis.
2.Resolves and closes incidents/service requests as per help desk procedures & allocated timelines.
3.Escalates unresolved incidents/service requests within agreed timescales.
4.Ensures tickets are updated at all times until issues are resolved.
5.Liaises with clients, other IT support groups and 3rd party providers when necessary.
6.Performs staging of PCs.
7.Performs IMAC(Install, Move, Add and Change).
8.Conducts hardware and software maintenance and support.
9.Troubleshoot ...

As a Service Technician at AVTEL, you will play a key role in the installation, repair, and maintenance of integrated security systems, including Access Control and CCTV. You will be responsible for performing site installations, diagnosing and resolving technical issues, and conducting Planned Preventative Maintenance (PPM). In addition, you will assist with small projects and collaborate closely with our engineering team to ensure the highest level of service for our clients.

【Key Responsibilities】

■Deliver on Installation & Maintenance
...

【２職種募集中】
1,　大手動画投稿ストリーミングサイトのクリエイターのサポート

・このポジションでは、担当するコンテンツクリエイターのポートフォリオに対して、信頼されるビジネスパートナーとしての役割を担っていただきます。
・クリエイターがプラットフォームを最大限に活用し、チャンネルの成長と最適化を高められるよう、長期的な視点での支援を行っていただきます。
（プラットフォー ...

The role of CRM/CRC Application Support Specialist involves providing daily technical and functional support to users in Japan for CRM & CRC systems, participating in enhancements analysis, testing, and implementation, and implementing applications with HQ to enhance customer engagement experience.
The key responsibilities include daily local support (incident support), system release support, coordination between Global and local, application implementation, and creation of a knowledge base.

【Main job responsibilities"】
・Daily Local Support ( ...

【Responsibilities】
● Provide regular scheduled and ad hoc support to systemsGo clients
● Follow instructions given by the Team Lead to complete regular onsite support tasks
● Troubleshoot internal IT infrastructure and network-related problems
● Alert systemsGo management of potential critical situations. Monitor critical client problems until they are resolved
● Follow instructions given by the Team Lead or Project Manager to assist on projects for engineering tasks
● Set up, install, configure and test computer and network systems ...

◆Recruiting department: Sales Planning Department, System Division

◆Job content:
・General help desk support for employees
・Management of PCs and software
★In the future, you will be in charge of infrastructure and network-related matters.

◆Characteristics and attractions:
This team is the core of the company's IT support, and also develops and operates dedicated systems for brokerage operations. You will be a part of the help desk, dealing with problems related to PCs and peripheral devices, managing accounts, installing software, e ...

◇Recruiting IT and communication equipment support staff◇

[Attractive points]
◆Now is the chance while we are growing!

Established in 2018, our Japanese subsidiary currently boasts a turnover of over 250 million yen, and because we are in the founding and growth phase now, you can experience the process of the company growing.

As a founding member of a venture company with one of the top domestic market shares, you will have a fulfilling career.

[Job description]

When you hear about IT and communication equipment, it may seem diffic ...

Ahead Group is seeking a talented Technical Support Engineer focused on Global Application Experience support and Triaging for a global pharmaceutical company.

Key Responsibilities:

Strive to provide best-in-class support excellence across IT Infrastructure Services and Service Owners.
Ensure effective relationships between end users and IT functions through close interaction and understanding of user issues.
Work persistently with IT infrastructure teams to optimize support experiences.
Analyze incident data to anticipate and address opportunit ...

◆ Work overview:

Japanese-English bilingual IT on-site support

・Approximately 40 users, mainly face-to-face IT support on one floor

・Different from a normal IT help desk, there are no separate service lines such as L1 and L2, and in principle one person will provide on-site IT problem-solving support.

Below are examples of content.

・Lifecycle management of user devices (PCs, iPhones, etc.) and office IT equipment

・Management of staff onboarding and offboarding (joining and leaving the company)

・Collaboration with major ve ...

[Job Description]
• User support for office equipment (desktops, laptops, mobile devices, video conferencing, projectors, etc.)
• Response to inquiries and improvement of customer service quality
• Status reports to customers, weekly meetings ...

Join a small, highly skilled team of bilingual IT support engineers in a rapidly expanding international Financial Services / Investment Management firm in Tokyo. This on-site role offers the opportunity to provide premium IT support to traders, financial analysts, portfolio managers, and executives while managing critical IT changes and improvement projects.

You'll handle technical support, systems administration, and IT project execution, with opportunities to research, propose, and implement new solutions. This is an excellent long-term career oppo ...

Give operational support + Voice (VoIP) to a Global Financial Firm (Trading floor)

You will be involved in Trader Voice, Enterprise Voice, and Voice Recording systems as well as Infrastructure operational support.


Description

* You will be responsible for the support of the Voice Infrastructure to support
* Carry out the functions of the Tier 1 Service Desk with adherence to ITIL 2011 based processes and within the timeframes associated with IPC's SLA agreement. Provide local first point of contact for incident management and service reques ...

We are hiring Help Desk Analysts! Entry level welcome!

The Level 1 Help Desk Technician will be responsible for leading incoming calls to resolve and answer technical assistance and questions about common business applications. A consistent mindset of customer care, adherence to quality standards, and reporting are key qualifications for this position. You will also have the ability to adapt quickly to changing priorities and workflows. All Help Desk Technicians must evolve with the business needs of the Help Desk department.

...

Computacenter is seeking a skilled and motivated IT Support Engineer to join our onsite role at our Renewable energy client. The ideal candidate will have at least 4 years of experience in desktop support.

Key Responsibilities:
Work closely with business stakeholders and overseas IT teams to provide IT services
Provide End User Support
Design, deploy, monitor, troubleshoot and improve IT Infrastructure (especially Desktop PC, IP Phones)
IT Asset management
Reporting
Creating documentation (aimed at End-Users & aimed at IT)
PC/Monitor setup for ...

リテールシステムの運用管理と技術サポートを通じ、円滑なIT業務を支える役割。


Description

* リテールシステム（ERP、POS、Salesforce）の技術サポートを提供。
* ERPおよびSalesforceプラットフォームの管理と保守を担当。
* 欧米および国内チームと連携し、機能開発やトラブルシューティングを実施。
* ベンダーとの調整（デバイス管理、請求処理、停電対応など）を担当。
* 技術運用を円滑に進めるための重 ...

Our client, a global leader in e-commerce and digital services, is looking for dedicated technical support professionals to provide not only for technical support but also analytics for client's business.


Description

* Skilled in creating clear and comprehensive training materials and user manuals.
* Experienced as a trainer for IT products and services, empowering users with knowledge.
* Proficient in providing Tier 1 technical support for IT products and services, ensuring smooth user experiences.
* Basic knowledge of web development usin ...

クライアントのポリシーやガイドラインに基づき、さまざまなコンテンツの確認・分類・対応を行うポジションです。

【主な業務内容】
・ガイドラインに違反しているコンテンツのチェックおよび削除
・ポリシーや規定の変更に対応したレビュー対応
・判断が難しいケースの分析・報告

対象となるコンテンツは、プロフィール、音声、動画、テキストなど多岐にわたります。 ...

ショートビデオサービスの利用者からの問い合わせ対応
※チャットのみ

対象：クリエイターとアプリ利用者両方

「アカウントの作成方法について」
「楽曲が使えなくなった」
「動画収益化のための要件は？」
「ブロック方法」
「動画のダウンロード方法」など

英語での対応が入る可能性もあります。

-----------------------------------------------------------
■アジアリクルートがあなたの海外就職をサポート ...

★★All foreign engineers coming from overseas★★
・All job offers from interviews are completed online.
・We also provide visa acquisition support.
・Flight fees to Japan will be paid (upper limit applies).
・100,000 yen for moving expenses will be given to you when you come to Japan.

[Recruitment background]
While the demand for engineers who support IT infrastructure is increasing, the shortage of human resources in the IT industry is a serious issue. Since its founding in 2000, ISFnet has been working on "full-time employee recruitme ...

米国発のグローバルに展開する大手投資ファンドとして【IT Technical Operation Manager】のポジションが募集されています！

以下のことが主に得られます！：


職務内容

【IT Technical Operations Manager】として以下のことを担当していただきます！

* チームマネジメント
* エンドユーザーサポート
* ITインフラとシステムの維持管理
* 技術的なリスクの評価と管理
* 他部門との密接な連携


理想の人材

スキ ...