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Company Name

EIRE Systems K.K.

Job Type
EIRE Systems K.K.
IT (Other) - IT Help Desk
IT (Hardware/Network) - Network Engineer
IT (Other) - In-house System Operator
Industry IT Consulting
Location Asia Japan Tokyo Chiyoda

Job Description Be a part of a small team of bilingual (JP&EN) IT support engineers, providing a combination of day-to-day technical support tasks, systems administration, and projects planning/execution for end-user technologies and systems/applications infrastructure.

Work on-site at a mid-sized, quickly expanding, international Financial Services / Investment Management firm in Tokyo.

Provide a Premium level of IT Service to traders, financial analysts, portfolio managers and executives.

Manage critical IT change and continuous improvement projects!
Opportunities to research, propose and implement new solutions!!
Excellent long-term role with very good prospects for career development.

Responsibilities:

● General day-to-day system administration and technical support tasks
● Comprehensive Desktop Support; covering front-line primary technical support through to full resolution and user satisfaction follow-ups for end-users
● Investigation and testing of new and non-standard systems and applications to ensure security and network integrity prior to installation onto the corporate network; taking ownership of the review and approval procedures.
● Plan and manage small projects from initiation, design through to completion, including documentation and vendor management.
● Troubleshooting hardware and Software issues.
● Support of market trading applications such as Bloomberg, Quick Active manager
● Active Directory and Office 365 administration, issuing accounts and setting up PCs and smartphones.
● Applications installation and configuration (including financial and market trading software).
● Technology set-ups to enable tele-commuting for users, setting up email on mobile devices, support for in-house IP phones, etc.
● Providing user training on Corporate IT policies and technology operation, including all software used by the company.
● Creation and improvement of user manuals and in-house technology documentation.
● Keeping abreast of new technology products/solutions that can better enable the business, as they come to market.
Company Info EIRE Systems is a leading independent provider of professional IT services to the financial, insurance and multinational sectors in Japan and throughout the Asia-Pacific region. EIRE Systems has expertise across a wide spectrum of Information Technologies, with a track record for successfully completing hundreds of assignments since its establishment in 1996.

We provide professional IT services, both project-based and ongoing operational support, in two main areas:

1.IT Services
2.Project Management

EIRE Systems - Tokyo, Asia-Pacific, Beyond...

EIRE Systems provides a wide-range of career choices for internationally-minded technology and support professionals. From the company’s small beginnings, EIRE Systems currently has 130 Tokyo-based employees and is expanding it’s local, regional and global expertise. We have established offices in Hong Kong, Singapore and Shanghai and are reaching further as we grow our presence throughout the Asia-Pacific.

Measures against passive smoking: No smoking indoors allowed.
Working Hours Monday to Friday, 9am to 6pm
Job
Requirements
Requirements:

● 3+ years’ relevant IT support experience, preferably with experience supporting Traders, Trading systems and executives (VIP users) in the
● Professional level communication skills using both Japanese and English
● Hands on experience with Microsoft Windows computers/laptops, remote access, Active Directory, VDI, MS Exchange/Outlook, M365/O365, Teams, InTune and voice/video support
● 'Go-getter' personality with a curious disposition, which translates to being proactive and driven for continuous development
● A team player, strong written and verbal communication skills
English Level Daily Conversation Level (TOEIC 475-730)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary Depends on experience   
Other Salary
Description
● Highly Competitive salary dependent on skills and experience.
● Social Insurance - All EIRE employees participate in EIRE's standard local benefit program including the Japanese social insurance provisions which include Health insurance, Welfare Pension Plan, Employment Insurance and Worker's Compensation Insurance effective from the employee's starting date.
● Commuting/Transportation Allowance
● Relaxation Facilities
● Education Training - Incentive bonuses are paid for continuing to develop technical skills through achieving industry certifications.
Holidays Five-Day Workweek
Paid Holidays
Congratulatory or Condolence Leave
Child-care Leave
Sick Leave
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