We use cookies to deliver our services. By visiting our website, you agree to the use of cookies as described in our  Privacy Policy

Daijob.com is Japan's definitive job site for multilingual professionals.

Job Search

keyvisual
Company Name

Godo Kaisha Amaris Japan/合同会社Amaris Japan

Job Type
Godo Kaisha Amaris Japan/合同会社Amaris Japan
IT (PC, Web, Unix) - Business Application SE
IT (Other) - IT Help Desk
IT (PC, Web, Unix) - ERP, SCM, CRM Architect
Industry IT Consulting
Location Asia Japan Tokyo

Job Description The role of CRM/CRC Application Support Specialist involves providing daily technical and functional support to users in Japan for CRM & CRC systems, participating in enhancements analysis, testing, and implementation, and implementing applications with HQ to enhance customer engagement experience. The key responsibilities include daily local support (incident support), system release support, coordination between Global and local, application implementation, and creation of a knowledge base.

Daily Local Support (Incident Support):

Communicating with business managers/leaders
Prioritizing issues with the business team and proposing workarounds
Analyzing and addressing issues based on priority
Monitoring support SLA and submitting management reports regularly
Raising issues to the HQ IT team and coordinating in some cases
System Release Support:

Confirming release scope, duration, and brand involvement
Communicating with the local business team to arrange release user tests
Setting up user tests, including location, machine environment, and data
Coordinating user tests and managing test progress and issues
Coordination Between Global and Local:

Following up on incident resolution and releases
Supporting the business in communicating with the Global team
Application Implementation:

Supporting HQ project team to implement applications locally
Working with business users to validate applications and execute UAT and training
Closely coordinating with HQ in each phase of the project and managing deliverables
Creation of Knowledge Base:

Summarizing issue types and creating troubleshooting manuals
Creating system introduction and operating manuals
Sharing and explaining system information to related teams for business user support
Company Info Amaris is an independent technology consulting firm providing guidance and solutions to businesses.
It gathers more than 6,000 people across 5 continents and more than 60 countries.

With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade.
Our experts engage across all sectors ranging from financial services and transportation to healthcare and technology.

【Why Us? / Amarisを選ぶ理由】

• Be part of an international, multicultural environment of 6000 talented people over 60 countries and 5 continents
• Join a fast-growing global group with a turnover of €565M and over 1,000 clients across the world
• Explore opportunities to grow quickly with a tailor-made career path
• Take advantage of over 500 training courses in our ACADEMY catalog
• Get the opportunity to support nonprofit organizations thanks to our Foundation initiatives and volunteering platform OneSmallStep
• Depending on your performance and eligibility criteria, you can benefit from international mobility opportunities and progress your career worldwide, and/or experience other departments and sectors
• Unlock your full potential, both professionally and personally.
Working Hours 40-hours a week (Monday - Friday)
Job
Requirements
Who you are: 

- Strong communication skill (business requirement/project coordination experience)
- Strong problem-solving skill.
- Good understanding of basic business applications (retail application is a plus)
- Strong ownership of tasks.
- Business level of Japanese and English language skills
- CRM application support and maintenance experience
- Salesforce certifications, such as Salesforce Admin or Sales Cloud/Service Cloud
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary Depends on experience   
Other Salary
Description
Social Insurance
Education/ Training
Commuting/ Transportation Allowance
Holidays Five-Day Workweek
Paid Holidays
Congratulatory or Condolence Leave
Child-care Leave
Sick Leave
Job Contract
Period
Amaris Permanent Employee
Nearest Station Roppongi Itchome
Back

Please apply from here

Apply Like

This posting is managed by:

Godo Kaisha Amaris Japan/合同会社Amaris Japan

Company Information

Feature Article

Job List

Hot Agent