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Company Name |
Godo Kaisha Amaris Japan/合同会社Amaris Japan |
---|---|
Job Type |
![]() IT (Other) - IT Help Desk IT (PC, Web, Unix) - ERP, SCM, CRM Architect |
Industry | IT Consulting |
Location |
Asia
Japan
Tokyo
|
Job Description |
The role of CRM/CRC Application Support Specialist involves providing daily technical and functional support to users in Japan for CRM & CRC systems, participating in enhancements analysis, testing, and implementation, and implementing applications with HQ to enhance customer engagement experience. The key responsibilities include daily local support (incident support), system release support, coordination between Global and local, application implementation, and creation of a knowledge base. Daily Local Support (Incident Support): Communicating with business managers/leaders Prioritizing issues with the business team and proposing workarounds Analyzing and addressing issues based on priority Monitoring support SLA and submitting management reports regularly Raising issues to the HQ IT team and coordinating in some cases System Release Support: Confirming release scope, duration, and brand involvement Communicating with the local business team to arrange release user tests Setting up user tests, including location, machine environment, and data Coordinating user tests and managing test progress and issues Coordination Between Global and Local: Following up on incident resolution and releases Supporting the business in communicating with the Global team Application Implementation: Supporting HQ project team to implement applications locally Working with business users to validate applications and execute UAT and training Closely coordinating with HQ in each phase of the project and managing deliverables Creation of Knowledge Base: Summarizing issue types and creating troubleshooting manuals Creating system introduction and operating manuals Sharing and explaining system information to related teams for business user support |
Company Info |
Amaris is an independent technology consulting firm providing guidance and solutions to businesses. It gathers more than 6,000 people across 5 continents and more than 60 countries. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade. Our experts engage across all sectors ranging from financial services and transportation to healthcare and technology. 【Why Us? / Amarisを選ぶ理由】 • Be part of an international, multicultural environment of 6000 talented people over 60 countries and 5 continents • Join a fast-growing global group with a turnover of €565M and over 1,000 clients across the world • Explore opportunities to grow quickly with a tailor-made career path • Take advantage of over 500 training courses in our ACADEMY catalog • Get the opportunity to support nonprofit organizations thanks to our Foundation initiatives and volunteering platform OneSmallStep • Depending on your performance and eligibility criteria, you can benefit from international mobility opportunities and progress your career worldwide, and/or experience other departments and sectors • Unlock your full potential, both professionally and personally. |
Working Hours |
40-hours a week (Monday - Friday) |
Job Requirements |
Who you are: - Strong communication skill (business requirement/project coordination experience) - Strong problem-solving skill. - Good understanding of basic business applications (retail application is a plus) - Strong ownership of tasks. - Business level of Japanese and English language skills - CRM application support and maintenance experience - Salesforce certifications, such as Salesforce Admin or Sales Cloud/Service Cloud |
English Level | Business Conversation Level (TOEIC 735-860) |
Japanese Level | Business Level(JLPT Level 2 or N2) |
Salary | Depends on experience |
Other Salary Description |
Social Insurance Education/ Training Commuting/ Transportation Allowance |
Holidays |
Five-Day Workweek Paid Holidays Congratulatory or Condolence Leave Child-care Leave Sick Leave |
Job Contract Period |
Amaris Permanent Employee |
Nearest Station | Roppongi Itchome |
This posting is managed by:
Godo Kaisha Amaris Japan/合同会社Amaris Japan