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Updated 2025-03-14
Activated 2025-03-14

Customer Service Manager - Corporate Travel

This posting is managed by: Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Customer Service - Call Centre Manager/SV
Industry Tourism/Hotels, Lodging/Restaurant, Food Services
Location Asia Japan Tokyo

Job Description Oversee contact center operations, ensure KPIs, quality, and service alignment. Collaborate on system integration, train teams, and prioritize client satisfaction.


Description

* Oversee customer contact center operations, ensuring KPIs are met and service quality standards are maintained.
* Manage shift schedules and monitor service levels, taking appropriate action when needed.
* Support system integration and procedure implementation, training teams and monitoring performance.
* Collaborate with management to align with strategic goals and implement system and policy updates.
* Analyze performance trends, identify gaps, and develop actionable solutions.
* Serve as a liaison between operations and business teams, prioritizing client needs and values.


Profile

A successful Service Manager should have:

* Japanese Proficiency, Fluent in English, Chinese proficiency is a plus
* Minimum 2 years people management in customer service, call center or inhouse
* Amenable to work onsite in Tokyo Office


Job Offer

* An estimated salary range of 8M-11M JPY
* Work from home options to support a balanced lifestyle.
* Opportunities for professional growth within the Leisure, Travel & Tourism industry.
* A supportive and collaborative work environment in a Tokyo-based company.
* Company-wide recognition for outstanding performance.


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.
Company Info A global leader in the travel services industry, providing comprehensive solutions such as hotel bookings, airline tickets, and transportation services to customers worldwide.
English Level Fluent (TOEIC 865-)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 8000K - JPY 11000K   
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