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Updated 2025-03-08
Activated 2025-03-08

Ocean Import Customer Service and Operations!

This posting is managed by: Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Customer Service - Customer Support
Industry Transport/Storage/Logistics
Location Asia Japan Tokyo

Job Description We are seeking a dedicated Ocean Import Customer Service and Operations representative to contribute to our Transport & Distribution department. The ideal candidate will possess excellent customer service skills and a deep understanding of logistics within the transport and distribution industry.


Description

* Manage ocean import operations and customer service tasks efficiently.
* Coordinate and communicate with clients and internal teams for seamless operations.
* Ensure documentation for transport and distribution is accurately maintained.
* Comply with customs regulations and other relevant legal and administrative requirements.
* Resolve customer queries and complaints in a professional manner.
* Monitor and report on transport and logistics performance.
* Enhance customer satisfaction through proactive and responsive service.
* Contribute to team efforts to achieve departmental and company objectives.


Profile

A successful Ocean Import Customer Service and Operations representative should have:

* A solid background in logistics, transport, or a related field.
* Proficiency in customer service and operations within the transport & distribution industry.
* Strong communication skills to liaise with customers and team members effectively.
* Experience in handling ocean import operations and logistics ideal
* A customer-centric approach with problem-solving abilities.
* Business level of English and high business Japanese


Job Offer

* Commuting allowance to support your travel to our Tokyo office.
* An engaging work culture focused on growth and excellence.
* A permanent role in a globally recognized organization.


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.
Company Info Our client is a prominent player in the transport and distribution industry, boasting a large organization spread globally. Known for its commitment to excellence, the company offers a collaborative work environment in Tokyo and continually seeks to enhance its operations and customer service experience.
Job
Requirements		 A successful Ocean Import Customer Service and Operations representative should have:

A solid background in logistics, transport, or a related field.
Proficiency in customer service and operations within the transport & distribution industry.
Strong communication skills to liaise with customers and team members effectively.
Experience in handling ocean import operations and logistics.
A customer-centric approach with problem-solving abilities.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 4500K - JPY 5500K   
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