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Updated 2025-03-18
Activated 2025-03-04

NEW Client Support - Financial Services Company

This posting is managed by: Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Customer Service - Customer Support
Industry Finance - Other
Location Asia Japan Tokyo

Job Description The Client Support role focuses on handling incoming client queries via phone, email, and web portal, providing expertise and advice.


Description

The Client Support role focuses on handling incoming client queries via phone, email, and web portal, providing expertise and advice. Among the main tasks:



* Handling incoming client inquiries via calls, portal and emails, and setting client expectations for follow-up timing about resolutions
* Coordinate when necessary with other teams such as Product, Technology, Legal and Compliance, Onboarding
* Analyzing, identifying, and communicating updates about resolutions to clients
* Participate in team meetings and suggest process improvements to increase efficiency and client experience


Profile

* Customer service experience in Japan, ideal but not mandatory from the FS industry
* Great business proficiency (verbal and written) in Japanese and business level of English (in order to communicate with Teams abroad)
* Troubleshooting skills welcome
* Ability to create accurate documentation with an attention to detail
* Good decision-making skills in a high-volume environment requiring quick resolution


Job Offer

* Comprehensive health and well-being benefits
* Internal career path opportunities up to Leadership

* Flexible work environment with hybrid policy


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.
Company Info A major player in the financial services industry, providing clearing, settlement, and information services for a wide range of financial products.
Job
Requirements		 - Customer service experience in Japan, ideal but not mandatory from the FS industry
- Great business proficiency (verbal and written) in Japanese and business level of - - English (in order to communicate with Teams abroad)
- Troubleshooting skills welcome
- Ability to create accurate documentation with an attention to detail
- Good decision-making skills in a high-volume environment requiring quick resolution
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 4500K - JPY 6500K   
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