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Updated 2025-03-05
Activated 2025-03-05

FULL-REMOTE, Safety Specialist up to 6.8M JPY!

This posting is managed by: Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Customer Service - Customer Support
Industry Tourism/Hotels, Lodging/Restaurant, Food Services
Location Asia Japan

Job Description As a Safety Specialist, you will handle cases involving personal safety threats, crisis situations, and escalated incidents. Responsibilities include investigating incidents, maintaining confidentiality, and collaborating with teams to improve safety policies and tools. You'll play a vital role in resolving sensitive cases with empathy and professionalism while supporting the community's safety and well-being.


Description

* Manage safety-related cases involving personal threats, crisis escalations, and sensitive incidents.
* Investigate and document incidents, ensuring confidentiality and trauma-informed resolutions.
* Develop and enhance policies, tools, and processes in collaboration with internal teams.
* Handle flagged content, monitor trends in online risks, and educate users on best practices.
* Provide empathetic support to individuals experiencing trauma or crisis.


Profile

We are looking for candidates with experience in:

* Case management, crisis escalation, and handling sensitive complaints in customer service
* Managing complex safety concerns with confidentiality and professionalism.
* Crisis de-escalation and trauma-informed methodologies.
* Native Level in Japanese and Fluent in English


Job Offer

Role Type: 1-year contract with potential for permanent conversion based on performance.

Location: Fully remote (flexible work arrangements available).

Salary: Up to 6.8M JPY + 10% performance-based bonus.

Benefits Include:

* Comprehensive health insurance (Medical & Dental).
* Mental health support through Employee Assistance Program.
* Annual travel coupon worth 2,000 USD (paid quarterly).
* Work-from-home setup (Laptop, Chair, and Table provided).
* 16 days PTO (including 1 floating holiday), aligned with Japan's holiday schedule.
* Opportunity to work from anywhere in the world for up to 90 days (eligibility dependent on location).


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.
Company Info Our client is a large organization operating in the Leisure, Travel & Tourism industry. They have a strong commitment to customer service and prioritize the safety of their customers in all their operations.
English Level Fluent (TOEIC 865-)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 5000K - JPY 7000K   
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