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Updated 2025-04-10
Activated 2025-03-11

[English] User support for a foreign payment service (listed company/little overtime/foreign nationals active/no experience necessary) | Tokyo
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This posting is managed by: With World Corp.
Company Name Company is not publicly visible
Job Type Customer Service - Customer Support
IT (Other) - Customer Support Engineer
Sales/AE - Customer Success/Client Success
Industry Outsourcing
Location Asia Japan Tokyo Shinagawa

Job Description ■Job Description:
Respond to user inquiries about global settlement services via phone, chat, and email.

Because we value polite responses, we respond to about 8 to 10 inquiries per day. We deal with each inquiry and value our relationships with users who have introduced our settlement services. Therefore, instead of simply providing answers, we try to understand what the user's true needs are and make optimal proposals.

■Language and Education System
The foreign currency settlement service is introduced by Japanese users. Therefore, inquiries are handled in Japanese, but the company developing the settlement service is a global company. Therefore, detailed materials and daily system update information must be understood in English.

We have a detailed training program for know-how on responding to inquiries and details of the foreign currency settlement service, so even beginners can work with confidence. In fact, many of our current members are beginners who have improved their skills.

■Job Highlights
- We are a team that values polite responses.
- It is not a problem if you want to use English at work but are not good at speaking. In fact, we welcome you.
- If you are not confident in your IT knowledge, we have a solid educational program.
- What's important is a willingness to learn and a desire to understand the customer's needs and make optimal proposals.

■Rewarding aspects of the job:
- Even beginners can improve their skills.
- You can acquire knowledge about the operations of advanced web service companies.
- You can be in a very global environment within a Japanese company. We have members from over 15 countries.
- Due to our careful work, our team has very high customer satisfaction and is highly regarded among vendors around the world.

* Any areas where your job content may change in the future will be discussed during the interview.
Company Info ■Business description:
We are a company that provides customer success solutions specialized for the digital economy. We support the growth of client companies, especially issues that arise when providing services and technology, from the perspective of customer success. The position we are hiring for will support the growth of companies through a service that provides multilingual customer support.

<Company culture (team for the hiring position)>

- The team is open and flat, with a good atmosphere, as it is made up of people of various nationalities.
- There is a cooperative atmosphere where work is carried out as a team.
- There are opportunities for growth that suit people who want to develop their careers independently.

<Rewarding aspects of this position>

- You will be able to work in a team that is particularly highly rated for customer satisfaction among vendors from around the world.
- You will be able to work as a team to promote projects in order to further expand our services.
- You will be able to work in a global team that has gathered bilingual English-Japanese members from more than 15 countries.
- Client products are updated daily in line with economic trends, so you will be able to quickly absorb knowledge greedily.
・As our users' businesses are diverse, we can support large corporations and startups alike while keeping up with the latest changes in business trends.
・We improve our work flow on a daily basis, and you can work in a fast-paced, ever-changing environment where you can experience rapid personal growth.

■ Passive smoking measures:
No smoking on the premises
Working Hours Shift system with 8-hour working hours between 9:00 and 20:00 (Pattern ① 9:00-18:00/② 11:00-20:00)
*Overtime is about 10-20 hours per month. Because it is shift work, it generally does not occur.
*During training (about 3 months), you will only work from 9:00 to 18:00 on weekdays.
*This is employment based on the premise of long-term employment, and the conditions for contract renewal and promotion to full-time employment will be explained at the interview.
Job
Requirements		 <Required>

- Experience working in sales or marketing in Japan, or dealing with corporate customers.

- Language ability: (Japanese) Near-native level (to deal with Japanese corporate customers in Japanese)

(English) Business level (TOEIC 650 points or more) or equivalent skills (used in current job, etc.)

- Basic PC skills, IT literacy
- Touch typing, business email, Excel (to the extent that you can look up and use functions), PPT, Word (creation and input)
- IT and internet literacy to the extent that you can look up and use things you don't understand

<Welcome>
- Experience using a PC (from student days or private life is acceptable)
- Making an effort to acquire IT skills
- Call center experience

<Personality we want to hire>
- People who want to support customers and find it rewarding to help people in need
- People who have studied English and want to challenge themselves in an environment where they can improve their level
- People who spare no effort in honing their IT skills
- People who want to establish a career from the perspective of customer negotiations

<Recruitment process>
Document screening → First interview (online: Google Meet) + Language test, aptitude test → Final interview (face-to-face or online) + Research quiz → Offer (offer interview if necessary)
* The order, number and content of the selection process may change depending on the situation.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 3000K - JPY 4000K   
Holidays More than 120 days of annual leave (matches the number of annual holidays for people working in other positions)
Shift work (2 days off per week)
*Shift work includes weekends, holidays, New Year's holidays, Golden Week, etc.

<Vacation>
Caregiving leave, maternity leave/childcare leave (*100% utilization rate: many achievements for both men and women)
Celebration and condolence leave, paid leave (can be taken in 1-day, half-day, or hourly increments)
Job Contract
Period		 Contract employee employment
*This is a long-term employment contract, and the terms of contract renewal and promotion to full-time employment will be explained at the interview.
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