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Updated 2025-04-10
Activated 2025-03-11

[English] Customer support (SV) for a major travel booking site (listed company/relocation assistance) | Sendai City, Miyagi Prefecture
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This posting is managed by: With World Corp.
Company Name Company is not publicly visible
Job Type Customer Service - Customer Support
Customer Service - Call Centre Manager/SV
Administrative - International Affairs
Industry Outsourcing
Location Asia Japan Miyagi Sendai

Job Description ■Job Description:
You will be responsible for managing and running a team (supervisor duties) to handle inquiries (e.g. hotel cancellations) for a major travel booking site. This is a rewarding position that allows you to contribute to improving the team's performance.
There will be situations where you will need to respond in both Japanese and English, so we welcome those who want to use their bilingual skills to work globally.
For the first month, you will undergo in-house training and work as an operator to master the job. After that, you will gradually respond to clients while managing the work, such as managing member shifts and allocating tasks. Client responses will mainly involve weekly and monthly reports, escalating and asking for instructions, etc. Don't worry, you will have the support of your superiors.
You will mainly be engaged in on-site management tasks, such as shift management for part-time staff (about 6 people), progress follow-up, and team support.

[Specific duties]

Aim for 1 month after joining the company (after training)

・Member attendance management and shift management

・Progress management and quality improvement of work

・Support and answer questions for members

・Member training

・Client support (weekly and monthly reports) *Don't worry, you will be working with your supervisor.

Aim for 3 months after joining the company

・Numerical management (productivity, customer satisfaction, quality)

・Improvement of work flow (planning and implementing measures to improve work efficiency)

[Attractiveness of this position]

・Growing company/Group listed on the First Section of the Tokyo Stock Exchange

・There is an opportunity to challenge management.

・You can work using your English skills.

*We will inform you of any situations where the duties may change in the future during the interview.
Company Info ■Business content:
Debugging related to system and game development, network support, software quality verification, and recruitment.

■Passive smoking prevention measures:
Smoking ban indoors.
Working Hours 9:00-18:00 (Scheduled working hours: 8 hours) *Shift work
[Break time] 60 minutes
[Overtime work] Available
*Working hours may vary slightly depending on the project you are in charge of.
Job
Requirements		 <Required>
- Japanese: Near-native level (N1 or higher conversation skills)
- English: Business level or higher (TOEIC score of around 700)
- Experience in personnel shift management and placement management (part-time management is also OK / people from the service, retail, and food and beverage industries are also active)
- Experience in managing members' workload and tasks
- Basic PC skills (ability to use Excel functions)

<Welcome>
- Good at multitasking (team management, business improvement, customer service, etc.)
- Experience in customer negotiations (customer support, customer service, sales, etc.)
- SV experience (leadership skills, communication skills, etc.)
- Training experience (training part-timers OK)

<Recruitment process>
Document screening → Interview (2 times) + aptitude test, English proficiency test → Offer
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 3500K - JPY 4500K   
Other Salary
Description		 ■Salary:
Annual salary system
Expected annual income: 3,960,000 to 4,494,000 yen
Monthly salary: 330,000 to 374,500 yen (basic salary: from 237,840 yen, fixed overtime pay: from 37,160 yen)
*Includes fixed overtime pay of 20 hours per month, excess paid separately (overtime does not apply to managers and supervisors)
*Nighttime work allowance paid separately
*Determined based on experience and ability
・Bonus: Not scheduled to be paid due to annual salary system
・Salary increase: Yes (twice a year: April, October) *Depending on evaluation

■Benefits:

- Social insurance (health insurance, nursing care insurance (over 40 years old), welfare pension insurance, employment insurance, workers' compensation insurance)

- Transportation expenses (up to 50,000 yen per month)

- Travel allowance

- Retirement allowance system

- Condolence and celebration money

- Employee stock ownership plan

- Side jobs allowed (conditions apply)

- Qualification acquisition assistance (up to 50,000 yen including exam fees and transportation costs)

- Award system

- Club activity system

- Recreation facilities

- Asset formation seminar

- Harassment prevention measures (free consultation room, etc.)
Holidays ・Over 120 days off per year (122 days in 2024)
・Two days off per week (shift work)
・Flexible holidays (two consecutive days can be taken at any time once a year)
・Paid leave (10 days granted on joining day, up to 3 days can be used during probationary period)
・Childcare leave, maternity leave, and nursing care leave
・Celebration and condolence leave
Job Contract
Period		 Full-time employment
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