We use cookies to deliver our services. By visiting our website, you agree to the use of cookies as described in our  Privacy Policy
Click here to hide.

Daijob.com is Japan's definitive job site for multilingual professionals.

Job Search

keyvisual
Updated 2025-04-17
Activated 2025-04-17

[English] Customer support for logistics IT systems (annual salary 4-5.5 million yen / shift work) | Takahama City, Aichi Prefecture
Automatically translated job page

This posting is managed by: With World Corp.
Company Name Company is not publicly visible
Job Type Electronics (Appliance/Semiconductor) - Sales Engineer/Service Engineer
IT (Other) - Customer Support Engineer
Administrative - International Affairs
Industry Industrial Equipment/Heavy Electrical Machinery/Facility Equipment
Location Asia Japan Aichi Others

Job Description ■Job Description:
You will be responsible for maintaining logistics systems installed in automated warehouses, etc.

<Job Details>

-Troubleshooting: Respond to overseas customers and overseas system development vendors by phone, email, and chat

-Translation and interpretation

-Troubleshooting (check the cause with the manufacturer and report to the customer)

-Attend operation

Experienced employees will investigate the cause of logistics equipment and software and consider how to deal with it, so you will translate the content into English and convey it to the customer. About 30% of the work will be done in English, and about 70% will be support work for the domestic market. There will be no sudden visits to the site, and basically correspondence will be by phone or email.

<What is a logistics system>
A logistics system is a general term for machines used to streamline logistics operations, and specific tasks at logistics bases include loading, transporting, storing, sorting, and removing and shipping items.
Traditionally, this work was mainly done by hand, but nowadays, automated warehouses and conveyors are being introduced to reduce manpower and shorten work lead times, and more recently, AMRs, robots that use AI and IoT to make decisions and automatically avoid people and obstacles while transporting, are being introduced.

<Organizational Structure>
Currently, the system maintenance team consists of 18 people, of which 6 are in the English team. Most of the employees are in their 20s and 30s, and all of them joined the company mid-career, so it is an easy environment to get used to.

*We will inform you of any changes to your work content in the future during the interview.
Company Info <Business content>
Our company name was chosen with the idea of "a company that can solve and propose various problems using knowledge and technology related to logistics equipment." Our corporate philosophy is to have the technical capabilities that customers can trust.
Since starting the logistics system equipment business in 1988 (Showa 63), we have been working to value our connections with customers and our commitment to technology.

[Major clients]
・Toyota Industries Corporation (Toyota L&F)
・Toyota L&F Chubu Co., Ltd.
・Hokusho Co., Ltd.
・Shintech Hozumi Co., Ltd.
・Okamura Co., Ltd.

<Characteristics>
We have achieved stable orders from major companies and have been able to steadily pay bonuses.
Expectations are high for the importance of logistics systems (material handling systems) that achieve labor saving and automation as an important social infrastructure that leads to solving social issues. By deepening its specialized technology, the company aims to provide new value to customers and become a company that is evaluated and trusted by all stakeholders.

■ Passive smoking measures:
Smoking is prohibited indoors
Working Hours Shift system: You will work on weekdays in shifts A, B, and C, which rotate weekly.

<Weekdays>

[A] 6:00-15:00 (at home 6:00-9:00)

[B] 9:00-18:00

[C] 16:00-25:00 (at home 22:00-25:00)

*Staggered attendance allowance of 3,000 yen/day will be paid during C shift

*In addition to the above shifts, there is also telephone duty on holidays and nights (1 week rotation)

Telephone duty is paid with a duty allowance of 3,000 yen on weekdays and 6,000 yen on holidays (allowance will be paid even if there is no telephone)

In addition, if a task arises during your shift, you will be considered as working (frequency is about 1-2 times a week)

*Handling telephone calls on holidays and nights

- Weekdays 25:00-6:00
- 24 hours on holidays

*There may be a half-day shift.
If the phone rings, you will be there to answer it, so unless the phone rings, you can go about your daily life as normal. (You can sleep or go out.)
[Break time] 60 minutes
[Overtime hours] Average of 10 to 20 hours per month
Job
Requirements		 <Required>

- Japanese: Business level (N2 is acceptable, but N1 is required as conversation level since domestic customers will also be dealt with)

- English: Business level (TOEIC 700 points target: Oral communication skills are also required as overseas customers will also be dealt with)

- Experience dealing with corporate customers

- Customer support experience in a similar field

Or, those who have graduated from an information system major or have specialized information in information systems

∟ Basic knowledge of IT systems is required for customer support of logistics systems.

<Welcome>

- Customer support experience in the same industry

<Recruitment process>

Document screening → Web interview → Final interview → Offer

*Online interviews can be discussed
*In-person interviews, transportation costs are subsidized for those who live far away
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 4000K - JPY 5500K   
Other Salary
Description		 ■Salary:

-Expected annual income: 4 million to 5.5 million yen

-Monthly salary system:

-Monthly salary: 194,000 to 458,000 yen

-Basic salary: 186,000 to 450,000 yen

-Family allowance: 5,000 to 8,000 yen

-Bonus: Yes (twice a year: July, December) *Last year's actual: 5.3 months

-Salary increase: Yes (once a year: April)

-Overtime allowance: Yes

-Commuting allowance: Yes (up to 100,000 yen)

[Example annual income] 4.82 million yen / 28 years old (3rd year), 5.51 million yen / 33 years old (7th year), 6.68 million yen / 38 years old (12th year)

■Benefits:

-Relocation assistance (single: 200,000 yen, family: 300,000 yen) *Relocation-related expenses will be subsidized if you relocate when joining the company

-Rent subsidy Subsidy (single: 18,000 yen/month, family: 30,000 yen/month) *Up to 5 years after joining the company

- Full social insurance (employment, workers' compensation, health, welfare pension)

- Family allowance (spouse: 8,000 yen, children: 5,000 yen)

- Position allowance

- Retirement allowance system (defined contribution pension)

- Comprehensive training system: Introductory training (classroom/OJT), follow-up courses, etc.

- Qualification acquisition assistance system: Full cost of qualifications required for work, such as foreman/safety and health manager, forklift, rigging, etc.

- Membership-based welfare system: Resort facilities, fitness club, leisure, various schools, etc.

Other: The company fully covers the cost of purchasing tools used in the work, such as tools
Holidays ・Annual holidays: 121 days
・New Year's holiday (approx. 9 days)
・Golden Week holiday (approx. 9 days)
・Summer holiday (approx. 9 days)
・Paid leave (10-20 days) *Paid leave acquisition rate: 70% (actual)
・Maternity leave
・Childcare leave
・Nursing care leave
Job Contract
Period		 Full-time employment

*Trial period: Yes (Changes in employment conditions: No family allowance)
Like Apply
Back

Japan's No1 job site for multilinguals・Job Details 「Daijob.com]　TOP

You will now be redirected to an external site.
Please confirm each site’s terms of agreement (privacy policy) in regards to the management of personal information.

Agree and Redirect

Please apply from here

Apply Like

Recruiter

With World Corp.

Company Information

Feature Article

Job List

Hot Agent

Like Apply