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Updated 2025-04-18
Activated 2025-04-01

[Shimogyo-ku, Kyoto] English/Customer Support Leader (Games/Entertainment Division) [Relocation expenses covered/No experience required]
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This posting is managed by: Global Leaf Co., Ltd.
Company Name Company is not publicly visible
Job Type
Global Leaf Co., Ltd.
Customer Service - Customer Support
Customer Service - Call Centre Manager/SV
Customer Service - Other
Industry Games
Location Asia Japan Kyoto Kyoto

Job Description [Job Overview]
The First Business Division, which is responsible for services in the entertainment field of our company, provides comprehensive quality assurance services, from testing in the game development process for smartphones and home game consoles to post-release support, mainly to customers who are major game companies and overseas titles.
The Customer Support Team provides user support after the game title is released. In user support, we answer various inquiries and problems that occur during gameplay.
This position is at the Kyoto Center, where a new customer support team will be launched, and you will be using your English skills to lead a multilingual customer team.
You will be assigned to a famous title project of a major game company that everyone knows immediately after joining the company. You will be in charge of customer support for a large-scale project that is attracting a lot of attention within the company.
Why not join us in promoting global game projects at the Kyoto Center, the company's largest base in the Kansai region?

[Specific Job Content]
You will be mainly tasked with the following tasks using English.
■Management of customer support team members (attendance management, shift management)
■Management of response quality (checking progress, following up with members, quality improvement)
■Negotiations with clients (reporting work progress, creating/explaining labor cost estimates, etc.)
■Understanding project sales/income/expenses
■Improvement of work (cause analysis/response command for service troubles, etc.)
■Preparation for starting new projects
■Discovering new leaders/OJT

[Training system]
In the training after joining the company, you will learn operator duties and gradually train in routine work processes and practical knowledge.
After that, you will receive OJT from senior leaders to deepen your understanding of the work. We have ensured a sufficient training period, so you can learn carefully from the basics.
It's okay if you don't have specialized knowledge of games and apps. You can work in an environment where it is easy to ask questions regardless of your qualifications or specialized knowledge.
*One month of training is scheduled for the company's Nagoya Center.
Company Info [Business Overview]
■Debugging, Internet support, and software quality verification business
■We provide BPO services that utilize Internet technology, including "monitoring," "customer support," "EC operation support," "infrastructure operation support," "Internet safety business," and "solution development."
Job
Requirements		 [Required skills/experience]
■English: Business level (TOEIC score of 800 or higher)
*For foreign nationals, Japanese business level
■Experience as a leader (SV) or leading a team

[Preferred skills/experience]
■Experience in customer support or work similar to customer support
■Experience communicating with B2B customers
■Experience working within a project/team to achieve mid- to long-term quality improvement
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 3500K - JPY 6000K   
Other Salary
Description		 [Salary]
Expected annual income: 3.51 million yen to 6 million yen (annual salary system)
*Includes fixed overtime of 20 hours/month. (39,530 yen to 67,640 yen)
*Excess will be paid in full.
*Managers and supervisors will be on a discretionary work system.

[Various allowances and welfare benefits]
■Transportation expenses (up to 50,000 yen per month)
■Travel allowance
■Retirement allowance system
■Condolence and celebration money
■Employee stock ownership plan
■Remote work allowed
■Side jobs allowed
■Qualification acquisition assistance (up to 50,000 yen including exam fees and transportation costs)
■Award system
■Club activity system
■Free coffee/tea/green tea, sweets for sale in the office
■Recreation facilities
■In-house one-coin chiropractic and rest room
■Asset formation seminar
■Harassment prevention measures (free consultation room, etc.)
Holidays ■2-day weekend system (varies depending on department and job type)
■Flexible holidays (can be taken at any time once a year for 2 consecutive days)
■Paid leave (10 days granted on joining day, can be used up to 3 days during probationary period)
■Year-end and New Year's holidays
■Childcare leave, maternity leave, and nursing care leave
■Special leave for special occasions
※Over 120 days of holiday per year (123 days in FY2022)
※Many cases of childcare leave, including cases of men taking childcare leave.
Job Contract
Period		 Employment status: Full-time employee (permanent employment)
Trial period: 3 months
*There will be no change in treatment during the trial period
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