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Updated 2025-04-18
Activated 2025-04-01

[Chuo-ku, Niigata City] English/Customer Support Leader (Games and Entertainment Division) [Experienced candidates required/Comprehensive training system]
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This posting is managed by: Global Leaf Co., Ltd.
Company Name Company is not publicly visible
Job Type
Global Leaf Co., Ltd.
Customer Service - Customer Support
Customer Service - Call Centre Manager/SV
Customer Service - Other
Industry Games
Location Asia Japan Niigata

Job Description [Job Overview]
The customer support team provides user support after the release of major games. We will mainly respond to bugs and various inquiries that occur during user support play by email.

In this position, as the leader of the team performing the above tasks, you will be entrusted with team management tasks such as managing 3 to 10 members.

[Specific Job Contents]
Using English, you will mainly be entrusted with the following tasks!

■Management of customer support team members (attendance management, shift management)

■Response quality management (progress confirmation, member follow-up, quality improvement)

■Client negotiations (reporting work progress, creating/explaining labor cost estimates, etc.)

■Understanding project sales/income/expenses

■Business improvement (cause analysis/response command for service troubles, etc.)

■New project start preparation work

■Discovery/OJT of new leaders

[Training System]
In the training after joining the company, you will learn operator work and gradually train in routine work processes and practical knowledge.

After that, you will deepen your understanding of the work while receiving OJT from senior leaders. We have secured a sufficient training period, so you can learn carefully from the basics.
It's okay if you don't have specialized knowledge of games or apps. You can work in an environment where it's easy to ask questions regardless of your qualifications or specialized knowledge.
Company Info [Business Overview]
■Debugging, Internet support, and software quality verification business
■We provide BPO services that utilize Internet technology, including "monitoring," "customer support," "EC operation support," "infrastructure operation support," "Internet safety business," and "solution development."
Working Hours 10:00-19:00
*Working hours may vary slightly depending on the project you are in charge of.
Job
Requirements		 [Required skills/experience]
■English: Business level
*For foreign nationals, Japanese: Business level
■Experience in customer support or work similar to customer support
■Team management experience or leadership experience
■Experience communicating with BtoB customers

[Preferred skills/experience]
■Proven track record in customer support work
■Experience working within a project/team to achieve mid- to long-term quality improvement
English Level Fluent (TOEIC 865-)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 4000K - JPY 6000K   
Other Salary
Description		 [Salary]
Expected annual income: 4.04 million yen to 6 million yen (annual salary system)
■Monthly salary: 336,700 yen to 500,500 yen
■Basic salary: 291,200 yen to 432,860 yen
■Fixed overtime pay: 45,500 yen to 67,640 yen
*Includes 20 hours of fixed overtime per month. (33,780 yen to 51,180 yen)
*Excess amount will be paid in full.

[Various allowances and benefits]
■Transportation expenses (up to 50,000 yen per month)
■Travel allowance
■Retirement allowance system
■Congratulatory and condolence money
■Employee stock ownership plan
■Remote work allowed
■Side jobs allowed
■Qualification acquisition assistance (up to 50,000 yen including exam fees and transportation costs)
■Award system
■Club activity system
■Free coffee/tea/green tea, snacks sold in the office
■Recreation facilities
■In-house one-coin chiropractic and rest room
■Asset formation seminar
■Harassment prevention measures (free consultation room, etc.)
Holidays ■2 days off per week (varies depending on some departments and job types)
■Flexible holidays (2 consecutive days can be taken at any time once a year)
■Paid leave (10 days granted on the day of joining, can be used up to 3 days during the probationary period)
■2 days off per week (varies depending on some departments and job types)
■Flexible holidays (2 consecutive days can be taken at any time once a year)
■Paid leave (10 days granted on the day of joining, can be used up to 3 days during the probationary period)
■New Year's holiday　■Childcare leave, maternity leave, and nursing care leave　■Celebration and condolence leave
※Over 120 days of holiday per year (2023 actual results: 122 days)
※There are many cases of childcare leave being taken, and there are also cases of men taking childcare leave.
Job Contract
Period		 Employment status: Full-time employee (permanent employment)
Trial period: 3 months
*There will be no change in treatment during the trial period
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