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Updated 2025-03-12
Activated 2025-03-12

Customer Success Specialist - Fresh Graduates - Native/Non-Native Japanese

This posting is managed by: Career International FOS Sdn Bhd
Company Name Company is not publicly visible
Job Type Customer Service - Customer Support
Customer Service - Other
Other Job Type - New Graduate & Entry Level
Industry Other
Location Asia Malaysia Pulau Pinang

Job Description Overview of CSS Role:
• CSS represents the brand, the culture, and the values of the client
• Your attitude and how you behave will determine how our client is perceived by its customers
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
• Customer concerns must be handled positively and professionally
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers

Responsibilities and Accountabilities:
• Support customers to place online orders with the client
• Provide timely support to customers through available communication channels (inbound phone calls and email)
• Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times
• Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty
• Identify and escalate priority issues through appropriate channels as and when necessary
• Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience
• Maintain and improves quality of service by sharing suggestions and recommendations
• Keep job knowledge and skills up to date by attending training and continuously learning
• Meet all key performance indicators set by the company and client
• Adhere to the policies and procedures set by the company and client
Company Info BPO company is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
Working Hours 7am - 8pm (Rotational Shift - No Night Shift)
Job
Requirements		 Education: Diploma and above
Experience & Requirements:
- Min 1 year experience in Customer Service or Fresh graduates and No experience welcomed to apply
- Must have valid passport min 18 months and above
- Good communication in English and Native Language
- Non-Native Japanese must have certificate for level N1 or N2 or N3
- Willing to work rotational shift
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary MYR - Malaysian Ringgit MYR 98K - MYR 138K   
Other Salary
Description		 - Annual leave
- Medical insurance
- Sick leave
- Language allowance
- Housing allowance
- Training provided
- Visa (EP) provided
- Career development program
- etc.
Holidays Five-Day Workweek
Congratulatory or Condolence Leave
Sick Leave
Nearest Station - Based in Bayan Lepas, Penang
- Easy to find food
- Got shopping mall
- Mini shop
- etc.
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