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Activated 2024-07-24
[No night shifts&no experience welcome!] Travel customer support
| This posting is managed by: | Career International FOS Sdn Bhd |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
Hospitality Business Specialists - Travel Industry Related
Customer Service - Customer Support |
| Industry | Tourism/Hotels, Lodging/Restaurant, Food Services |
| Location |
Asia
Malaysia
Kuala Lumpur
|
| Job Description |
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff |
| Company Info | BPO Industry which grows rapidly |
| Working Hours |
8am-11pm Rotational shift (No night shift) |
| Job Requirements |
-Diploma/Degree -Must have at least 6 months Customer Service experience (part time job experience is ok as well) -Fresh graduates are welcome to apply too -Able to work in Malaysia office -Visa will be provided by the company |
| English Level | Daily Conversation Level (TOEIC 475-730) |
| Japanese Level | Native Level |
| Salary |
MYR - Malaysian Ringgit MYR 98K - MYR 138K
（Monthly Salary Range: MYR - Malaysian Ringgit MYR 8167 - MYR 11.5K *Divided into12month ） |
| Other Salary Description |
Social Insurance Commuting/ Transportation Allowance |
| Holidays | Five-Day Workweek |
| Job Contract Period |
Hiring for fulltime position |
| Nearest Station | Located in the center of a city, it is easy to commute by public transport. |
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