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Updated 2024-04-19
Activated 2024-04-19

[World's largest comprehensive logistics company] Customer care specialist position | Stable employment environment and comprehensive benefits
Automatically translated job page

  • Recruiter
  • Staff Level
  • Flextime System
  • Maternity Leave/Childcare Leave
  • Reduced Work-Hours
  • More Than 120 Days off per Year
  • New Year's Holidays
  • Five Days Workweek
  • English Language Skills
  • Foreign Affiliated Company
  • Major Company
  • Experience Welcome
This posting is managed by: EPS Consultants LLC
Company Name Company is not publicly visible
Job Type
EPS Consultants LLC
Administrative - International Affairs
Administrative - International Trading
Administrative - Logistics/Materials & Purchase Control
Location Asia Japan Tokyo

Job Description ■Business content

Provides helpful information to customers, answers questions, and works closely with the Operational Key Account Manager to provide excellent service.

- (Operations) Work closely with Key Account Managers + Operational Care Center (OCC) to improve customer engagement and satisfaction.

- Establish and strengthen business relationships with customer contacts through daily interactions and proactively provide advice and consultation to customers to ensure customer satisfaction.

- Support customer onboarding along with work instructions and ensure customer requirements are included and transferred into our systems along with the (initial) customer order.

- Examine customer orders and input them into business execution processes.

- Creation, review, and improvement of customer reports and support thereof.

- Work with finance and key account managers to adjust credit limits based on day-to-day business developments.

· Document, resolve, and analyze complaints to identify, share, and eliminate root causes.

- Achieve all financial and strategic goals.
Company Info Overview of the hiring company

We are a comprehensive logistics company with headquarters in Europe. In our forwarding business, we boast the world's highest cargo handling volume for both ocean and air transport, and we are also focusing on land transportation and contract logistics businesses. We also have strengths in our independently developed IT systems that manage the entire SCM, and have established an established position in the industry.
Working Hours 9:00～18:00
(Core time 10:00-16:00)
Job
Requirements		 ・Three years or more of experience in international logistics work in the forwarder shipping department or at a shipping company or shipping logistics company.
・Business level English proficiency required
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 4000K - JPY 7000K   
Job Contract
Period		 Full-time employment
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[World's largest comprehensive logistics company] Customer care specialist position | Stable employment environment and comprehensive benefits

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