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Updated 2024-04-25
Activated 2024-04-03

Incident Manager

  • Recruiter
  • Executive Level
  • Women Welcome
  • Reduced Work-Hours
  • Five Days Workweek
  • English Language Skills
  • Foreign Affiliated Company
  • Publicly Listed Company
  • Urgent Hiring
  • Global Company
  • Experience Welcome
This posting is managed by: Fidel Consulting KK
Company Name Company is not publicly visible
Job Type
Fidel Consulting KK
Executive - Manager (Administration)
IT (Mainframe) - Database SE
IT (PC, Web, Unix) - Web Application SE
Location Asia Japan Tokyo

Job Description Lead and manage incident response efforts, serving as the central point of coordination during critical incidents.
Maintain clear and transparent communication with all relevant stakeholders, providing regular updates on incident status and resolution plans.
Document and analyze incidents to identify root causes, develop preventive measures, and create comprehensive incident reports.
Mobilize and coordinate cross-functional teams, ensuring the availability of necessary resources and expertise for prompt incident resolution.
Review and enhance incident management processes, collaborating with relevant teams to develop and update incident response plans and procedures.
Company Info The Company offers instant, monthly consolidated credit to consumers by removing hassles from payment and purchase experiences. Uses proprietary models and machine learning to underwrite transactions in seconds and guarantee payments to merchants. The Company increases revenue for merchants by reducing the number of incomplete transactions, increasing.
Job
Requirements		 Bachelor's degree in information technology, or a related field.
Minimum of 10 years of proven experience in incident management or a relevant role.
Industry-recognized certifications, including Certified Information Security Manager (CISM), Certified Business Continuity Professional (CBCP) and Certified Incident Handler (EC-CIH) are preferred.
Strong understanding of incident management best practices and methodologies.
Excellent communication and leadership skills to effectively manage teams and engage with stakeholders.
Proficiency in incident analysis, problem-solving, and root cause identification.
Familiarity with industry-specific regulations and compliance standards.
Technical expertise in using incident management software and relevant tools.
Willingness to work on a rotating on-call schedule and during non-standard hours as needed to address incidents promptly.
Collaborative and team-oriented mindset, able to work closely with various teams.
A commitment to continuous learning and staying updated on the latest trends.
Must be from the software industry and experience in the SDLC process.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 9000K - JPY 11000K   
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Incident Manager

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